NEW ZEALAND,听Auckland听鈥�听09听December 2025鈥�听麻豆原创 today announced that听Zespri, the world鈥檚 largest marketer of premium-quality kiwifruit, has strengthened its commitment to trust and customer service by launching听a fully digitised, customer-first听claims platform听built on听麻豆原创鈥檚 integrated听cloud technologies. As a result,听today, customers听benefit听from a simple self-service听claims process that resolves听issues in seconds, while smart automation听helps听Zespri鈥檚 teams听deliver听fast, consistent outcomes without听compromising on听quality or control.

While accounting for only听one听percent of sales, with the company facing more than 40,000 quality claims a year 鈥撎齮otaling听over NZD $70 million 鈥� Zespri wanted to reimage its听claims process. Previously听slow, manual, and at times, associated with听inconsistent decision making 鈥撎齮oday,听new digital tools听deliver听an intuitive, self-service experience through a听centralised听claims portal,听allowing听multi-delivery claims to be created in under 30 seconds, and more than 1,000 deliveries can be processed in under two minutes.听听

鈥淏y combining intelligent automation with human expertise, we鈥檝e built a platform that reinforces our brand promise and sets a new industry standard for service,鈥� said Rahul Badge, Head of In-Market Supply Chain at Zespri.听鈥淎s a result,听we have been able to听meet our听customers鈥櫶齨eed听for a simpler, faster, and more transparent听experience, and听give听our assessors the tools to reduce manual input and share expert insights across the business.听We now see each claim as a chance to show our commitment to service, quality and openness.鈥�听

This transformation has rapidly improved Zespri鈥檚 claims process, with 80 percent of claims now听benefiting听from听human-in-the-loop听automated recommendations and decision听making. This has听significantly reduced听processing times and errors and freed听assessors to focus on complex cases听while maintaining Zespri鈥檚 strict audit requirements. The new platform also delivers comprehensive, real-time insights, supporting end-to-end visibility throughout Zespri鈥檚 global supply chain and unlocking opportunities for preventative action and continuous improvement.听

鈥淶espri has set a new benchmark for customer-centric innovation in the fresh produce industry,鈥� said Adrian Griffin, Managing Director, 麻豆原创 New Zealand. 鈥淏y听digitising听and scaling expert decision-making, Zespri is driving both operational efficiency and customer trust, strengthening its position as a global leader and delivering real value across its network.鈥�听

Leveraging 麻豆原创 Commerce Cloud as the central customer interface, Zespri introduced a seamless digital journey that enables claims to be听submitted听across multiple deliveries in under 30 seconds. Real-time supply chain data from 麻豆原创 S/4HANA,听integrated with partner solutions,听eliminates听the need for repetitive data entry and helps prevent human error, while an advanced orchestration layer powered by 麻豆原创 BTP,听alongside partner solutions,听automates the application of business rules and embeds human听expertise听at scale. The introduction of 麻豆原创 Fiori applications equips Zespri鈥檚 assessors to review end-to-end supply chain data and quality inspection reports听from partner solutions,听keeping听expert judgement听central to complex claim assessments.听听

The claims platform, delivered in partnership with听Accenture New Zealand and FAIR Consulting听Group,听is now live across major markets including Japan, China, Korea, Singapore, Vietnam, India, the United States and Europe. Business users have embraced the solution, with senior leaders describing it as 鈥渢he most business-centric digital project Zespri has ever run.鈥�听

Pete Devereux, Accenture Business Architecture Manager, said, 鈥淲e set out to make things simpler for everyone. The new system is easy to use and gets claims sorted more quickly, which is good news for both customers and Zespri鈥檚 teams.鈥澨�听

Christiaan Du Plessis, 麻豆原创 & Cloud Director at FAIR Consulting听Group, added, 鈥淚t鈥檚听been a real pleasure working together. The impact for customers is already obvious, and听we鈥檙e听excited to keep building from here.鈥�听

As a result of听digitising听its听claims听process听and unlocking richer, end-to-end data, Zespri is now positioned听to听leverage听next-generation technologies, including predictive analytics and computer vision, further advancing its goals around quality, sustainability,听and customer experience.

