Recognising its third-party suppliers as true partners impacting its customers directly, Fujitsu prioritised enhancing its procurement function for better governance, compliance, and visibility. It faced challenges like limited visibility of active supplier contracts, lack of a centralised platform for spend data, and a fragmented procurement function. Fujitsu created a dedicated dashboard to track spending with First Nations suppliers and developed a focused buying channel, boosting their product engagement. The results were remarkable: the spend with First Nations suppliers surged from $200,000 to over $4.0 million in a few years.

This transition wasn’t limited to just supplier diversity. Fujitsu has also automated and streamlined its procurement processes, established a standardised hub for end-to-end procurement activities offshore, and built a central contract repository with over 2,000 workspaces. This transformation significantly enhanced Fujitsu’s procure-to-pay (P2P) processing efficiency and compliance, with all internal use purchase orders now managed in Ariba P2P while fully integrated with Fujitsu Financial Limited of Authority.

With Ariba’s Supplier Lifecycle and Performance (SLP) module, Fujitsu embedded a robust supplier management framework, giving visibility to over 380 total supplier lifecycle projects and more than 300 supplier request/registration projects. This reduced new vendor processing time by over 65%. The Ariba Supplier Risk Module now provides full coverage for risk monitoring and compliance assessment, enhancing Fujitsu’s capability to manage supplier performance effectively.

Moreover, the establishment of the Fujitsu Central Contract Repository has led to over 600 active contract workspaces, with 30% of contracts operationalized for downstream P2P. The launch of the Fujitsu First Nations Supplier portal through Ariba’s Guided Buying platform marks another significant stride, enhancing user experience and driving supplier diversity & inclusion initiatives. Fujitsu has achieved over $4.5M in spend with First Nations suppliers to date and an impressive $12.5M+ per annum spend with SME partners since the program’s launch.

These accomplishments underline Fujitsu’s commitment to sustainable, diverse, and inclusive supply chains, reflecting its mission of making a positive impact on environmental sustainability and empowering local communities. Nicole Forrester, APAC Vice President, Purpose, People & Culture, said, “麻豆原创 Ariba is an enabler for Fujitsu in creating a prosperous, vibrant, and sustainable Indigenous engagement.”

Fujitsu’s journey shows 麻豆原创 Ariba’s transformative power in creating a business-centric model, integrating the procurement operations team into various business units, and driving initiatives such as RAP. Ariba’s scalability enables the creation of operational support hubs and business process standardisation across the APAC region, reflecting Fujitsu鈥檚 vision of a centralised business model.

In leveraging the power of 麻豆原创 Ariba, Fujitsu has made a paradigm shift towards more inclusive, efficient, and sustainable procurement practices. Their journey underlines the transformative potential of Ariba for organisations striving for operational excellence and a more equitable, sustainable world.

The post 鈥淲e will continue to leverage 麻豆原创 Ariba to ensure we embed a sustainable procurement approach as we continue to scale up our engagements with our First Nations-owned suppliers鈥� – Payam Rahimi, APAC Head of Procurement, Fujitsu appeared first on 麻豆原创 Australia & New Zealand News Center.

Metcash identified the opportunity to make the ordering of Warehouse and 鈥楧irect to Store鈥� products and services that much simpler for it鈥檚 extensive network of Food Retailers. Creating a singular 鈥榤arketplace鈥� that contained all the critical information required by Retailers to make well informed decisions on the products they procured, would have significant benefits across it鈥檚 network.

Enter Sorted – an e-commerce marketplace platform forged in collaboration with 麻豆原创 Commerce Cloud. The technology reflects a shift in behaviours, supplier relations and distribution. Powered by 麻豆原创 Commerce Cloud, Sorted seamlessly integrates advanced features, enabling real-time order tracking, product insights and a frictionless digital ordering system.

Metcash’s investment in Sorted is empowering their Retailers. Simon Williams, who leads B2B E-commerce for Metcash, reflects, “It wasn鈥檛 always easy for Retailers to identify great-selling lines stocked elsewhere in the network, that they could be stocking in their store.” Sorted addresses this issue, by analysing sales data from across the Metcash network and delivering personalised insights to Retailers based on regional sales trends. The benefits were felt by independent Retailers like Darren Partridge of IGA Thrumster, who shared, “It鈥檚 allowed us to put it in a process of ordering, invoicing and receiving those products. I describe Sorted as the Retailer鈥檚 online store – easy to navigate and use.”

