鈥淭he world is becoming increasingly noisy, and our mission is to support our customers in hearing the world the way they want to,鈥� said Koen Spliet, project manager, Loop Earplugs. 鈥淎 strong practical value and an aesthetically appealing design have made our earplugs a desirable accessory. Fueled by the popularity of our earplugs in Europe, the U.S., and Asia, we have scaled globally, growing at 1,500% over the last four years.鈥�

To continue the growth momentum, needed an enterprise resource planning (ERP) solution capable of seamlessly supporting its international expansion with robust, embedded localization. This would ensure real-time insights into the state of the business, allowing Loop to focus on innovation that continuously advances its core business functions.

Loop chose 麻豆原创 S/4HANA Cloud Public Edition offered through the GROW with 麻豆原创 for scaleups program due to its clear, future-proof, and scalable architecture that can easily integrate with Loop鈥檚 existing e-commerce channels and marketplaces. In addition, the ability to support external partners in fulfilling Loop鈥檚 supply chain was one of the key advantages that put 麻豆原创鈥檚 solution forward.

鈥淲e are delighted to have Loop Earplugs in the GROW with 麻豆原创 for scaleups community. We support growth-focused companies in expanding their operations, maximizing valuations, and running lean and agile businesses capable of fast growth,鈥� said Romain Gauthier, VP, GROW with 麻豆原创 for scaleups. 鈥淭he program helps scaleups grow the bottom line through optimized operations, working to ensure they are always ready for business expansion.鈥�

鈥淲ith our rapid growth, time is always essential and we greatly appreciated being engaged digitally by . It was an exceptionally fast, professional, and personalized way to address all the questions and ideas we had, exceeding our already high expectations,鈥� Spliet said. 鈥淲e had about 30 contacts with 麻豆原创 on our buying journey, yet only two were needed in person. This was critical in meeting the accelerated business outcomes we required.鈥�

鈥溌槎乖� is evolving our customer engagement, founded on AI and the latest technologies, which are enabling our digitally-skilled talent to deliver fast, immersive, and end-to-end customer experiences. This allows our customers to pursue their digital transformation journeys at the pace their businesses dictate,鈥� explained Sam Masri, global head, 麻豆原创 Digital, Customer Success.

鈥淔or example, based on 麻豆原创鈥檚 industry best practices and the information our teams had about Loop鈥檚 value drivers, our Digital Solution Advisory team in the EMEA digital hub was able to determine ahead of the meeting with the customer that 麻豆原创 S/4HANA Cloud Public Edition was the best fit. This immediately triggered our Digital Value Advisory and Digital Asset teams to deliver a customer-specific microsite, with the business case, solution demos, and reference videos for Loop to explore at its own pace. This seamless and digital motion helped Loop wrap up the buying journey in under four months from the first contact,鈥� Masri added.

麻豆原创 worked with the partner Delaware that engaged with the customer in person at its location. The hybrid engagement model, where 麻豆原创 engaged digitally and Delaware was available on-site, provided the best mixture of high-velocity digital engagement and human touch to deliver a personalized and efficient solution discovery and adoption journey to the customer. 鈥淲e are impressed with 麻豆原创鈥檚 AI capabilities and the efficiencies they enable. We are now exploring how we could leverage these 麻豆原创 innovations for our own productivity gains as well as for our sustainability efforts,鈥� Spliet said.

Inetum has been an 麻豆原创 partner since 1998. With over 28,000 professionals, 2,700 are 麻豆原创 consultants across the EMEA, MEE, and LATAM regions. As a European leader in digital services, it specializes in 麻豆原创 solutions across 19 countries, with a focus on the offering.

鈥淚n some countries, such as Spain, Inetum has traditionally served public sector and large enterprises, but, as part of our cloud growth strategy, our aim was to also expand into midmarket and new territories,” said David Bayon, global 麻豆原创 go-to-market director at Inetum. “The traditional sales approach we relied on couldn鈥檛 meet the demands of engaging midmarket customers at scale, and our collaboration with the 麻豆原创 EMEA digital hub, then subsequently with the MEE hub as well, was critical in helping us make this transition.鈥�

Located on six continents and 15 locations, 麻豆原创 digital hubs are home to more than 1,000 digitally native, highly skilled, multidisciplinary teams. These teams innovate with artificial intelligence (AI) and the latest intelligent technologies, like digital modalities, to virtually serve large numbers of 麻豆原创 customers at exceptional velocity while delivering high-quality, immersive, and personalized customer experiences and expert advice, whenever and wherever customers need it.

鈥淭hanks to the digital approach and replicable digital assets and practices, we鈥檝e reduced the time it takes to enter new markets 鈥� from six weeks to kick off our midmarket outreach in Spain to three weeks to do the same in Portugal and two in Morocco! This has led to an increase of 400% in the efficiency of our 麻豆原创 sales specialist team, helping us exceed our first-half 2024 targets by 192%,鈥� Bayon explained.