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SYDNEY,听Australia听–听6 Nov 2025听听(NYSE: 麻豆原创)听announced that听Squadron听Energy,听a听fast growing听wholly Australian-owned renewable energy company听has been recognised for its outstanding digital transformation, winning the ERP Fast Growth category at the 麻豆原创 Best Tech Awards 2025 on October 7.听听

This听accolade celebrates Squadron Energy鈥檚 successful four-month deployment of 麻豆原创 Public Cloud ERP, which听established听a听resilient听technology platform听positioning听the organisation for sustained growth in Australia鈥檚 evolving energy landscape. The new system enables Squadron Energy to scale operations, manage increasing transaction volumes, and streamline complex business processes, all while reducing manual workloads.听听

鈥淥ur听new听technology platform,听featuring听麻豆原创 S/4HANA Public Cloud, 麻豆原创 Business Technology Platform (麻豆原创 BTP), 麻豆原创 Analytics Cloud, 麻豆原创 Concur and Blackline Account Reconciliation,听has delivered听tangible听benefits听that supports听our mission to听accelerate and lead the听renewable energy听transition.鈥澨齭aid Tuan Tran, Senior Manager Enterprise IT, Squadron Energy.听鈥淗ighlights听include听reducing听month-end reconciliation time听by听70% and听removing听reliance on Procurement teams by empowering staff to raise and approve purchase orders independently via self-service functionality.鈥�听

鈥淪quadron Energy鈥檚 transformation to a single cloud ERP is a great example of how the cloud can unlock real-time decision making and enable rapid time to value,鈥� said Gretta Svendsen, Executive General Manager 鈥� Corporate, 麻豆原创 ANZ.听鈥淏y unifying finance, procurement and analytics on 麻豆原创鈥檚 public cloud, underpinned by 麻豆原创 BTP听as a platform for innovation, Squadron has built a scalable digital foundation that supports operational rigor today and innovation,听including Business AI, 迟辞尘辞谤谤辞飞.鈥�

Todd Slatter,听APAC 麻豆原创 Cloud ERP听Lead, Deloitte, who led the implementation听utilising听Deloitte鈥檚 麻豆原创 Qualified Partner Packaged Solution听said, 鈥淪quadron Energy鈥檚 results听demonstrate听the power of a packaged, purpose-built approach to cloud ERP for high-growth businesses. The听out-of-the-box solution听delivered measurable efficiencies while preserving flexibility for future innovation.鈥�

With the ERP platform acting as a听catalyst for continued听innovation, Squadron Energy is听actively听collaborating with 麻豆原创 and听its听partners to听accelerate the delivery of听advanced听features and functionality,听creating opportunities听to听leverage听AI for听intelligent automation and听next-generation听digital workflows听that听extend the platform鈥檚 value across the organisation.听

The 麻豆原创 Best Tech Awards听recognise听high-growth businesses that lay robust digital foundations for scalable success, with judges seeking examples of technology-driven resilience, operational efficiency, and enduring achievement.听

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AUSTRALIA, Sydney 鈥� November 11, 2025 鈥� The 麻豆原创 ANZ partner network today announced that it has reached its $1 million fundraising target for Redkite, an Australian charity dedicated to supporting families facing the challenges of childhood cancer. The achievement comes as a result of $100,000 being raised at this year鈥檚 14th Redkite Regatta 鈥� an annual event that brings together 麻豆原创 executives, partners and customers for a day of friendly competition and connection.

Hosted by the picturesque Middle Harbour Yacht Club (MHYC), the regatta is in part made possible by the generosity of its members making their boats and skippers available to support the fundraising efforts. Since it kicked-off in 2011, the annual event has set itself a $1 million target, powered through the participation and sponsorship of organisations including Atturra (Platinum Sponsor), Accenture, CBS Consulting, Deloitte, DXC Technology, Fair Consulting Group, HR Crowd, PwC, SNP Group, Wipro and Zalaris. Over the years it has also benefited from additional fundraising efforts including raffles 鈥� and this year, Ana Travers, Regional Head of Alliance 鈥� 麻豆原创 Signavio APJ, contributed $7,500 by shaving her head.