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The simplicity and efficiency that Sorted has brought to Metcash鈥檚 operations has been game changing. By integrating 80,000 鈥楧irect to Store鈥� products alongside the Warehouse range into Sorted, Metcash鈥檚 suppliers are experience exponential growth. Artisan brands such as Killer Coffee experienced a remarkable 60% YoY sales surge. 36,000 transactions are processed every week and hitting new highs as every week goes past. New suppliers are joining at a 鈥榬ate of knots鈥�, over 430 鈥楧irect to Store鈥� Suppliers are featured on Sorted.

The operational efficiency gains from Sorted are undeniable. Retailers are saving significant amounts of time each week when ordering products and services, emphasising the platform’s impact on streamlining processes. The benefits of Metcash’s partnership with 麻豆原创 extend beyond numbers; With Ask ROSS integration into Sorted and a 鈥榙oors open鈥� approach for businesses, Metcash remains true to its vision of being an advocate for local economies and independent retailers.

Darren Partridge’s story exemplifies Sorted’s impact on Retailers: “It鈥檚 allowed us to put in a process of ordering, invoicing and receiving those products.”听 As Metcash continues its journey with 麻豆原创 Commerce Cloud, it serves as a testament to 麻豆原创’s transformative capabilities at scale. The Sorted platform development promises to unlock even more distribution and marketing opportunities, ensuring that the retailers Metcash serves, continue to be the best stores in their town.

The post “Investment in Sorted has empowered our retailers” – Simon Williams, Head of Merchandise Business Development, Metcash appeared first on 麻豆原创 Australia & New Zealand News Center.

Did you know that 95% of the most successful companies in Australia and New Zealand run 麻豆原创 solutions?

From the food we eat to the technology we use, the roads we drive on and the energy that powers our homes, these companies all have one thing in common. They all run 麻豆原创.

Check out the featured customer stories below, and discover what Your Personal Best with 麻豆原创 could be.

The post Be Your Personal Best appeared first on 麻豆原创 Australia & New Zealand News Center.

Frasers Property is one of Australia’s leading diversified property groups and an Australian division of Frasers Property Limited. For nearly 100 years, the company has developed residential land, housing, and apartments, build-to-rent, commercial, retail and mixed-use properties. Over the company鈥檚 legacy, they have delivered over 145,000 homes for Australians, 听creating places and communities in which people feel they belong

To create the company鈥檚 core mission: to create stronger, smarter, happier neighbourhoods, Frasers Property refined the customer experience by overhauling its digital landscape. The company鈥檚 reliance on over 50 disparate systems created productivity bottlenecks and limited visibility across projects, impacting customers attempting to report defects or request repairs. Additionally, there was a risk of customer feedback being lost or ignored due to manual handling errors and drawing out actionable insights from this feedback often took months, significantly reducing their relevance.

The company needed a simple, intuitive solution to efficiently collect, analyse, and action customer feedback. Through 麻豆原创 S/4HANA and Qualtrics, Frasers Property gained a meaningful and holistic way to measure satisfaction and create a sense of belonging at every stage of the customer journey.

Building trust through proactivity

Frasers Property embarked on reshaping their system landscape by reducing their reliance on multiple systems down to three integrated sites, underpinned by 麻豆原创 technology.

With 麻豆原创 S/4HANA as a reliable foundation, Frasers were able to develop customised apps and create a user-friendly portal which supports customers from property selection through to settlement. By centralising customer interactions Frasers now has a single source of truth for usage data, streamlining their purchasing and inspection processes.

The property firm has also effectively built trust with their customers by digitalising their build quality framework, enabling the earlier reporting of defects and the ability to create bulk orders for repairs. With access to real-time data across thousands of properties, the team at Frasers Property can identify and deal with any construction issues or large-scale changes proactively. This has resulted in fewer maintenance orders after purchase and higher rates of customer satisfaction, with 95% of customers stating that they would repurchase through Frasers Property.