Inetum鈥檚 work with 麻豆原创 digital hubs enables the company to quickly validate which customers it can bring the most value to at any given time, in a given territory, while addressing local languages and cultural specifics. The partner also has access to the 麻豆原创 digital hub modalities, which are based on AI and immersive technologies, to help support the creation of compelling customer value propositions at scale and speed while also making them available to customers via tailored microsites in a self-service mode for elevated agility. Digital modalities can further provide continuous feedback and data on what works and what doesn鈥檛, as well as how the process needs to be tweaked for maximum impact.

鈥淭he partnership with Inetum is a prime example of how 麻豆原创 digital hubs synergistically collaborate with 麻豆原创 partners to add value to customers鈥� value journeys with 麻豆原创. We share our digital methodologies 鈥� digital modalities for high-quality customer engagements at scale and speed 鈥� and we support our joint customers with digital adoption tools and practices, ensuring faster time-to-value from 麻豆原创 solutions. We鈥檙e also learning from Inetum鈥檚 experience on new industry best practices, and we test innovative and award-winning digital practices together,鈥� said Sam Masri, global head of 麻豆原创 Digital Hubs.

By the end of 2024, Inetum will also be serving customers in Mexico, Poland, Romania, Switzerland, and the UK and Ireland while also releasing its own intellectual property for the strong digital support of the retail, wholesale distribution, and engineering and construction industries. The company also plans to launch capabilities to help 麻豆原创 Business One customers migrate to 麻豆原创 S/4HANA Cloud Public Edition within the same period.

TAM International is a manufacturer of drilling products and services for the oil and gas industry with headquarters in Houston, Texas, and a presence on six continents. With a lofty goal of growing tenfold over the next 10 years, the company set out to ensure its business operations were adaptable, innovative, and efficient in a world that’s always changing. To achieve this, TAM International decided to adopt a state-of-the-art ERP system that would drive transparent and efficient business operations across finance, scheduling, and manufacturing.

鈥淥ur legacy scheduling system did little to empower our ambitions, and at times it felt like we were working for it. To quickly shift gears and remain competitive in a volatile industry, we needed to modernize and adopt solutions that would work for us, not have us work for them. We needed automated workflows and reporting, quality control, and the ability to connect different parts of our business for transparent planning and execution across the entire enterprise,鈥� explained Rebecca DeHoyos, supply chain director, TAM International.

TAM International was aware that 麻豆原创 was the gold standard for ERP in industrial manufacturing but believed that only the biggest corporations could afford it.

鈥淲e did not include 麻豆原创 in our early conversation, thinking we were too small for them. Then, an executive from the 麻豆原创 North America digital hub reached out to our CFO and presented not only the benefits of 麻豆原创, but also a convincing message backed by customer references that 麻豆原创鈥檚 cloud portfolio was indeed suitable for companies of all sizes. This changed everything,鈥� DeHoyos said.

, located on six continents, are the engines that execute 麻豆原创鈥檚 digital customer engagement. The multi-disciplined and digitally skilled talent in the hubs use AI and the latest technologies to help support customers regardless of where they might be located or at which stage of their value journey with 麻豆原创 they are. Through a powerful combination of automation and expert engagement, customers can realize their digital transformation business outcomes exponentially faster and at greater convenience.

鈥淭he first contact with a new customer is critical. Our digital customer engagement teams embed AI to scale 麻豆原创鈥檚 industry best practices to accelerate and deepen the understanding of customer needs, concerns, and aspirations before the very first meeting,鈥� said Sam Masri, global head, 麻豆原创 Digital, Customer Success. 鈥淲e are delighted to have played an important role in facilitating an immediate connection to a dedicated account manager and multiple 麻豆原创 experts who addressed the challenges that TAM International had, setting a strong starting point for a successful digital transformation road map for the customer.鈥�

To gain a full understanding of the customer’s fundamental business goals and the obstacles caused by the disconnection between finance, scheduling, and production, the Industries and Value and Solution Advisory teams at 麻豆原创 were engaged right from the start. Following the solution demos and the business case presentation, and were identified as the solutions of choice for TAM International.

鈥淭here is another major benefit of our partnership with 麻豆原创,鈥� DeHoyos added. 鈥淥ur workforce is incredibly diverse and young, with a majority sitting in the 27 to 41 age group. They are tech natives and will only work with businesses that share their passion for business success driven by technological innovation. Working with 麻豆原创鈥檚 ERP is a goal for many, and our relationship with 麻豆原创 has also elevated our profile, making us more relevant to this talent group.鈥�

Enterprise GPT and digital launchpad, powered by Joule, won silver in the Best Use of Technology in Sales category, while 麻豆原创 Digital Value Discovery won bronze for Value-Based Selling Techniques.