Ashley McGibbon, Chief Partner Officer, 麻豆原创 ANZ, said 鈥淓vents like the Redkite Regatta do more than bring our industry together for a great day on the water 鈥� they create real, measurable impact for families facing childhood cancer. They also showcase the teamwork, shared purpose and community spirit that define our partner network and commitment to what One麻豆原创 is all about: people, relationships, outcomes and the difference we make together. Fundraising events like this strengthen the bonds between our teams and partners and remind us that the same collaboration driving customer success can also drive meaningful change in our communities. A huge thank you to MHYC and all sponsors for making the Regatta such a success.鈥�

鈥淭hrough the Redkite Regatta, both this year and over the past 14 years, 麻豆原创 and their partners have demonstrated their enduring commitment to helping families facing childhood cancer across Australia. Their generosity helps parents stay by their child鈥檚 side in hospital by easing the financial pressures of a cancer diagnosis and funding the emotional and practical care families need to cope with the trauma that childhood cancer brings. We鈥檙e so grateful to 麻豆原创 and its partners for their unwavering passion, ambition and generosity,鈥� said Redkite CEO, Monique Keighery.

This year鈥檚 winners included Perisoft, who claimed the Division 1 title, while EPI-USE took the Division 2 win across races which catered to every appetite from comfortable cruising to high-speed racing.

鈥淲e are proud to have taken out Division 1 at this year鈥檚 Redkite Regatta and even prouder to have done so while supporting such an important cause. Events like this remind us of the importance of community spirit, and we are honoured to support Redkite and its work,鈥� said Mahesh Viswanathan, Managing Director, Perisoft.

“Joining 麻豆原创 for the Regatta in support of the Redkite Foundation was an incredible experience. It was a perfect day on the water, filled with great company and a shared sense of purpose. Sailing together was a powerful reminder of the importance of teamwork and trust, and it was inspiring to see so many people unite behind such a meaningful cause,” said Ian Fox, Managing Director, EPI-USE ANZ.

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This was the strategic context that drove discussions during the recent executive roundtable dinner hosted by 麻豆原创 in partnership with Connect Media. The roundtable convened industry leaders to explore the latest strategies, trends and digital innovations for driving growth and success for the next era of retail. Conversations were led by Ross Bark, Director – Digital, Enterprise Wide, with exclusive insights from Achim Schneider, Global Head of Retail Industry Business Unit, 麻豆原创 and Elise Sharpley, Partner, Deloitte.

AI & The Future of Customer Experience

The discussion around AI has moved decisively beyond hype towards identifying pragmatic, high-value applications. According to research by Boston Consulting Group, 74% of companies have yet to show tangible value from their AI initiatives (1). This gap exists largely because investments often lack strategic focus. Businesses see the greatest return on investment when embedding AI into core customer engagement and operational functions. Data integrity, however, is an essential prerequisite. Before AI can be integrated effectively, leaders must address fragmented customer data silos across online, in-store, and partner channels. Addressing these gaps requires building a unified customer data platform, which serves as the foundational layer for all subsequent AI initiatives. With a unified platform in place, AI emerges as a powerful driver of commerce. The most promising applications include intelligent shopping assistants that provide relevant, real-time product advice and dynamic content creation that scales personalised marketing across numerous channels.

Maximising AI鈥檚 impact also requires embracing a culture of human-centric design. The goal is to augment human capability, not to replace it. By equipping frontline staff with rich, AI-driven customer insights, retailers enable staff to deliver superior, data-driven service. This approach positions AI as a key collaborative partner, enhancing efficiency while preserving the essential human touch that builds deeper customer loyalty.

Resilience & Risk: Diversifying the Retail Supply Chain

In an era of geopolitical volatility and disruptive regulatory changes, supply chain resilience has shifted from a tactical concern to a strategic imperative. This is a top concern for retail leaders today, as recent data from McKinsey has shown that 93% of businesses plan to increase their investment in supply chain resilience for the future (2).

The focus must be on diversifying sourcing strategies and moving from a purely cost- centric supplier evaluation to one that prioritises reliability, ethical alignment, and strategic partnership.

