{"id":3765,"date":"2020-04-09T10:45:14","date_gmt":"2020-04-09T00:45:14","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=3765"},"modified":"2023-08-17T04:33:33","modified_gmt":"2023-08-16T18:33:33","slug":"the-working-from-home-experience-a-new-world-of-work","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/","title":{"rendered":"The Working From Home Experience: A New World of Work"},"content":{"rendered":"

With many businesses in lockdown and employees working from home, now is a critical time to understand your employees\u2019 needs and experiences to help them through this global pandemic.<\/p>\n

In our latest episode of The Best Run Podcast<\/a>, I spoke with Steve Bennetts, Head of Growth and Strategy \u2013 Employee Experience APJ at Qualtrics, to discuss how COVID-19 is changing the ways we work and communicate with one another.<\/p>\n

Steve has 20 years\u2019 experience in organisational psychology, working with organisations across the region to help plan out their employee strategies, build their listening programs, and offer strategic support to help business leaders understand their employees\u2019 experience.<\/p>\n

\u201cEmployee experience is helping organisations understand that the experiences that their employees are having day to day can impact positively or negatively on the way the employee thinks,\u201d Steve explained. \u201cAs a result of that, those behaviour and attitudes of the employee can then impact on productivity. We look at those experiences and experience data that are impacting on people\u2019s lives.\u201d<\/p>\n

According to Steve, other critical elements of employee experience include understanding employee engagement or the potential variances between job descriptions and actual experience of those in the role, which is vital for creating seamless hiring and onboarding processes for new employees.<\/p>\n

Steve noted that organisations have been digitalising their listening programs, creating a regular cadence for surveying employees and understanding experience gaps \u2013 today, it\u2019s about understanding that experience from home.<\/p>\n

\u201cWe need to talk to our employees and find out some fundamental things that we can help with them,\u201d Steve said. \u201cAsk is your communication strategy suitable; are you communicating with them enough; do employees need you to communicate more or less; what\u2019s the leadership like, are they interacting with employees enough; have employees got the right equipment at home to enable them to do their jobs; what\u2019s happening with the team dynamics and are you ensuring it\u2019s working?<\/p>\n

\u201cAnd what\u2019s happening with your end customers,\u201d Steve continued. \u201cHow are you feeding this information back to your customers? All of this is critical now, so you should be gathering that data and pivot your listening program towards those data points.\u201d<\/p>\n

Steve says businesses should be collecting any data that can help improve employee experience. \u201cThere may be some really great experiences and we want to capture that data and then let other people know how to replicate that,\u201d he expressed. \u201cWe also want to intervene quickly in those experiences that are impacting on people\u2019s health, wellbeing, and overall productivity.\u201d<\/p>\n

According to Steve, during crises employees want to see their company is looking after and caring for them, which is why asking about employee engagement now would seem tone deaf. \u201cYou should not be running your engagement survey right now; you should be pivoting your tool, you should be listening, and collecting data around the cons, around leadership, around people\u2019s health and safety, around team dynamics, and around the customer. We should 100-percent be listening, surveying our people, but we can\u2019t be using the same methodology.\u201d<\/p>\n

Steve noted the importance of being able to move and adapt quickly, as he saw within his own organisation. \u201cQualtrics moved about three weeks ago to working remotely, but like most other organisations we also didn\u2019t think about what it means for our workforce and what some of those gaps would be.\u201d<\/p>\n

Qualtrics Remote Work Pulse<\/a> is a working-remote solution free and readily available for businesses that need assistance in understanding employee experience during this global pandemic. \u201cRemote Work Pulse allows us to go out on scale and listen across our organisation,\u201d Steve explained, \u201cgather some data about how employees feel about the organisation, and how confident they feel about the organisation looking after their health and wellbeing.\u201d<\/p>\n

Steve suggested employees and leaders should regularly communicate, run online sessions through digital resources like Slack, Zoom, and Microsoft Teams. \u201cFor leaders, it used to be really easy to go up to the desk of your team member check what\u2019s going on in a very quick and informal discussion, he added.<\/p>\n

\u201cNow, the informal discussions are now formal, and you have to find time in someone\u2019s calendar to have a five-minute chat or briefly ask about something. There is a bit of dynamic shift and change to be conscious of, so it helps to be vocal about it within the team.<\/p>\n

\u201cFor those in leadership, this is your time to show employees how much you care, how much you want to help enable them, how much you want to focus on what you can do to get through this patch with clear communication.\u201d<\/p>\n

From an employee perspective, Steve highlighted the importance of taking regular breaks and maintaining communication. \u201cFor us, as employees, be kind to yourself, look after your team members, reach out, say hello, and interact with others,\u201d he suggested.<\/p>\n

\u201cIn relation to your health, you can\u2019t sit in one spot for eight or nine hours all day long like I\u2019ve caught myself doing; go for a walk, if you can, around the block or around your house if you need to. Remember, this is a short-term problem that we\u2019re all working through \u2013 it\u2019s not going to go on for the rest of our lives; there will be an endpoint, so keep that in mind.\u201d<\/p>\n

Check out The Best Run Podcast series<\/a> and listen to the latest episode<\/a> for more information on how to stay safe, engaged, and flexible during this time of uncertainty.<\/p>\n

This article originally published on Linkedin<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

With many businesses in lockdown and employees working from home, now is a critical time to understand your employees\u2019 needs and experiences to help them through this global pandemic.<\/p>\n","protected":false},"author":902,"featured_media":3766,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5565397],"tags":[5563321,5563632,5561308,5563634,5563635,5563633],"sapn-display":[],"sapn-type":[5560547],"class_list":["post-3765","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-human-capital-management","tag-covid-19","tag-employee-engagement","tag-qualtrics","tag-remote-work","tag-virtual-working","tag-work-from-home","sapn-type-feature"],"yoast_head":"\nThe Working From Home Experience: A New World of Work - 麻豆原创 Australia & New Zealand News Center<\/title>\n<meta name=\"description\" content=\"With many businesses in lockdown and employees working from home, now is a critical time to understand your employees\u2019 needs and experiences to help them through this global pandemic.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Working From Home Experience: A New World of Work\" \/>\n<meta property=\"og:description\" content=\"With many businesses in lockdown and employees working from home, now is a critical time to understand your employees\u2019 needs and experiences to help them through this global pandemic.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/\" \/>\n<meta property=\"og:site_name\" content=\"麻豆原创 Australia & New Zealand News Center\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-09T00:45:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-16T18:33:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/australia\/files\/2020\/04\/286426_shutterstock_618592427-1024x683.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rushenka Perera\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rushenka Perera\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/\"},\"author\":{\"name\":\"Rushenka Perera\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/ed3fdca6f8b94bab67bd4f59ad429958\"},\"headline\":\"The Working From Home Experience: A New World of Work\",\"datePublished\":\"2020-04-09T00:45:14+00:00\",\"dateModified\":\"2023-08-16T18:33:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/\"},\"wordCount\":935,\"image\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/australia\/files\/2020\/04\/286426_shutterstock_618592427.jpg\",\"keywords\":[\"COVID-19\",\"employee engagement\",\"qualtrics\",\"remote work\",\"virtual working\",\"work from home\"],\"articleSection\":[\"Human Capital Management\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/\",\"url\":\"https:\/\/news.sap.com\/australia\/2020\/04\/09\/the-working-from-home-experience-a-new-world-of-work\/\",\"name\":\"The Working From Home Experience: A New World of Work - 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