Digital customer engagement at 麻豆原创 is executed via digital hubs located at 15 locations across six continents. The hubs are home to more than 1,000 digitally skilled, multi-disciplinary teams that innovate with and apply AI capabilities to serve personalized and immersive engagements, whenever and wherever needed.

鈥溌槎乖� digital hubs were able to support more than 22,000 customer engagements last year 鈥� primarily virtually 鈥� thanks to a plethora of AI tools we adopt internally to drive wider customer coverage and faster execution of digital customer engagements,鈥� explains Sam Masri, global head of Digital for Customer Success at 麻豆原创.

鈥淲e are scaling and expanding our digital customer engagement capabilities to every customer-facing role and function in 麻豆原创, ensuring everyone uses multiple AI tools to outsource administrative, repetitive, and manual activities to AI,鈥� he elaborates. 鈥淭his way, we have more capacity to focus on strategic activities that address customer needs and increase customer satisfaction. We engage with 麻豆原创 customers of all sizes and industries at a pace that matches their pressing business requirements, accelerating business outcomes they get from our cloud solutions.鈥�

The Stevie Awards encompass several of the world鈥檚 leading business award programs, including the prestigious American Business Awards庐 and International Business Awards庐. More than 2,300 nominations from organizations of all sizes across all industries from 47 nations and territories were evaluated in this year鈥檚 competition. Finalists were determined by the average scores of more than 200 professionals worldwide.

鈥淭he value, relevance, and velocity demanded from a cloud leader extend to both the solutions provided and the end-to-end customer engagement. Industry research shows that by 2025, four out of every five B2B customer engagements will be executed through digital channels,鈥� said Sam Masri, global head of Digital, Customer Success, 麻豆原创. 鈥淥ur customers need to achieve the business outcomes from their digital transformation much faster with streamlined interactions, reduced engagement complexity, and robust tech-enabled capabilities that make the buying journey agile, personalized, and memorable.鈥�

With operations spanning more than 10 sectors and 80 business units across Europe and the Middle East, ONEX Holding entrusted 麻豆原创 with its five-year digital transformation plan. For the 35 legal entities in its oil and gas division, ONEX adopted , among other solutions, complemented by to support its sustainability strategy. In six months from the initial digital contact, ONEX鈥檚 digital transformation journey was mapped out and the implementation successfully kicked off. Such velocity was gained through digital customer engagement with about 90% of the entire process being completed virtually, through 麻豆原创鈥檚 digital hubs in Cairo, Egypt, and Barcelona, Spain.

麻豆原创 digital customer engagement is executed via digital hubs, attractively located on five continents. The hubs are home to highly collaborative teams of diverse, digitally-native talent that help deliver end-to-end, virtual customer engagement services. By continuously applying AI and the latest technologies, these teams help drive our customers’ business outcomes at an exponential velocity while maintaining memorable and personalized customer experiences.

鈥淥ur experience with 麻豆原创 was frictionless and seamless,鈥� said Waqas Butt, ICT and digital transformation leader at ONEX Holding. 鈥溌槎乖� digital engagement gave us an incredible jump start on our digital transformation and removed all the lags you typically experience with a traditional, in-person buying journey. With the immersive, tech-driven capabilities, we had access to the demo versions of 麻豆原创 solutions that had already been mapped to our KPIs, enabling us to experience what these cloud solutions could do for us in an engaging way and at our own pace.鈥�

鈥淭he best part of our experience was having immediate access to 麻豆原创’s 50 years of leadership in enterprise processes. We had 麻豆原创鈥檚 industry, solution, and value best practices at our fingertips, made available fast through digital modalities and powered by cutting-edge technologies,鈥� added Butt. 鈥淎lthough digital, the experience felt more like we were seated at the same table with top minds in 麻豆原创 who had profound knowledge of all the regions and sectors ONEX operates in, including energy, oil and gas, power generation, and even infrastructure management and investments.鈥�

Part of ONEX鈥檚 digital transformation journey includes the development of a new way of working, called 鈥淒igital Workplace,鈥� focused on embedding digital approaches into routine business processes to gain efficiencies and promote sustainability.

鈥淒igital transformation is not a transaction; it is a partnership in which both parties need to be like-minded. When we finally shook hands in person with the 麻豆原创 digital customer engagement team, we did it because we spoke the same language 鈥� we both understand the power of starting a digital transformation, digitally. We know we are in good hands on our path to redefine how ONEX runs,鈥� stressed Butt.

鈥淭he relationship between ONEX and 麻豆原创 is a beautiful example of how virtual immersive engagements can enable and scale human relationships and interactions, not diminish them. We call this human-led, digitally-powered customer engagement with a mandate of ensuring that all 麻豆原创 customers have the same path to success with 麻豆原创, regardless of where they are or when they needs us,鈥� concluded Masri.

Edina Manuel is part of Digital, Customer Success at 麻豆原创.