This involves a fundamental re-evaluation of supplier relationships. Leading retailers are increasingly willing to invest more for long-term resilience, which can include nearshoring or onshoring critical production, dual-sourcing key materials, and deepening collaboration with a core group of strategic partners. Technology plays a pivotal role in navigating this complexity. A modern, cloud-based supply chain management system provides the end-to-end visibility required to model the impact of potential disruptions, such as new tariffs, and pivot sourcing strategies rapidly. This capability to proactively manage risk, rather than simply react to it, is what separates resilient retailers from vulnerable ones. The supply chain is no longer a back-office function but a dynamic, competitive advantage.

Balancing Innovation & Integrity: Building Consumer Trust

Today鈥檚 consumers demand more than just products; they seek alignment with their core values. As younger generations who place a higher priority on corporate values gain economic influence, the expectations of businesses to be leaders of positive societal change will continue to intensify (3). Ethical transparency is no longer a niche concern, but a fundamental component for establishing brand trust and commercial integrity. Innovation pursued without consideration for ethical implications or environmental footprint is now a significant liability.

The challenge lies in moving from ESG as a marketing statement to embedding it into core business processes. This requires deep collaboration with suppliers to ensure alignment on standards for traceability, ethical labor practices, and carbon emissions. Technology is a key enabler, with platforms emerging that can track a product鈥檚 journey from raw material to end consumer, providing verifiable proof of claims. For retailers, this means making conscious choices about where not to apply technology if it compromises customer privacy or data security. Building a reputation for integrity is a long-term investment that often involves forgoing short-term gains for sustainable growth. A trusted brand, one that can demonstrate authentic commitment to its stated values, will command greater loyalty and resilience in a competitive market.

Conclusion: A Strategic Blueprint for Action

The journey to boundaryless retail demands strategic discipline across three interconnected imperatives:

1. Organisations must establish a trusted customer data foundation by dismantling internal silos- this is the essential prerequisite for consumer personalisation and seamless service delivery.
2. Leaders must also architect an agile operating model through core modernisation, creating the flexibility to adapt supply chains and embrace innovation.
3. Success is contingent on a pragmatic technology roadmap where targeted AI investments deliver measurable value, governed by frameworks that strengthen consumer trust and advance ESG commitments.

By mastering this balance, leaders can move beyond transactions to unlock more resilient, trusted, intelligent retail enterprises of tomorrow.

Endnotes

1. Boston Consulting Group, “鈥� October 24, 2024.
2. TradeVerifyd, “Supply Chain Statistics” September 6, 2025.
3. Deloitte, 鈥�Buying into Better: The Future of the Consumer Industry鈥� 2024.

The post Grow Without Boundaries: The Future of Retail appeared first on 麻豆原创 Australia & New Zealand News Center.

听At its flagship event , (NYSE: 麻豆原创), today highlighted the five most widely adopted AI use cases among its Australian customers. Based on analysis of all 麻豆原创 customers in Australia and New Zealand (ANZ) between May 2024 to May 2025, the most popular AI use cases in ANZ, these include:听

• Automated expense generation using receipt images听

• Automated invoice processing听听

• Expense verification and compliance checks听

• Real-time alerts for supply chain disruptions听

• Sales demand forecasting powered by predictive analytics听

鈥淢y conversations with CEOs are increasingly revealing how they are looking to embed AI into some of the most fundamental parts of their business,鈥� said Angela Colantuono, Managing Director, 麻豆原创 Australia. 鈥淭hese applications are helping Australian organisations make faster, smarter decisions, reduce risk and unlock new value. But to fully realise AI鈥檚 potential, we need to invest just as much in people as we do in technology.鈥�听

Dr Catriona Wallace, AI Ethics Expert and Founder, Responsible Metaverse Alliance, who keynoted at the event shared, 鈥淎I is the number one existential risk we face today. Yet only a small fraction of Australian organisations are equipped to use it responsibly. If we want AI to drive innovation, productivity and public trust, we must move beyond ambition to action. That means embedding responsible AI frameworks that are transparent, ethical and human-centred, and doing it now, before the gap between use and governance becomes too wide to close.鈥�

Customers and partners across Australia and New Zealand show AI momentum听

From education to manufacturing, 麻豆原创 partners and customers are also showcasing strong momentum in AI and cloud transformation.听