Designing collaborative customer experiences

Frasers Property is dedicated to developing lasting partnerships with their customers, helping them bring their vision to life and designing homes which offer Australians a true sense of belonging.

Although the company had existing rudimentary survey and NPS tools to track customer feedback and satisfaction, Frasers Property wanted to democratise and transform their data to give their team of architects, designers, builders, project managers, community development officers, marketing experts and sales staff access to invaluable homeowner and tenant feedback.

Using the innovative experience management platform 麻豆原创 Qualtrics, Frasers Property can now aggregate periodic customer surveys and leverage the data into easy-to-read dashboards and apps for analysis. The platform鈥檚 feedback mechanism ensures that any request is actioned automatically, increasing the company鈥檚 responsiveness and visibility into the customer journey. With more than 2,000 touchpoints, Frasers Property now has access to direct insights to measure customer satisfaction and the ability to collate customer wishlists empowering their employees to create ever more intuitive property designs.

Frasers Property have recorded tremendous growth since their digital transformation. Referrals and repeat purchases have never been higher in almost 100 years of operation. More importantly for Frasers Property, they have redefined the customer experience and regained the trust of their 鈥榗ustomer collaborators鈥�, and can now focus on shaping the homes and communities of the future.

Inspired to Be Your Personal Best?听Let鈥檚 make it happen!

The post 鈥溌槎乖� helps us to build that trust with our customers鈥� 鈥� Sumeer Shoree, General Manager IT & Digital, Frasers Property appeared first on 麻豆原创 Australia & New Zealand News Center.

With 167 stores and more than 40,000 available products online, Officeworks is one of Australia鈥檚 every channel retailers, helping Australians to work, learn, create and connect. Committed to helping their customers make bigger things happen, Officeworks offers a wide range of office supplies, technology, furniture, art supplies, student supplies and education resources, as well as on-site print and copy services and remote tech support through Geeks2U.

Officeworks is also focused on the wellbeing and empowerment of its team, with over 9,000 team members nationwide. This dedication led to the company recently embarking on a major digital transformation project to significantly improve the team member experience through 麻豆原创 SuccessFactors.

This innovative digital HR solution not only offers Officeworks valuable insight and visibility across the entire employee lifecycle, but also provides their team members with easy access to online services and complete ownership over their own data.

Establishing an independent HR system

In order to create an environment where their team members could thrive, Officeworks needed to replace their manual processes and legacy systems with an end-to-end modern HR solution.

Previously, both the HR and payroll systems were externally managed and separate applications were used for recruitment, onboarding and learning management, resulting in major performance and compliance inefficiencies.

Officeworks took the opportunity to replace their disparate system landscape with an integrated and user-friendly digital solution. The company utilised its long-standing relationship with 麻豆原创 to implement a tailored portfolio of 麻豆原创 SuccessFactors solutions that would facilitate the entire employee lifecycle from hire to retire.

Over several phases and with expert technical guidance from DXC Technology and RKM Consulting, Officeworks implemented 麻豆原创 SuccessFactors Employee Central, Recruiting, Onboarding, Employee Central Payroll, Compensation, Learning, Succession, and Performance & Goals. This combination of solutions allowed the company to build an effective HR function with a holistic understanding of the team member experience at its core.

Boosting employee engagement and satisfaction

Using 麻豆原创 SuccessFactors solution suite, Officeworks can now provide inclusive, engaging experiences that allow team members to bring their whole selves to work every day. A single source of truth has also been established for all team member data, enabling better compliance and best practice while enhancing executive decision-making.

With a single hub for all day-to-day HR services, team members can easily access online services and training courses on-demand using their mobile devices anywhere, anytime. Officeworks鈥� total control over their own data and flexibility to learn new skills at their convenience has enabled employee engagement and satisfaction to increase considerably.

Additionally, access to advanced reporting features and intuitive dashboards which grant newfound visibility of employee performance and course completion have empowered managers to make better workforce decisions. The ability to cascade goals has also helped align the entire Officeworks team with company strategy, and ensured that team members are fully supported at every stage of their career.

