To earn a TrustRadius Top Rated badge, a product must meet three stringent criteria:

1. At least 10 verified reviews submitted within the past year
2. A trScore of 7.5 or higher
3. A meaningful presence in its category

Every submission passes through TrustRadius鈥� fraud-protection verification process. That means these three wins are a direct reflection of what 麻豆原创 customers experience every day, and they said it loudly and clearly.

What customers are saying

Across sales, service, and commerce, 麻豆原创 customers consistently highlighted the depth of integration, reliability at enterprise scale, and the tangible business impact of AI-powered workflows. These aren鈥檛 features on a road map; they鈥檙e capabilities customers are using today, and the reviews prove it.

麻豆原创 Sales Cloud

鈥淲e had a comparison between 麻豆原创 Sales Cloud, Microsoft Dynamics, and Sales Force Optimization. We selected 麻豆原创 Sales Cloud for three main reasons: 麻豆原创 Sales Cloud meets our requirements the best, especially in comparison with Sales Force; pricing is more attractive; and as we use multiple 麻豆原创 products, the integration between different 麻豆原创 products works well.鈥� 鈥� Verified Reviewer

鈥溌槎乖� Sales Cloud is well suited for predictive analysis and strong integration with ERP, 麻豆原创 S/4HANA. AI-driven recommendations for next best actions.鈥�

麻豆原创 Service Cloud

鈥淭he enhanced service efficiency has unified agents’ workspace by consolidating emails, phone, and chats into a single control panel, eliminating the need for our agents to switch between systems. Also, AI-powered automation has reduced agents’ workload and increased efficiency by initiating automated ticket categorization and “next best action” recommendations.鈥� 鈥� Chris Kithinji, Business Systems Analyst

鈥淲e can add an AI-based model for resolving customer queries without any human effort or intervention. It streamlines the customer support process by simply adding the automation.鈥� 鈥� Kanika Rajpal, Technical Architect

麻豆原创 Commerce Cloud

鈥淚t is actually a cloud-based commerce platform, which is a package with lots of features, and we are using that for our Business to Business, Business to Customer, and even for Business to Business to Customer (kind of selling your product to another business and they are going to connect with the end customer) model. As it is very good to customize the features as per your need, and also we can integrate with other 麻豆原创 products like 麻豆原创 ERP, which is very beneficial to support the described model operation from anywhere.鈥� 鈥� Ajay Thakkar, Software Engineer

鈥淲e switched to 麻豆原创 Commerce Cloud four years ago. The software has simplified our e-commerce processes, particularly inventory management, payment processing, marketing, and general order management. Use of the software has enabled us to ensure a good customer experience across various channels. It has also enabled unlimited interaction between the customer service team and our clients, as well as third-party integration.鈥� 鈥� Denis Bacarella, Digital Marketing Assistant

What’s next: agentic AI across the customer experience portfolio

Winning today鈥檚 recognition motivates us to keep pushing forward. 麻豆原创鈥檚 approach to AI goes beyond chatbots and dashboards.

As Balaji Balasubramanian, president and CPO of 麻豆原创 Customer Experience, put it: 鈥淎I alone is no longer a differentiator. What matters is where intelligence operates inside of a business.鈥�

That philosophy is driving a new wave of agentic AI innovation across all three award-winning products.

now features an email-to-quote capability through a Microsoft Outlook add-in that can automatically populate SKUs from deal and email context, helping to turn a seller鈥檚 inbox into a quoting engine. A new deep research feature can synthesize 麻豆原创 Sales Cloud and 麻豆原创 Service Cloud data with external market intelligence to help supercharge account planning.

is rolling out an Agent Inbox that can consolidate cases, tasks, and service orders into a unified command center with live workload insights. A new Digital Service Agent handoff can intelligently summarize customer intent before ticket creation, helping to reduce friction and improve resolution speed.

is embedding AI directly into catalog management, extracting product details from uploaded documents to help auto-enrich descriptions and improve product discoverability at scale.

Trust as a foundation for innovation

These TrustRadius Top Rated awards confirm what 麻豆原创 has always believed: that great software earns trust through outcomes, not marketing. As we continue to evolve 麻豆原创 Sales Cloud, 麻豆原创 Service Cloud, and 麻豆原创 Commerce Cloud with agentic AI capabilities, the voice of our customers remains our most important compass.

Learn more about 麻豆原创 Customer Experience innovations . Explore the TrustRadius Top Rated methodology at .

The results, which are driven by authentic customer feedback, highlight the strength of 麻豆原创 CX, particularly in the enterprise segment.