La Trobe University has become the first university in the ANZ region to go live with 麻豆原创 S/4HANA Cloud Public Edition leveraging the GROW with 麻豆原创 transformation journey.听 From the move, La Trobe has been able to modernise its core operations across Finance, Procurement, Logistics, Sales, R&D Engineering and Real Estate and lay the groundwork for future innovation, including AI-driven insights and automation.听

鈥淭his transformation is a major step forward in how we operate,鈥� said Shainal Kavar, Chief Information Officer, La Trobe University. 鈥淚t鈥檚 helping us simplify complexity, streamline processes, improve reporting and decision-making and free up our people to focus on higher-value work. Most importantly, it sets us up to embrace innovation and unlock the potential of AI in the years ahead.鈥�听

Lion, one of Australia and New Zealand鈥檚 leading brewers, is accelerating its cloud-first transformation with RISE with 麻豆原创 on AWS. By adopting a clean core, the 麻豆原创 principle of keeping core ERP system free from customisations, as well as 麻豆原创鈥檚 Business Technology Platform, Lion has improved order-to-cash cycles, scaled digital channels, and empowered teams with real-time insights. The company also partnered with 麻豆原创 to build 鈥楯oey鈥�, an AI-powered beer recommendation app, in under 10 days, demonstrating the speed and value of 麻豆原创鈥檚 generative AI tools.听

鈥淎I is helping us move faster, make smarter decisions, and deliver better customer experiences,鈥� said Ram Kalyanasundaram, Group Technology and Digital Transformation Director at Lion. 鈥淚t鈥檚 not just about automation, it鈥檚 about enabling our teams to focus on what matters and giving them the tools to innovate. 麻豆原创鈥檚 AI capabilities have been a game-changer in how we think, operate and grow.鈥�听

麻豆原创 Intrepid Women AI Tour 2026听

麻豆原创 is also proud to announce the return of the 麻豆原创 AI Intrepid Women Tour in January 2026. This four-day executive study program is designed to empower female leaders with the skills, confidence, and strategic insight to lead in the age of AI.听

Following the success of the 2025 tour, the 2026 program will bring together Australia鈥檚 most influential female technology executives to explore AI innovation across 麻豆原创鈥檚 global innovation hubs.听

鈥淟ess than 15% of senior AI executives are women today,鈥� said Colantuono. 鈥淟ast year鈥檚 program proved that when you bring female leaders together to build AI literacy and share experiences, the impact is extraordinary 鈥� not just for their businesses, but for the future of innovation in Australia.鈥�听

Visit the . Follow 麻豆原创 at .鈥赌�鈥�听

鈥�Media Contact:听

Rebecca English (+61) 438 520 181, rebec@sap.com, AEST
麻豆原创 麻豆原创 Room; press@sap.com听

About 麻豆原创鈥�

As鈥痑 global leader in enterprise applications and business AI, 麻豆原创 (NYSE:麻豆原创)鈥痵tands at the鈥痭exus鈥痮f business and technology. For over 50 years, organizations have trusted 麻豆原创鈥痶o bring out their best by uniting business-critical鈥痮perations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit鈥�.鈥�听

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This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of 麻豆原创鈥檚 2024 Annual Report on Form 20-F.鈥�

漏 2025 麻豆原创 SE. All rights reserved.鈥�

麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see for additional trademark information and notices.鈥�鈥�听

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In his new role, Moore will be responsible for leading and expanding 麻豆原创鈥檚 vibrant partner ecosystem across the APAC region. His remit includes driving partner recruitment, enablement, and co-innovation to deliver exceptional value to customers. He will focus on strengthening strategic alliances, fostering collaboration, and empowering partners to deliver transformative digital solutions leveraging 麻豆原创鈥檚 industry-leading technologies.

鈥淭he partner ecosystem is crucial to 麻豆原创鈥檚 success in Asia Pacific, especially as we experience rapid cloud adoption and increasing demand for specialized industry solutions,鈥� said Simon Davies, Regional President, 麻豆原创 APAC. 鈥淧eter brings a wealth of experience and a proven track record in building and managing successful partner programs. We are confident that his leadership will further elevate the value we deliver to customers through our partners and drive continued growth across the region.鈥�

Moore brings over twenty years of experience in the technology industry, with a deep understanding of the Asian market. Since joining 麻豆原创 twelve years ago, he has served in multiple leadership roles and is an active executive sponsor for many strategic 麻豆原创 customers and ecosystem partners.听 By prioritizing customer success, he has helped drive innovation and thought leadership in many industries across Asia Pacific, Japan and Europe.

