{"id":4898,"date":"2021-07-12T14:26:04","date_gmt":"2021-07-12T04:26:04","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=4898"},"modified":"2023-08-17T04:05:21","modified_gmt":"2023-08-16T18:05:21","slug":"sustainable-business-at-veolia-anz-we-make-sure-our-people-are-okay","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2021\/07\/12\/sustainable-business-at-veolia-anz-we-make-sure-our-people-are-okay\/","title":{"rendered":"Sustainable Business At Veolia ANZ: We Make Sure Our People Are Okay"},"content":{"rendered":"

Sustainable business is one post-pandemic trend that\u2019s here to stay, especially among global market leaders like Veolia ANZ, a long-time champion of ecological transformation. With approximately 4,600 employees in Australia, and 182,000 worldwide, Veolia ANZ has extended its sustainable business commitment to both customers and workers.<\/p>\n

The company\u2019s COVID-19 crisis response team in Australia and New Zealand began using Qualtrics pulse surveys this past year to stay connected with workers and address their challenges.<\/p>\n

\u201cIt\u2019s critical that we constantly communicate with employees to understand their challenges, and act quickly to address their needs,\u201d said Alexandre Moreau, chief people and safety officer at Veolia ANZ. \u201cWe needed a quick and easy solution to keep people connected, whether it was managers and their teams, or customers. Qualtrics helped us make sure that our people were okay, and receiving the support they needed.\u201d<\/p>\n

Sustainability is in Veolia\u2019s DNA. The company\u2019s business portfolio includes providing environmental solutions across water, waste management and energy. With operations and treatment facilities nationwide, they serve customers of all sizes \u2013 from local cafes and food chains to industrial facilities. One of their business units helps municipal water customers provide safe drinking water for their communities and industrial clients to more sustainably manage water in their operations, while their energy division helps companies build energy resilience and become carbon neutral.<\/p>\n

Listening translates employee feedback into engagement<\/strong><\/p>\n

As a designated essential service during the pandemic, Veolia ANZ provided the same level of support for customers despite significant challenges, including social distancing, schedule disruptions, and lockdowns. During the height of the crisis, they needed even more flexibility to respond to highly changeable situations. For example, workloads increased in the health sector because of pandemic-related activities. Meantime, some employees were working remotely, while others had to be in the field. The company used Qualtrics to stay in touch with employees.<\/p>\n

Kate Moonen, head of marketing and digital experience at Veolia ANZ, was part of the company\u2019s pandemic response team. Speaking during a recent 麻豆原创 The Best-Run podcast<\/a>, she discussed how short, but targeted surveys helped the company stay in touch with its diverse workforce that includes truck drivers, machine operators, engineers, lawyers, and sustainability experts in urban and remote locations.<\/p>\n<\/p>\n

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