Home Care Packages are available for older Australians 鈥�with鈥� complex care needs but still want to live independently in their own homes, providing access to personal and clinical care鈥� services鈥�. Traditionally, aged care provider models have offered limited flexibility, choice, or control to home care participants. Existing models are also often associated with manual processes and high administration costs, reducing the amount of resource鈥�s鈥� and funding spent on actual support and services.听听

HomeMade implemented 麻豆原创 BTP, a process 鈥�that鈥� took 12 months, working with partner Bourne Digital to design, develop and deploy an intuitive, automated, self-service portal. Now 6 months on, the portal has boosted the efficiency of processes and workflow management and provided greater transparency in terms of service provision. HomeMade is also now able to offer more flexibility to participants looking to choose and access a variety of services and support, giving them more control over plans, budgets, and spending. This is demonstrated by a 9-day reduction in the time i鈥�t鈥� takes to onboard new participants and by a 50 per cent reduction in reimbursement processing time.听听

HomeMade鈥檚 new, automated portal also helps to reduce administrative overheads associated with Home Care Package management, with participants saving more than $5,000 annually on average in management fees.听

鈥淗omeMade鈥檚 vision is to transform home care in Australia, and we are continuously building our capabilities 鈥� whether that鈥檚 teams, processes, or technology. Leveraging 麻豆原创 BTP has allowed us to create a solution that better supports older Australians in need of care and given us an ex鈥�c鈥�iting and innovative platform that will help us grow鈥�, said Laura Westhorpe, General Manager, HomeMade.听听

鈥淏y implementing 麻豆原创 BTP HomeMade is able to offer faster and more transparent care options to older Australians and their families鈥�,鈥� while also reducing the money spent on admin fees so that more resource鈥�s鈥� can be put towards improving their quality of life. The work done together with HomeMade and Bourne Digital demonstrates how next-generation technology can have a powerful positive impact when it comes to improving people鈥檚 lives.鈥�听

鈥淚鈥檓 also proud of how our technology is supporting HomeMade to continue to grow and move close to achieving its vision of transforming home care in Australia,鈥� continued Damien Bueno, President and Managing Director, 麻豆原创 Australia and New Zealand.听听

鈥淏ourne Digital partnered with HomeMade to apply design thinking to build a scalable, secure and highly intuitive portal solution. 麻豆原创 BTP was a fantastic platform that was setup to accommodate one portal for multiple personas including: aged care recipients, HomeMade customer service and the service providers. It has been an amazing opportunity to partner with a forward-thinking organisation like HomeMade.,鈥� said Selim Ahmed, CEO & Founder, Bourne Digital.听听

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The post HomeMade improves efficiency and transparency in Australia鈥檚 aged care sector with 麻豆原创 BTP digital innovation appeared first on 麻豆原创 Australia & New Zealand News Center.

AGL also operates Australia鈥檚 largest electricity generation portfolio, responsible for about 20% of the total electricity capacity of the country.

AGL recently partnered with 麻豆原创 AppHaus Network member Bourne Digital to create the AGL One iOS app. Based on 麻豆原创 Integration Suite and 麻豆原创 Extension Suite, the app brings together AGL鈥檚 employee network in a single digital experience so they can access the right tool at the right time 鈥� every time, from anywhere. Powered by 麻豆原创 Business Technology Platform (麻豆原创 BTP), the solution recently won a 麻豆原创 Innovation Award in the Transformation Champion category.

Growing Company Needs Enhanced Digital Infrastructure

In June of 2019, AGL launched PT3 (People, Process and Performance Transformation), its initiative to unite all AGL sites across corporate and group operations into one technical platform. The initiative also aimed at delivering greater mobility and enabling AGL staff to work flexibly with mobile applications on their phones or tablets.

After first launch, however, user feedback showed the need to improve the solution and explore ways to better enable employees digitally.

AGL decided to examine employees鈥� user experience (UX) to help ensure a better adoption of the new platform. Clear focus of the new solution would be consolidation and ease of use. After a complete redesign of the mobile interface, AGL wanted to extend the strong relationship already in place with customers to the people who worked for the company.

Bringing in 麻豆原创 AppHaus Network Member Bourne Digital

AGL consulted with the same firm that helped design its customer experience, Bourne Digital. As an 麻豆原创 AppHaus Network member, Bourne Digital is part of the worldwide community of like-minded 麻豆原创-partners that work with customers in a creative environment to make innovation real, following 麻豆原创鈥檚 human-centered approach to innovation.