鈥淚 am thrilled to take on this new role to lead the partner ecosystem in Asia Pacific,鈥� said Moore. 鈥淭he opportunity to work with such a dynamic and innovative partner network is incredibly exciting. I look forward to collaborating closely with our partners to help businesses across the region achieve their digital transformation goals and realize the full potential of 麻豆原创鈥檚 solutions.鈥�

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Governments in Australia have always taken pride in furthering a strong service culture. Whether it鈥檚 healthcare, social services, or public infrastructure, Australians expect seamless interactions with government agencies. However, as digital technologies rapidly evolve, the public sector must keep pace to meet rising expectations鈥攂oth at the front- and back-end.

For the Australian Public Service (APS), this digital transformation must be done within tight budgets, strict procurement processes, and government priorities. While citizens expect government services to match the convenience of banking or retail, IT projects face intense scrutiny to ensure value, security, and compliance.

The challenge is clear: How can agencies modernise digital services while staying within financial and policy constraints?

Doing more with less

The first method that many agencies have employed is to deliver new services from the cloud.

This alleviates the need for the upfront capital investments required when building on-premises solutions and shifts purchasing to a pay-as-you-go model that can deliver a greater lifetime value return.

The cloud model has an additional benefit since it provides agencies with immediate access to the latest technical enhancements from cloud providers.

This includes the many AI-based capabilities that are now a core offering of cloud-based services, delivering new capabilities to analyse data and automate processes. These developments improve decision-making and streamline service delivery, freeing workers from mundane tasks to focus on more rewarding activities.

Importantly, AI-based services are fast to deploy and can, in some instances (such as AI-assisted code development), accelerate service creation without raising costs.

AI is already delivering important new capabilities such as enhanced fraud detection, where AI quickly identifies patterns and anomalies in large data sets.

AI is also automating the onboarding of new staff, ensuring they enjoy a smooth arrival process and can quickly become productive contributors. We are also seeing agencies experiment with generative AI, which provides a conversational interface into complex systems in finance, procurement, Information and Communications Technology (ICT), HR, and other business units. AI can automate routine tasks in finance, procurement, and other processes, freeing employees to focus on higher-value activities using automated data entry, predictive analytics, and AI-driven bots for common tasks.

Fighting complexity for long-term benefits

The ability to generate value can be further enhanced through the adoption of agile development methodologies which emphasise shorter project development cycles to accelerate the time to outcome.

Breaking large digital transformation goals into modular parts means they can be delivered incrementally, reducing the risk in their delivery.

This combination of the cloud, AI, and agile methodologies is proving critical for helping government agencies around the world meet mandates to do more with less, by enabling them to implement cost-effective, modular projects in preference to traditional large-scale system replacements.

But there is another way that public sector agencies are solving the challenge of improving services without raising costs; by taking a standardised approach to service design. This is often described as taking a 鈥榗lean core鈥� approach to service design using a foundation of standardised best practice processes, with agency-specific customisations moved out to the edge.

This approach is not only faster to implement, but ensures upgrades and extensions are easier to implement as future designers do not need to untangle the customisations of the past.

Keeping the way clear for future optimisation is more important now than ever thanks to the rapid advances in process design and delivery that are being enabled by advances in AI.

A more efficient future state

When these new capabilities and developments come together, they unlock incredible potential for agencies to quickly modernise services while reducing costs and risk, and even smaller agencies can gain rapid returns on investment.

Furthermore, by creating development programs that focus on standardisation and iterative processes, agencies gain the potential to share learnings that can further accelerate outcomes and come together in collaborative projects that reduce process duplication. They prioritise those activities that will have the most impact 鈥� a critical factor in periods of constrained spending 鈥� as returns are delivered much faster than with traditional methods.

Reducing customisations and implementing shorter-term development cycles creates more opportunities to share insights and avoid duplication. When done correctly, automation not only ensures that data readily moves across an agency鈥檚 environments but also relieves staff from performing time-consuming activities. This is especially critical for larger departments, where many requirements might be duplicated across smaller agencies.