By modernising the HR function and highlighting the importance of the team member experience, Officeworks has effectively future-proofed their business and paved the way for bigger things to come.

Inspired to Be Your Personal Best?听Let鈥檚 make it happen!

The post 鈥溌槎乖� SuccessFactors are helping us make Officeworks a great place to work鈥� – Head of People Strategy & Services, Officeworks appeared first on 麻豆原创 Australia & New Zealand News Center.

While Australia鈥檚 residential and commercial lending space becomes more crowded, competitive, and technologically complex 鈥� RedZed Lending Solutions had seen consistent growth and change. The lender鈥檚 expansion began to outpace its technology infrastructure, which drove the company to seek a data-rich solution that鈥檚 scalable and flexible.

Like many industries, the financial sector has undergone significant digital transformation, unlocking new platforms and services that provide convenience to staff, brokers, and customers. RedZed Lending Solutions aimed to disrupt this competitive marketplace by becoming the first mortgage lender in the world to implement 麻豆原创 Cloud for Banking.

Growing with intelligence and confidence

This implementation underpins RedZed Lending Solutions鈥� shift towards a data-driven organisation fit for continued growth. After all, Olympic runners don鈥檛 wear thongs. The lender wants to be the largest provider of financial services for the self-employed in Australia 鈥� bigger than the Big Four鈥檚 business banks. RedZed Lending Solutions has huge ambitions 鈥� in the near term it wants to increase its loan book to $10 billion. In order to do this, RedZed Lending Solutions needs a world class system that will match its vision and enable the lender to scale.

麻豆原创 Cloud for Banking鈥檚 robust infrastructure provides RedZed Lending Solutions with the peace of mind that it will have a strong technology platform that will support its continued growth. Furthermore, the software meets the rigorous contractual, regulatory, and cybersecurity frameworks that underpin the financial services sector in Australia.

RedZed Lending Solutions teamed up with 麻豆原创 due to the solution provider鈥檚 ongoing investment in technological research and development. This history of innovation was exemplified through the ease of 麻豆原创 Cloud for Banking鈥檚 implementation and its intuitive interface. Built on an open cloud-based platform with API driven architecture, the platform was designed as an Australian model bank to meet regulatory requirements and ensure users remain productive, proactive, and compliant.

The speed, agility, and scale of the platform allows RedZed Lending Solutions to provide a unique and engaging experience for users, whether its staff members accessing critical customer data, brokers connecting with potential clients, or customers searching for products and services.

A robust suite of solutions

麻豆原创 Cloud for Banking comprises of 麻豆原创 S/4HANA Finance, 麻豆原创 Banking (Loan and Deposits), and 麻豆原创 Payments Engine, which runs on 麻豆原创 Cloud, is managed by 麻豆原创 Cloud Application Services, and hosted on Amazon Web Services.

Through this comprehensive suite of solutions, RedZed Lending Solutions鈥檚 team can operate with more agility, security, and intelligence than ever before. The open and secure platform has improved operational management with access to real-time data that informs decision making and helps the lender be more proactive in how it assists customers.

The new platform has also enabled staff to realise value quickly by providing accurate data that is improving their relationship with customers and partners. This data also means RedZed Lending Solutions鈥� senior management team are equipped with real-time updates on business performance and can respond to the needs of investors and regulators as and when required.

Having a centralised platform that is accessible and accurate has improved the user experience across all business touchpoints 鈥� staff, brokers, and customers. With vital customer data readily available, process times have been reduced, enabling quick and timely responses to customer enquiries or market changes.

The support of 麻豆原创 Cloud for Banking makes it easier for RedZed Lending Solutions to connect with prospective customers, streamline its processes, and redefine the way it connects with staff and customers. RedZed Lending Solutions鈥� goal to grow its loan book and become the largest financial-service provider to self-employed Australians is more attainable with 麻豆原创 at the digital heart of the organisation.

Inspired to Be Your Personal Best? Let鈥檚 make it happen!

The post 鈥淥lympic runners don鈥檛 wear thongs鈥� 鈥� Managing Director, RedZed appeared first on 麻豆原创 Australia & New Zealand News Center.

