{"id":5162,"date":"2021-11-04T12:13:41","date_gmt":"2021-11-04T02:13:41","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=5162"},"modified":"2023-08-17T05:06:39","modified_gmt":"2023-08-16T19:06:39","slug":"this-is-something-that-will-grow-with-us-device-technologies","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/","title":{"rendered":"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies"},"content":{"rendered":"

Introducing scalable intelligent capabilities<\/strong><\/p>\n

With over 100 trusted brands and 700 highly skilled staff throughout Australia and New Zealand, Device Technologies needed digital platform that could support its evolving needs and rapid growth.<\/p>\n

However, its strategic plans were being hindered by time-consuming manual procedures, data entry errors, poor monitoring, and risk mitigation. These challenges were negatively impacting on productivity and efficiency, highlighting Device Technologies\u2019 need to digitally transform and optimise.<\/p>\n

The organisation understood the importance of implementing a system with the capability to manage its people and processes more intelligently while providing a scalable framework that evolves with Device Technologies\u2019 needs.<\/p>\n

Elevating the customer experience<\/strong><\/p>\n

To pilot an internal-facing surgery booking portal supported by 麻豆原创 Commerce Cloud, Device Technologies partnered with DXC Oxygen. The organisation was instrumental in delivering optimisation and automation through next-generation technology solutions embedded with best practice.<\/p>\n

However, while technology can automate processes, automation by itself does not necessarily drive better customer outcomes \u2013 it must be guided by a keen understanding of human interaction. That is why Device Technologies was so delighted with the outcome of its partnership with DXC Oxygen and 麻豆原创.<\/p>\n

The implementation process was a great example of using technology to empower staff, streamline processes, and redefine the customer experience. It is also evident that when delivered correctly, this approach can drive economic value and allow large organisations to achieve more with existing resources.<\/p>\n

This pilot program has allowed everyone in the business to experience the difference Device Technologies was trying to make and how that in turn impacts its customers. The ability to understand customers more holistically means the organisation can manage their needs more extensively, proactively, and intelligently.<\/p>\n

DXC also helped Device Technologies rollout 麻豆原创 Service Cloud for a consignment platform to better monitor stock usage and extended our booking portal to private hospitals \u2013 giving customers the ability to self-manage by viewing their booking and consignment history and tracking loan bookings for location and delivery.<\/p>\n

Ensuring Device Technologies is future ready<\/strong><\/p>\n

Implementing a comprehensive and intuitive digital platform has removed risk, eliminated repetitive processes, and given staff and customers time back in their day.<\/p>\n

This project has helped Device Technologies uncover a deeper level of customer information, which is now used to inform how the brand communicates and transacts with customers. Equipped with these data insights, Device Technologies is able to better tailor customer services, creating processes that are convenient, relevant, and real-time across all points of contact.<\/p>\n

As we\u2019ve raised productivity and efficiency in our sales and customer service booking teams, we\u2019ve seen a subsequent increase in our sales revenue.<\/p>\n

Some said that the omnichannel nature of this solution was too big for Device Technologies, but the organisation wanted intelligent capabilities that would grow in the future, allowing the business to scale. The new platform is powerful enough to meet Device Technologies\u2019 needs now but can expand as the company needs it to.<\/p>\n

Investing in 麻豆原创 solutions has provided Device Technologies with the systems and resources to operate intelligently, building a digital ecosystem to support growth and keep the organisation abreast of customer needs, expectations, and trends.<\/p>\n