While each of these new developments holds significant potential for accelerating outcomes and reducing costs, agencies still need to create compelling business cases to support them.

Therefore, it is critical that government planners and architects embrace these concepts as quickly as possible and weave them into the fabric of the business case.

Over time, this focus on iterative development and rapid returns on investment can lead to the creation of dynamic business cases where services development programs match evolving goals and with increased likelihood of successful delivery.

Modernisation as protection

While the benefits of modernisation to citizens and agencies alike are compelling, there is an additional benefit that can be gained, which in some instances may be the most critical of all.

Agencies today face an unprecedented level of cyber threats, which are delivered using attack methods that were barely conceived of when many of their current systems were implemented.

Despite cyber teams’ best efforts, rapid evolution in the threat landscape has created a scenario where constant patching and monitoring is needed to ensure that aging systems are protected from modern attacks, creating a costly, high-risk security scenario.

Modernisation can not only ensure services are elevated to the best standards, but also makes them easier to defend from attack through the adoption of automated patch management, which is a core aspect of cloud offerings.

Modernisation can also ensure that new services comply with regulatory requirements 鈥� a factor that can be further enhanced using Sovereign Cloud environments that are specifically tailored to local regulations and can be readily updated as those requirements are adjusted.

All these developments allow agency leaders to meet their obligation to continuously improve citizen services within an environment of budget constraint.

And by delivering smaller projects that provide a rapid return on investment, they not only reduce ongoing expenditure in the long term, but also reduce the risk and cost to ensure that services are secure in the short term.

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This year鈥檚 awards include three new categories – Time to Go-Live, Indirect Cloud Bookings and Partner Maturity Index. These categories focus on cases where partners: can demonstrate they have helped customers to achieve faster time to value following transformations; drive exceptional cloud adoption and deliver measurable value to customers; and where partners can demonstrate how they have contributed significantly to a customer鈥檚 success, respectively.听 Other categories include Industry Disruptor; Excellence in Demand Generation; RISE with 麻豆原创 and GROW with 麻豆原创.

Ashley McGibbon, Chief Partner Officer, 麻豆原创 Australia and New Zealand, said, 鈥淲e鈥檙e thrilled to recognise the fantastic achievements of our partner community over the past year. This year鈥檚 award winners recognise the partners that are playing a crucial role in driving value for our customers across their entire lifecycle, especially at a time when AI innovation continues to transform the way businesses run. The submissions received demonstrate the high level of creativity and collaboration taking place across ANZ.鈥�

The winning entries spanned a diverse range – from accelerating cloud adoption to driving significant deal volume and pipeline growth. 听They also showcased contributions toward building a greener, cleaner, and more equitable future and delivering high-impact solutions.

The complete list of winners for the 麻豆原创 Australia and New Zealand Partner Excellence Awards in 2025, along with the categories, are:

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With 麻豆原创 market units operating in Australia and New Zealand (ANZ), Greater China, India, Japan, Korea, and Southeast Asia, Davies will be responsible for overseeing more than 31,000 employees across 78 offices. Across the APAC region, 麻豆原创 services leading customers including听NEC Corporation,听Coles Group,听Wipro,听Fujitsu Limited,听Shiseido,听Hyundai Motor Company,听Kia Corporation, Himalaya, Cochlear, and Japan Airlines.

Prior to this appointment, Davies has spent听25 years building, selling, and implementing IT solutions in Asia Pacific, working with some of the world’s leading software companies, including Microsoft, Salesforce, and Oracle. Most recently, he was Senior Vice President and General Manager of Asia Pacific and Japan at Splunk, a position he held for over three years. Davies also serves on the board of several pre-IPO technology companies, and is a member of the Australian Institute of Company Directors (MAICD).