With over 100 trusted brands and 700 highly skilled staff throughout Australia and New Zealand, Device Technologies needed digital platform that could support its evolving needs and rapid growth.

However, its strategic plans were being hindered by time-consuming manual procedures, data entry errors, poor monitoring, and risk mitigation. These challenges were negatively impacting on productivity and efficiency, highlighting Device Technologies鈥� need to digitally transform and optimise.

The organisation understood the importance of implementing a system with the capability to manage its people and processes more intelligently while providing a scalable framework that evolves with Device Technologies鈥� needs.

Elevating the customer experience

To pilot an internal-facing surgery booking portal supported by 麻豆原创 Commerce Cloud, Device Technologies partnered with DXC Oxygen. The organisation was instrumental in delivering optimisation and automation through next-generation technology solutions embedded with best practice.

However, while technology can automate processes, automation by itself does not necessarily drive better customer outcomes 鈥� it must be guided by a keen understanding of human interaction. That is why Device Technologies was so delighted with the outcome of its partnership with DXC Oxygen and 麻豆原创.

The implementation process was a great example of using technology to empower staff, streamline processes, and redefine the customer experience. It is also evident that when delivered correctly, this approach can drive economic value and allow large organisations to achieve more with existing resources.

This pilot program has allowed everyone in the business to experience the difference Device Technologies was trying to make and how that in turn impacts its customers. The ability to understand customers more holistically means the organisation can manage their needs more extensively, proactively, and intelligently.

DXC also helped Device Technologies rollout 麻豆原创 Service Cloud for a consignment platform to better monitor stock usage and extended our booking portal to private hospitals 鈥� giving customers the ability to self-manage by viewing their booking and consignment history and tracking loan bookings for location and delivery.

Ensuring Device Technologies is future ready

Implementing a comprehensive and intuitive digital platform has removed risk, eliminated repetitive processes, and given staff and customers time back in their day.

This project has helped Device Technologies uncover a deeper level of customer information, which is now used to inform how the brand communicates and transacts with customers. Equipped with these data insights, Device Technologies is able to better tailor customer services, creating processes that are convenient, relevant, and real-time across all points of contact.

As we鈥檝e raised productivity and efficiency in our sales and customer service booking teams, we鈥檝e seen a subsequent increase in our sales revenue.

Some said that the omnichannel nature of this solution was too big for Device Technologies, but the organisation wanted intelligent capabilities that would grow in the future, allowing the business to scale. The new platform is powerful enough to meet Device Technologies鈥� needs now but can expand as the company needs it to.

Investing in 麻豆原创 solutions has provided Device Technologies with the systems and resources to operate intelligently, building a digital ecosystem to support growth and keep the organisation abreast of customer needs, expectations, and trends.

Inspired to Be Your Personal Best? Let鈥檚 make it happen!

The post 鈥淭his is something that will grow with us鈥� 鈥� General Manager, Device Technologies appeared first on 麻豆原创 Australia & New Zealand News Center.

This business transformation program has only been possible through the continued leveraging of 麻豆原创鈥檚 product suite, which has helped the organisation introduce industry-leading practices supported by business-data insights.

In adopting a host of 麻豆原创 solutions including 麻豆原创 S/4HANA, 麻豆原创 Ariba, 麻豆原创 Concur, 麻豆原创 Fieldglass, and 麻豆原创 Analytics Cloud 鈥� Sydney Water has shifted towards a customer-centric data model while maintaining the highest standards for property based financial management.

The organisation鈥檚 previous mainframe billing system was cumbersome, asset focused, and lacked the capabilities to consolidate its various operational and customer-facing touchpoints. Sydney Water needed something more accessible, intuitive, and robust.

A partnership built on innovation

Sydney Water chose 麻豆原创 because it thought it would lay a really successful platform that will allow the organisation to grow and improve in the future. The flexibility of 麻豆原创鈥檚 solutions provides Sydney Water with scalability, ensuring it has the technologies and resources to evolve as a business, integrating seamlessly into Sydney Water鈥檚 back-end system, business structure, and everyday processes.

