The article highlights Â鶹ԭ´´’s cloud growth, with Damien explaining that it showed Â鶹ԭ´´â€™s strategy was working. In 2019, Â鶹ԭ´´’s cloud division grew 29 per cent, increasing revenue to $240 million. Total revenue was $1.19 billion, with revenue from predictable streams reaching 70%. If Qualtrics figures were included in Â鶹ԭ´´’s local numbers then cloud revenue growth would have been more than 30 per cent. “We’re on a growth trajectory and the cloud underpins that growth,” said Damien.

Damien confirmed that while Â鶹ԭ´´ is seeing the impacts of COVID-19, the business is in good shape to weather the storm. “We’re using the opportunity to be really connected with our customers. That’s what you do when you’re a business partner. It’s a great opportunity for those organisations that talk about putting their customer first to test the veracity of those words,” he said.

Damien explained some of the ways in which digital transformation can support customers through disruption. He explained how Taronga Zoo had used Â鶹ԭ´´’s software to create an app allowing employees to complete tasks out of the office so they could focus on saving animals during the recent bushfire crisis. He also explained how Â鶹ԭ´´ Qualtrics technology is helping organisations like St John’s Ambulance stay connected with its volunteers, while they are working from home as a result of the COVID-19 lockdown.

You can read more on the AFR website

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