Manos Raptopoulos, Chief Revenue Officer for APAC, EMEA, and MEE, said 鈥淥ur next chapter is being fuelled by accelerated cloud and AI innovation, underpinned by our purpose, our people, and our partnerships. Simon combines experience in Asia鈥檚 fast-growth, innovation-hungry markets with proven expertise in building high-performance, diverse, and inclusive teams. I鈥檓 confident that, under Simon, 麻豆原创 APAC will build on the tremendous momentum established during Paul鈥檚 leadership and continue to be a catalyst for innovation and supporting customer success.鈥�

Simon Davies said 鈥淚鈥檓 very excited for this new chapter to begin. Across Asia Pacific and Japan, we see forward-thinking businesses accelerating strategic transformation supported by 麻豆原创. Establishing a solid foundation in the cloud and leveraging business data is the gateway to exploring new avenues of growth in areas like artificial intelligence, data analytics, and sustainability.鈥�

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Based in Sydney, this boutique consulting firm started 11 years ago with a focus on customer experience solutions within the 麻豆原创 technology stack. Now, with a team of 70 and an expanded range of services, they remain committed to their founding principles.

According to Sara Ebadi, Customer Success Director at FAIR, the business thrives on a simple idea: happy employees make happy customers and happy customers keep coming back.

Sara Ebadi, Customer Success Director

Establishing Values

“Our uniqueness lies in delivering consulting services in a trusted and ethical way, and that’s been our ethos for 11 years,” Sara highlights. “It’s all about bringing trust back into consulting and doing the right thing.”

This commitment stems from the experiences of FAIR鈥檚 Founder, Mehrab Ebadi, who saw a disconnect between consultants and customers on critical challenges related to their staff and customers.

“These issues have always been close to my heart, even before solutions and technology come into play,” says Mehrab. “That includes having the courage to say ‘no’ to customers and genuinely help them on their journey. FAIR isn’t just a name; it’s a reflection of our beliefs.”

“It’s our way of being and operating,” Sara adds. “We are driven by honesty, integrity, transparency and loyalty. These values guide how we go to market, treat our employees, interact with partners and give back to the community.”

One of the company鈥檚 top priorities is keeping FAIR鈥檚 unique culture alive as it grows. They hire based on values and attitude first, passion second and skills third. New hires are paired with a ‘buddy’ who embodies FAIR鈥檚 culture.

Mehrab Ebadi,听Founder

Driving Value for Customers

FAIR鈥檚 culture translates into many customer benefits, including a commitment to building their internal capabilities.

“It’s about enabling the customer,” Sara explains. “Sometimes that means sacrificing revenue by having fewer people on-site and using the customer鈥檚 internal staff instead. This approach shows them that we prioritise their best interests.”

FAIR also takes a unique approach to Application Management Support (AMS). Instead of merely responding to issues, they work with their customers to understand and address root causes, helping them to prevent future problems.

“We educate customers on doing things the right way, allowing them to use their budget for more innovation,” Mehrab points out. “They can spend their money on things that generate more value.”

Proving Value

FAIR鈥檚 long-standing relationship with their very first customer, Officeworks, demonstrates the strength of their model.

“Officeworks trusts us, and they know they are getting value,” says Mehrab. “Despite having four different CIOs over the past 11 years, they continue to return to us.”

While this model helps retain customers, translating these success stories to new prospects can be challenging. To address this, FAIR has developed a capability to quickly assemble proofs-of-concept based on client specifications to demonstrate their value.

FAIR also follows this rapid and nimble approach when it comes to implementation, such as when the team created a new app for the Department of Education to manage Working with Children checks from a paper-based manual process to an integrated online journey, in just two weeks using 麻豆原创’s Business Technology Platform (BTP).

“Other partners would have taken months to create a proof of concept,” Mehrab explains. “This showcases the agility of a small organisation with the skills to demonstrate value quickly.”

A Continuing Journey

Since its beginnings, FAIR has maintained a strong association with 麻豆原创, continually expanding skills across the 麻豆原创 product suite, including introducing greater AI capabilities.

“I grew up in the 麻豆原创 landscape,” Mehrab highlights. “I started as an intern with a consulting company implementing 麻豆原创 solutions in Sweden. I was fascinated by how systems drive business efficiencies. This inspired me to offer internship programs at FAIR and invest in the local Australian youth to give them the same chance I once was given. 麻豆原创’s vision and commitment to continuous improvement keep me in the 麻豆原创 landscape.”

FAIR Consulting Group is dedicated to doing things differently – with integrity and a focus on building lasting relationships. They have the skills, values and drive to continue impacting their team and customers positively by putting the trust back in consulting.

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