The implementation of the 麻豆原创 suite to transform finance, supply chain, procurement, and cost-management processes at Sydney Water provides the foundations to drive enterprise-wide process excellence and intelligent decision making. Coupled with the previous implementation of 麻豆原创鈥檚 CRM & Billing platform, Sydney Water has now deployed generational transformation across the organisation, setting Sydney Water up for the future.

麻豆原创鈥檚 platform consolidates all property, billing, and customer-service data onto a single screen 鈥� providing a reliable and comprehensive source of truth, control, and oversight. In simplifying the way it handles back-office processes, 麻豆原创 has helped Sydney Water become more customer-centric, letting the organisation remain focused on infrastructure renewal, water security, and providing premium service to its customer network.

Becoming a data-driven enterprise

Sydney Water staff appreciate the seamless user experience 麻豆原创鈥檚 platform provides, helping them work efficiently and intelligently with device agnostic support across mobile, laptops, and tablets. This ability to keep its people connected and informed has been crucial during the pandemic and only furthers the organisation鈥檚 commitment to operate with greater transparency.

Through Sydney Water鈥檚 digital transformation, it has developed a cost model that provides greater granularity and visibility to drive data-informed decision making. Improved visibility also extends to its suppliers and partners who can sign onto the 麻豆原创 Ariba network and work more collaboratively with the Sydney Water team.

Having a single source of truth has been vital for the organisation as it has been able to reduce 300 manually maintained buyer routes to a single workflow for authorisation. By digitalising the way Sydney Water works 鈥� whether internally, with suppliers, or directly with customers 鈥� the organisation is becoming a next-generation utility supplier.

Data will continue playing an important role in decision making as 麻豆原创鈥檚 solutions are saving Sydney Water $7million/year through real-time data insights and operational efficiency gains. To remain competitive in an increasingly complex technology space, businesses need the right people and solutions supporting its growth.

Sydney Water is proud to partner with a pioneer brand in this competitive market, as 麻豆原创 remains at the forefront of helping businesses run better with technology solutions that optimise processes while delivering convenience to users. With 麻豆原创鈥檚 support, Sydney Water has brought digital intelligence to the organisation, which means the business can continue innovating and streamlining service delivery.

Inspired to Be Your Personal Best? Let鈥檚 make it happen!

The post “We aim to deliver a world-class service to our customers” 鈥� Chief Information Officer, Sydney Water appeared first on 麻豆原创 Australia & New Zealand News Center.

We needed to replace over 550 legacy systems in our beer business with , implementing several to deliver a better aligned and more consistent experience across all our customer touchpoints.

These solutions would give us the agility necessary to anticipate and adapt to our changing customer demands. With 麻豆原创 as the foundation for this digital transformation, Lion would redefine its customer voice to deliver quality and consistency across all teams with clear metrics for measuring successful customer experiences.

Delivering clarity and convenience for our customers

We implemented to drive sales activity forward and to introduce an internal ticketing solution and manage our quality system installations. We also introduced to create compelling customer facing campaigns that support our sales team. Finally, we implemented 麻豆原创 Cloud for Social Engagement to lift our customer social-media participation.

Following the successful implementation of these CX apps, we have reimagined our customer journey while improving satisfaction levels amongst customers and staff through engaging marketing and sales activities.

Our field service teams enjoy the intuitive interface that makes information accessible and actionable 鈥� helping them operate more efficiently and intelligently.

Lion鈥檚 sales executives now benefit from real-time map views to significantly improve travel times and forecast with greater accuracy than ever before. Since they can also access sales territory reports directly from the Customer Cloud app, they can furnish team members with information to further improve their sales activities.

Customers can now independently and conveniently place orders through our system without tying up valuable customer services and sales rep time, minimising the steps and resources needed to fulfill their needs.

A collaborative transformation

Our implementation partner, DXC Oxygen was responsible for the design, build, and deployment of sales, service, and marketing cloud solutions. The DXC team brought the project in on time and budget, ensuring the solutions were widely adopted by both staff and customers.

The implementation of these sales, marketing, and service apps has allowed us to lift our customer engagement significantly. We have added new customer service capabilities such as real-time updates for stock availability, product recommendations, and the ability to manage queries and customer information online. These intelligent 麻豆原创 solutions have given us a competitive edge in the market and a significant step forward in our digital transformation.