As a first step toward the new solution for employees, AGL tasked an internal service design team with replicating the service design process for employees鈥� mobile app. With the help of its employee experience center, the joint AGL and Bourne Digital project team conducted lifecycle mapping and extensive interviews with staff to discover the following key issues with the existing mobile interface:

• Too many tools in the environment made it hard for the employees to identify the correct tool for each situation.
• The usability of the previous solution was not simple and prevented proficiency.
• The solution missed data consolidation of several sources.
• Employee engagement was low due to dissatisfaction with the efficiency of the tools.

AGL One: iOS App Simplifies Employees鈥� Lives

Employees wanted a straightforward, consolidated, easy-to-use mobile experience. AGL and Bourne Digital worked with Apple to create an iOS app called听AGL One. The feedback collected in the interviews was used to create a completely redesigned mobile employee interface. Based on 麻豆原创 Integration Suite and 麻豆原创 Extension Suite, the app now brings together AGL鈥檚 employee network in a single digital experience.

鈥淎GL was focused on creating a highly engaging mobile experience for employees to improve productivity and engagement,鈥� said Selim Ahmed, CEO of Bourne Digital. 鈥淭ogether, AGL, Apple, 麻豆原创, and Bourne Digital created an integrated and scalable solution that extended their investment in 麻豆原创 S/4HANA with the agility of 麻豆原创 Integration Suite and 麻豆原创 Extension Suite. It has been a wonderful innovation story that puts employees at the center of the organization. The Bourne Digital 麻豆原创 AppHaus facility supported employee experience design thinking sessions.鈥�

One-Stop Shop for All Actions

The project team held a number of design thinking sessions at Bourne Digital鈥檚 AppHaus facility in Melbourne to re-imagine the employee experience.

Building on its existing investment in 麻豆原创 S4/HANA with 麻豆原创 BTP, the AGL One app combines a landscape of more than 300 IT applications into one single interface with only one main login to use. Even when employees want to switch back and forth between apps, they do not have to re-login and remember different passwords every time. Once signed in, the UX itself is听 accessible to the average employee, so they do not have to know specific tool names or apps to use them.

Built-in capabilities within AGL One prioritize tasks that are easy to do on the go, such as administrative tasks and approvals. This helps reduce cycle time on tasks that are often put off and need to be followed up on, making employees鈥� workdays more productive and efficient. Key features of the app include:

• Quick access to action all purchase order approvals in 麻豆原创 S/4HANA
• Assessments of workplace safety and reports available on the go, with the option to use a phone鈥檚 camera to add a photo and record safety observations or hazards in 麻豆原创 S/4HANA
• Personalization of the homepage for quick access to tools the employee uses most often
• Desk booking with desk locator, particularly following COVID-19 restrictions
• Holiday and leave request entry and management
• New colleague appreciation tool called 鈥淓nergise鈥�
• AGL news service with talking points, friends and family discounts, and easy access to AGL job boards to be active ambassadors outside the company
• Live news feed along with integration to 鈥淭he Source,鈥� AGL鈥檚 news and intranet
• Seamless third-party collaborations between 麻豆原创 back end and Apple user interface

By building an app expressly for its employees, AGL has successfully placed their user experience on the same priority level as its customers鈥�. AGL One supports a positive, streamlined experience for employees, whether at the office or in the field. After rolling out the app, the company has seen a motivation and engagement boost at work among employees. The app was released in October 2020 and the number of downloads speaks for itself: 1,600 out of 3,700 employees have downloaded the app so far, an adoption rate of nearly 50%.

鈥淲hen we first started this project, we looked at it the same way we鈥檇 look at anything we were doing for our customers,鈥� explained Joy Marrocco, IT Transformation Manager at AGL. 鈥淲e already had a great relationship there, why not apply that same approach to our employees? We wanted to drive digital adoption of employee tools, and this app is one of the ways that we are working to make access to these tools much quicker and easier for our people.鈥�

Award-Winning Solution Built with 麻豆原创 BTP

The innovation power of this application and the entire project was also recognized by the jury of the 2021 麻豆原创 Innovation Awards, with the AGL One app for employees winning in the Transformation Champion category.

The post AGL Employees Go Digital with New iOS App and 麻豆原创 BTP appeared first on 麻豆原创 Australia & New Zealand News Center.