  {"id":7921,"date":"2026-06-19T12:33:41","date_gmt":"2026-06-19T02:33:41","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=7921"},"modified":"2026-09-08T12:35:20","modified_gmt":"2026-09-08T02:35:20","slug":"how-ai-powers-customer-experience-in-travel-and-transportation","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2026\/06\/19\/how-ai-powers-customer-experience-in-travel-and-transportation\/","title":{"rendered":"How AI Powers Customer Experience in Travel and Transportation"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":5239,"featured_media":7022,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5565468,199],"tags":[5560391],"sapn-display":[5565404],"sapn-type":[5560547],"class_list":["post-7921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-customers","tag-ai","sapn-display-feature-spotlight","sapn-type-feature"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How AI Powers Customer Experience in Travel and Transportation - 麻豆原创 Australia &amp; 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