 <\/p>\n

Inspired to Be Your Personal Best? <\/strong>Let\u2019s make it happen!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Introducing scalable intelligent capabilities With over 100 trusted brands and 700 highly skilled staff throughout Australia and New Zealand, Device Technologies needed digital platform that…<\/p>\n","protected":false},"author":3021,"featured_media":6040,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[199],"tags":[5565286],"sapn-display":[5565403,5565404,60294],"sapn-type":[5560547],"class_list":["post-5162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customers","tag-personal-best-with-sap","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-hero","sapn-type-feature"],"yoast_head":"\n\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies - 麻豆原创 Australia & New Zealand News Center<\/title>\n<meta name=\"description\" content=\"Learn how Device Technologies was able to mitigate risk, eliminate repetitive processes and uncover deeper levels of customer information by running 麻豆原创 Customer Experience solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies\" \/>\n<meta property=\"og:description\" content=\"Learn how Device Technologies was able to mitigate risk, eliminate repetitive processes and uncover deeper levels of customer information by running 麻豆原创 Customer Experience solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/\" \/>\n<meta property=\"og:site_name\" content=\"麻豆原创 Australia & New Zealand News Center\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-04T02:13:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-16T19:06:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg-1024x768.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"麻豆原创 ANZ\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"麻豆原创 ANZ\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/\"},\"author\":{\"name\":\"麻豆原创 ANZ\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/ff10b964492f257c16a8239570643fcd\"},\"headline\":\"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies\",\"datePublished\":\"2021-11-04T02:13:41+00:00\",\"dateModified\":\"2023-08-16T19:06:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/\"},\"wordCount\":540,\"image\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg.jpg\",\"keywords\":[\"Personal Best with 麻豆原创\"],\"articleSection\":[\"Customers\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/\",\"url\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/\",\"name\":\"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies - 麻豆原创 Australia & New Zealand News Center\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg.jpg\",\"datePublished\":\"2021-11-04T02:13:41+00:00\",\"dateModified\":\"2023-08-16T19:06:39+00:00\",\"author\":{\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/ff10b964492f257c16a8239570643fcd\"},\"description\":\"Learn how Device Technologies was able to mitigate risk, eliminate repetitive processes and uncover deeper levels of customer information by running 麻豆原创 Customer Experience solutions.\",\"breadcrumb\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#primaryimage\",\"url\":\"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg.jpg\",\"contentUrl\":\"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg.jpg\",\"width\":5242,\"height\":3932,\"caption\":\"Doctors and scientists looking at screens of Magnetic Resonance Imaging (MRI) 3 Tesla twin speed scanner\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/news.sap.com\/australia\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/news.sap.com\/australia\/#website\",\"url\":\"https:\/\/news.sap.com\/australia\/\",\"name\":\"麻豆原创 Australia & New Zealand News Center\",\"description\":\"News & Information About 麻豆原创\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/news.sap.com\/australia\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/ff10b964492f257c16a8239570643fcd\",\"name\":\"麻豆原创 ANZ\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/news.sap.com\/australia\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg\",\"contentUrl\":\"https:\/\/news.sap.com\/australia\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg\",\"caption\":\"麻豆原创 ANZ\"},\"url\":\"https:\/\/news.sap.com\/australia\/author\/sapanz\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies - 麻豆原创 Australia & New Zealand News Center","description":"Learn how Device Technologies was able to mitigate risk, eliminate repetitive processes and uncover deeper levels of customer information by running 麻豆原创 Customer Experience solutions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/","og_locale":"en_US","og_type":"article","og_title":"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies","og_description":"Learn how Device Technologies was able to mitigate risk, eliminate repetitive processes and uncover deeper levels of customer information by running 麻豆原创 Customer Experience solutions.","og_url":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/","og_site_name":"麻豆原创 Australia & New Zealand News Center","article_published_time":"2021-11-04T02:13:41+00:00","article_modified_time":"2023-08-16T19:06:39+00:00","og_image":[{"width":1024,"height":768,"url":"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg-1024x768.jpg","type":"image\/jpeg"}],"author":"麻豆原创 ANZ","twitter_card":"summary_large_image","twitter_misc":{"Written by":"麻豆原创 ANZ","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#article","isPartOf":{"@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/"},"author":{"name":"麻豆原创 ANZ","@id":"https:\/\/news.sap.com\/australia\/#\/schema\/person\/ff10b964492f257c16a8239570643fcd"},"headline":"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies","datePublished":"2021-11-04T02:13:41+00:00","dateModified":"2023-08-16T19:06:39+00:00","mainEntityOfPage":{"@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/"},"wordCount":540,"image":{"@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#primaryimage"},"thumbnailUrl":"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg.jpg","keywords":["Personal Best with 麻豆原创"],"articleSection":["Customers"],"inLanguage":"en-AU"},{"@type":"WebPage","@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/","url":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/","name":"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies - 麻豆原创 Australia & New Zealand News Center","isPartOf":{"@id":"https:\/\/news.sap.com\/australia\/#website"},"primaryImageOfPage":{"@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#primaryimage"},"image":{"@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#primaryimage"},"thumbnailUrl":"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg.jpg","datePublished":"2021-11-04T02:13:41+00:00","dateModified":"2023-08-16T19:06:39+00:00","author":{"@id":"https:\/\/news.sap.com\/australia\/#\/schema\/person\/ff10b964492f257c16a8239570643fcd"},"description":"Learn how Device Technologies was able to mitigate risk, eliminate repetitive processes and uncover deeper levels of customer information by running 麻豆原创 Customer Experience solutions.","breadcrumb":{"@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#primaryimage","url":"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg.jpg","contentUrl":"https:\/\/news.sap.com\/australia\/files\/2021\/11\/04\/294527_GettyImages-548557043_large_jpg.jpg","width":5242,"height":3932,"caption":"Doctors and scientists looking at screens of Magnetic Resonance Imaging (MRI) 3 Tesla twin speed scanner"},{"@type":"BreadcrumbList","@id":"https:\/\/news.sap.com\/australia\/2021\/11\/04\/this-is-something-that-will-grow-with-us-device-technologies\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/news.sap.com\/australia\/"},{"@type":"ListItem","position":2,"name":"\u201cThis is something that will grow with us\u201d \u2013 General Manager, Device Technologies"}]},{"@type":"WebSite","@id":"https:\/\/news.sap.com\/australia\/#website","url":"https:\/\/news.sap.com\/australia\/","name":"麻豆原创 Australia & New Zealand News Center","description":"News & Information About 麻豆原创","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/news.sap.com\/australia\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Person","@id":"https:\/\/news.sap.com\/australia\/#\/schema\/person\/ff10b964492f257c16a8239570643fcd","name":"麻豆原创 ANZ","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/news.sap.com\/australia\/#\/schema\/person\/image\/","url":"https:\/\/news.sap.com\/australia\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg","contentUrl":"https:\/\/news.sap.com\/australia\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg","caption":"麻豆原创 ANZ"},"url":"https:\/\/news.sap.com\/australia\/author\/sapanz\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/posts\/5162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/users\/3021"}],"replies":[{"embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/comments?post=5162"}],"version-history":[{"count":0,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/posts\/5162\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/media\/6040"}],"wp:attachment":[{"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/media?parent=5162"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/categories?post=5162"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/tags?post=5162"},{"taxonomy":"sapn-display","embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/sapn-display?post=5162"},{"taxonomy":"sapn-type","embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/sapn-type?post=5162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}