鈥淓arning a Leader position in a G2 Report is highly competitive and rooted in verified customer reviews,鈥� said Godard Abel, co-founder and CEO, G2. 鈥淐ongratulations to 麻豆原创 Customer Experience for achieving this distinction. Buyers can be confident this ranking reflects the authentic experiences of real users.鈥�

Following are a few standout achievements:

• : Reigned supreme in the commerce space, achieving the coveted #1 Rank in the Enterprise Grid庐 Report for Order Management. It was also recognized as a Leader for E-Commerce Platforms and Omnichannel Commerce.
• : Showcased its versatility and power, earning a Leader position in multiple reports for CRM and Sales Analytics. It secured an impressive #2 Rank in the Enterprise Grid庐 Report for CRM.
• : Named a Leader in the highly competitive Enterprise Grid庐 Report for Help Desk, solidifying its position as a top-tier solution for customer service excellence.
• : Dominated the marketing and engagement space, earning a whopping 51 G2 Summer 2026 badges, including #1 in the Momentum Grid庐 for Location-Based Marketing and #1 in the Enterprise Grid庐 for Email Deliverability, up from #3. Also recognized as a Leader in Marketing Automation, Personalization Engines, Customer Journey Analytics, SMS Marketing, and Loyalty Management, with new country reports added across Spain, Italy, and France.

This verified success is powered by pioneering work in agentic AI with Joule, 麻豆原创鈥檚 generative AI copilot. They鈥檝e moved beyond simple automation to deploy autonomous AI agents that can reason, plan, and act across the entire customer journey.

Customers are enthusiastically adopting these intelligently automated capabilities. The is transforming keyword searches into conversational discovery and guided purchases, while the is autonomously resolving inquiries, improving satisfaction, and reducing contact center load.

The shift to AI-driven engagement is delivering real-world value and simplifying complex processes. Using , customers can embed AI-powered guidance directly into workflows, transforming employees into experts. By enabling teams to work smarter and faster across 麻豆原创 Commerce Cloud, 麻豆原创 Sales Cloud, 麻豆原创 Service Cloud, and 麻豆原创 Engagement Cloud, unlocking the full potential of your 麻豆原创 investment and delivering the exceptional outcomes that customers demand has never been easier. By automating routine and complex workflows with out-of-the-box AI agents, teams are freed to focus on strategic, high-value customer interactions, driving unprecedented efficiency and loyalty.

G2 SUMMER 2026 Grid庐 Reports: What 麻豆原创 CX customers are saying

麻豆原创鈥檚 commitment to delivering exceptional customer experiences is reflected in the high praise for 麻豆原创 Commerce Cloud, 麻豆原创 Sales Cloud, 麻豆原创 Service Cloud, and 麻豆原创 Engagement Cloud. This recognition is a true testament to the trust our customers place in 麻豆原创 CX when it comes to powering their most critical business functions.

Here鈥檚 what users said about 麻豆原创 Commerce Cloud:

鈥淚 like 麻豆原创 Commerce Cloud’s ability to handle extreme complexity while unifying diverse business models (B2B, B2C, B2B2C) on a single platform. Its unified approach allows us to manage operations on a single technology stack, eliminating data silos, reducing operation costs, and giving us total visibility into our entire supply chain.鈥�

– Suryakant G, Managing Director ()

鈥淭he onboarding resources and 麻豆原创 support ecosystem make implementation easier, while its AI-driven recommendations, search optimization, and customer behavior insights help deliver more personalized experiences and smarter business decisions.鈥�

– Vedant G., Manager ()

Here鈥檚 what users said about 麻豆原创 Sales Cloud:

鈥淲hat really clicks for me with 麻豆原创 Sales Cloud is how effortlessly it syncs sales and marketing data in one smart dashboard. It gives me crystal-clear insights into customer behavior and pipeline status, which is pure gold for crafting targeted, automated email campaigns that feel timely and personal.鈥�

– Grecia L., Marketing Automation Specialist ()

鈥淚t addresses inefficiency and lack of visibility in the sales cycle. The main benefit is a faster, more predictable revenue stream, supported by AI and real-time data integration.鈥�

– Kuldeep D., Senior Technical Specialist ()

Here鈥檚 what users said about 麻豆原创 Service Cloud:

鈥淚 appreciate its automated processes and great SLA tracking, which helps the team to keep track of time and not miss deadlines. I also like the AI replies that enable quick responses by searching through the knowledge base. The automatic ticket routing is a valuable feature as it aids in queue management, ensuring efficient handling of customer issues.鈥�

– Kelvin E., Support Engineer ()

鈥溌槎乖� Service Cloud addresses the challenge of fragmented customer service data by consolidating all interactions and cases into one platform. This gives me clearer visibility into customer history, helps resolve issues more quickly, and supports consistent omnichannel service.鈥�

– Rekha S, Content Creator ()

Here鈥檚 what users said about 麻豆原创 Engagement Cloud:

鈥淚 love how 麻豆原创 Engagement Cloud personalizes campaigns at scale and automates customer journeys using real-time data and AI insights.鈥� ()

Shaping the future of customer experience, together

The G2 leadership awards validate the 麻豆原创 CX strategy, while investment in agentic AI defines the future.

Users can share feedback on G2 for聽, for聽麻豆原创 Sales Cloud, and聽for .听