{"id":4487,"date":"2020-10-29T15:08:19","date_gmt":"2020-10-29T05:08:19","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=4487"},"modified":"2025-03-12T16:48:57","modified_gmt":"2025-03-12T06:48:57","slug":"healthcare-innovation-in-action-device-technologies","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/","title":{"rendered":"Healthcare innovation in action: Device Technologies"},"content":{"rendered":"

A digital transformation at medical supplies company Device Technologies has saved more than 50,000 hours of administrative time in just one year. Read how tech is making health care smarter, faster and safer.<\/p>\n

Just two months after Device Technologies drew up a COVID-19 disaster plan, its business changed dramatically. Demand from hospitals for its usual products \u2013 surgical instruments, orthopaedic implants, robotics and the like \u2013 plummeted as elective surgery was banned.<\/p>\n

Adapting at speed<\/strong><\/h2>\n

Instead, the company was deluged with orders for ventilators and personal protective equipment. \u201cWe shifted our business model extremely quickly,\u201d says CEO Michael Trevaskis.<\/p>\n

Fortunately, the rapid pivot was simplified by a decision taken three years earlier to transform Australia\u2019s biggest independent supplier of medical technology into a digital leader in the healthcare sector.<\/p>\n

Michelle Stewart, general manager of marketing and digital, headed the project, starting with the supply chain.<\/p>\n

Using 麻豆原创\u2019s Customer Experience platform, Device Technologies introduced a surgery booking portal, eliminating the need for phone calls and several data entry steps \u2013 instead allowing surgeons to input into an app what equipment they needed.<\/p>\n

Putting patients first<\/strong><\/h2>\n

After just one year in operation, the portal has saved more than 50,000 hours of administrative time. As well as reducing the risk of human error, it has freed up more than 100 sales staff across the surgical divisions of Device Technologies, allowing them to spend more time with surgeons improving patient outcomes.<\/p>\n

\u201cIt puts patients ahead of paperwork,\u201d says Stewart.<\/p>\n

It has also allowed sales staff to input surgery bookings on the go on mobile devices rather than entering data after business hours.<\/p>\n

The company\u2019s next biggest change is an ecommerce platform, giving customers access to a digital catalogue of more than 70,000 products and the ability to track their purchases and deliveries anytime.<\/p>\n

Total transparency<\/strong><\/h2>\n

\u201cWe\u2019re inviting them into the business with total transparency,\u201d says Stewart, noting that a trial launch to a small group of customers shows they are three times more likely to research product details through the portal and are logging on outside business hours.<\/p>\n

Trevaskis says the digital innovations will allow Device Technologies to continue to expand.<\/p>\n

Five years ago, 80 per cent of its customer base was Australian hospitals and doctors. Now, the company supplies equipment to veterinary practices and aged care homes, as well as hospitals across South-East Asia.<\/p>\n

\u201cWe couldn\u2019t do this without technology; it\u2019s far too labour intensive,\u201d he says. \u201cHealth care has to evolve into more digitised services and COVID-19 has fast-tracked this.\u201d<\/p>\n

To discover more stories of 麻豆原创 innovation in action, visit https:\/\/www.sap.com\/australia\/index.html\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A digital transformation at medical supplies company Device Technologies has saved more than 50,000 hours of administrative time in just one year. Read how tech…<\/p>\n","protected":false},"author":2891,"featured_media":4045,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5560580,199,177,5565400],"tags":[5561032,5563289,5560582,5562167,5563693,5562207,5563872,5560299,5561054],"sapn-display":[],"sapn-type":[5560547],"class_list":["post-4487","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-customers","category-industries","category-supply-chain-management","tag-business-innovation","tag-customer-data","tag-customer-experience","tag-digital-supply-chain","tag-global-health-management","tag-health-and-well-being","tag-healthcare","tag-innovation","tag-supply-chain","sapn-type-feature"],"yoast_head":"\nHealthcare innovation in action: Device Technologies - 麻豆原创 Australia & New Zealand News Center<\/title>\n<meta name=\"description\" content=\"Read how tech innovation is making healthcare smarter, faster and safer, saving Device Technologies more than 50,000 hours in just one year.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Healthcare innovation in action: Device Technologies\" \/>\n<meta property=\"og:description\" content=\"Read how tech innovation is making healthcare smarter, faster and safer, saving Device Technologies more than 50,000 hours in just one year.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/\" \/>\n<meta property=\"og:site_name\" content=\"麻豆原创 Australia & New Zealand News Center\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-29T05:08:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-12T06:48:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/australia\/files\/2020\/06\/275250_275250_h_ergb_s_gl.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"6426\" \/>\n\t<meta property=\"og:image:height\" content=\"4284\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Fred Azis-Laranjo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fred Azis-Laranjo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/\"},\"author\":{\"name\":\"Fred Azis-Laranjo\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/8745ab4203ba2e35a5a620339ad48df4\"},\"headline\":\"Healthcare innovation in action: Device Technologies\",\"datePublished\":\"2020-10-29T05:08:19+00:00\",\"dateModified\":\"2025-03-12T06:48:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/\"},\"wordCount\":439,\"image\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/australia\/files\/2020\/06\/275250_275250_h_ergb_s_gl.jpg\",\"keywords\":[\"business innovation\",\"customer data\",\"customer experience\",\"digital supply chain\",\"Global Health Management\",\"health and well-being\",\"healthcare\",\"Innovation\",\"supply chain\"],\"articleSection\":[\"CRM and Customer Experience\",\"Customers\",\"Industries\",\"Supply Chain Management\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/\",\"url\":\"https:\/\/news.sap.com\/australia\/2020\/10\/29\/healthcare-innovation-in-action-device-technologies\/\",\"name\":\"Healthcare innovation in action: Device Technologies - 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