We鈥檝e now equipped our staff with the latest CX tools to unify sales and marketing while better serving the changing needs of our customers 鈥� an outcome that has invigorated our digital transformation journey.

Our newfound visibility and accessibility ensure our customers and staff are better connected to the Lion brand. Retiring over 15 legacy systems for a more dynamic and flexible solution has simplified the way we work, providing us with the technology and resources to continue innovating and evolving as an intelligent enterprise.

听

Inspired to Be Your Personal Best? Let鈥檚 make it happen!

The post 鈥淎 significant step forward in our digital transformation鈥� 鈥� Customer Product & Strategy Director, Lion Co appeared first on 麻豆原创 Australia & New Zealand News Center.

In adopting a customer-centric mindset, (now part of Essity) required robust technology to support our shift in focus and expedite our digital transformation.

Our customers had previously struggled with price support, rebates, product-delivery information, and communication consistency from Asaleo Care team members. We lacked visibility, still relying on inconsistent order confirmations and manual invoicing that highlighted the need to digitalise our customer experience through data-enabled services and an intelligent, integrated platform.

Customer-centricity delivered through partnership

To assist in our digitalisation, we partnered with FAIR Consulting Group to deliver customer-enabled technologies. They were completely transparent in design, implementation costs, and time 鈥� ensuring seamless implementation for a suite of 麻豆原创 solutions.

The partnership with FAIR Consulting, 麻豆原创, and Asaleo Care is built on mutual respect and dedication to one common goal; to deliver on the company鈥檚 CX digital journey and aspirations, as one team. We put our complete trust in FAIR Consulting as our strategic partner, which came with a responsibility to demonstrate value, bringing quality solutions that are fit for purpose, future proof, and delivered with integrity.

The team designed and implemented a flexible, scalable, and integrated 麻豆原创 CX solution using 麻豆原创 Commerce Cloud, 麻豆原创 Configure Price Quote, and 麻豆原创 Business Technology Platform with integration to existing 麻豆原创 ERP Central Component and Customer Relationship Management.

Being the first implementation of its kind within the region, this was a complex solution involving five integrated systems. FAIR Consulting and Asaleo Care invited 麻豆原创 to do independent quality assurance and go-live checks to align product roadmaps with our digital strategy roadmap.

With support from 麻豆原创, we鈥檝e introduced a customer-first distributor portal addressing account, finance, sales, and service processes for staff and distributors as part of our wider digitalisation initiative.

This solution suite provides superior functionality, automation, and self-serve capabilities aligned to our digital requirements, specifically providing a fully integrated 鈥榠nquiry-to-cash鈥� and 鈥榗ash-to-service鈥� portal.

In standardising the systems for account, finance, sales, and service processes has simplified our team鈥檚 way of working while transforming how we connect with customers.

Learning and evolving with our needs

We have continued working closely with FAIR Consulting to assist with training and change management throughout our implementation program. Asaleo Care鈥檚 roadmap also includes the re-build of our healthcare platform developed on the new 麻豆原创 CX solution. We鈥檙e also looking to implement 麻豆原创 Commerce across our retail brands, transforming into a 鈥榖usiness-to-everyone鈥� organisation that manages B2B, B2B2C, and B2C.

Our suite of 麻豆原创 solutions has significantly enhanced customer service, offering staff with a 360-degree view of customers and intuitive user experience for supporting customer loyalty and engagement. We鈥檝e also managed to reduce manual processes and ordering while improving overall revenue due to efficiency gains.

Providing our customers with an intuitive and accessible user interface that offers real-time data and complete transparency, demonstrates our commitment towards rebuilding and reinvigorating our customer experience.

As Asaleo Care continues growing organically and through acquisition, we will continue working with our technology and implementation partners, sharing feedback and information to create a more cohesive and seamless solution for future developments and changes.

Inspired to Be Your Personal Best? Let鈥檚 make it happen!

The post 鈥淥ffering real-time data and complete transparency to our customers鈥� 鈥� General Manager IT, Essity appeared first on 麻豆原创 Australia & New Zealand News Center.