As Coles seeks to become Australia\u2019s most trusted retailer, its technology wasn\u2019t aligned with strategic ambitions.<\/p>\n
Coles\u2019 retail network of 2,800 sites across five major brands was running approximately 40 different systems \u2013 some of which were legacy platforms that were highly customised, unique to each brand, and supported by manual forms with numerous entry points for accessing data.<\/p>\n
These systems and processes weren\u2019t just time consuming and prone to errors; but it meant record keeping lacked a central repository, leaving people\u2019s transactions and data vulnerable. The organisation needed a more sustainable and intelligent approach to managing its people, performance, talent, and finances.<\/p>\n
In building a more standardised, digitised, and efficient approach to initiating and approving employee transactions and payroll processes, Coles wanted to create a seamless employee experience, from recruitment and onboarding through to performance and succession planning.<\/p>\n
Building an intelligent suite of solutions<\/strong><\/p>\n As Coles was already running HR Core and Payroll on legacy 麻豆原创 solutions, Accenture were a natural partner choice for implementing 麻豆原创 SuccessFactors (EC\/Talent), moving Payroll (ECP) to the cloud, and deploying Ariba and S\/4HANA for finance \u2013 creating an end-to-end digitalisation across the retail group\u2019s systems.<\/p>\n This suite of intelligent solutions has consolidated Coles\u2019 disparate systems, functions, and touchpoints into a single source of truth and access. The retailer\u2019s SuccessFactors platform, \u2018myhub\u2019 has simplified Coles\u2019 P&C operating model, empowering its people through a centralised point for reviewing and updating employment details, documents, and other important data.<\/p>\n Managers operate more efficiently and autonomously when recruiting, managing, and remunerating their teams. Administrators working on people- and pay-related transactions now have an intelligent, integrated system with one entry point, as well as superior guardrails for minimising error and rework. By adopting best practice and a robust technology suite to support those processes, workflow is more streamlined and compliancy risks reduced across Coles Group.<\/p>\n myhub\u2019s launch was a huge milestone for Coles and a significant investment to improve its systems and processes, transforming the experience for team members. The consolidation of many people and culture (P&C) systems has enabled Coles to unlock pace and improve effectiveness, making it easier to get things done.<\/p>\n Implementing significant change while facing the pandemic outbreak further highlighted the importance of building a robust system that enables Coles\u2019 people, breaks down silos across brands, and sets the digital foundation for futureproofing the business.<\/p>\n