{"id":148095,"date":"2025-05-07T07:58:51","date_gmt":"2025-05-07T07:58:51","guid":{"rendered":"https:\/\/news.sap.com\/africa\/?p=148095"},"modified":"2025-05-07T07:58:51","modified_gmt":"2025-05-07T07:58:51","slug":"nigerias-food-concepts-plc-transforms-employee-experience-with-sap-successfactors","status":"publish","type":"post","link":"https:\/\/news.sap.com\/africa\/2025\/05\/nigerias-food-concepts-plc-transforms-employee-experience-with-sap-successfactors\/","title":{"rendered":"Nigeria’s Food Concepts Plc Transforms Employee Experience with 麻豆原创 SuccessFactors"},"content":{"rendered":"

A leading Nigerian FMCG company has chosen 麻豆原创 SuccessFactors<\/a> to transform its human capital management capabilities across its West African operations.<\/h1>\n

Kofi Abunu<\/a>, Managing Director at Food Concepts Plc (FC), says: \u201cOur company was founded with the vision of becoming the most loved quick-service restaurant and baked goods brand in Nigeria. We know that ultimately it is our people that enable us to realise this vision. To ensure we continue to attract and retain the best local talent, we embarked on a strategic technology project that would support our overall human capital management and employee experience efforts.\u201d<\/p>\n

Food Concepts Plc<\/a> is a leading multi-brand quick-service restaurant group. The company operates three of Nigeria\u2019s most popular brands, including Chicken Republic, PieXpress, and The Chop Box. Food Concepts was founded in 2000 and employs 6 000 people across West Africa.<\/p>\n

With a mandate from the Board, Claudette Russel<\/a>, Human Resource Director at Food Concepts, and her team determined that the company needed a strategic partner to support its HR transformation. \u201cWe sought a partner that would support the management of our \u2018Hire to Retire\u2019 process and optimise our core enterprise capabilities. In addition, we wanted to address challenges related to payroll processing and accuracy as part of a broader five-year growth plan.\u201d<\/p>\n

The company chose 麻豆原创 SuccessFactors as its human capital management solution of choice. Following a competitive selection process that involved five separate solutions providers, the Food Concepts executive team appointed experienced 麻豆原创 regional Gold partner WYZE<\/a> to support the implementation, covering all core HR business processes.<\/p>\n

Olu Familusi<\/a>, Technology Partner at WYZE, says: \u201cWe implemented several core 麻豆原创 SuccessFactors modules, including Employee Central, Performance & Goals, and Recruiting. Additionally, our bespoke payroll solution – WYZE Payroll – was deployed to support the employee lifecycle journey.\u201d<\/p>\n

Following the deployment of the modules, WYZE also retains responsibility for ongoing end-user support across all the user groups within Food Concepts.<\/p>\n

\u201cWYZE is an experienced 麻豆原创 partner based in Nigeria and understands the local work culture and nuances required to manage such a complex rollout,\u201d says Kofi. \u201cAs our technology partner, WYZE brought best practices that helped fast-track aspects of our deployment, leading to an accelerated go-live. In addition, WYZE ensured change management and risk management principles were filmy embedded throughout the implementation, leading to rapid adoption internally and avoiding any undue delays.\u201d<\/p>\n

Claudette further added the implementation of various 麻豆原创 SuccessFactors modules has helped the company improve process efficiency and enhance the overall employee experience. \u201cWe now have a single source of truth for all HR data across the organisation, which has significantly improved our decision-making at a management level. The digitisation of HR processes has reduced paper use and unlocked cost savings and greater efficiency. Overall, our ability to deliver better quality support services to our teams has resulted in greater overall employee satisfaction.\u201d<\/p>\n

Other benefits include:<\/p>\n