{"id":140441,"date":"2020-03-24T11:12:13","date_gmt":"2020-03-24T11:12:13","guid":{"rendered":"https:\/\/news.sap.com\/africa\/?p=140441"},"modified":"2023-09-27T19:49:46","modified_gmt":"2023-09-27T19:49:46","slug":"employee-experience-management-is-the-next-competitive-frontier","status":"publish","type":"post","link":"https:\/\/news.sap.com\/africa\/2020\/03\/employee-experience-management-is-the-next-competitive-frontier\/","title":{"rendered":"Employee Experience Management is the Next Competitive Frontier"},"content":{"rendered":"<h2>Employee experiences are made up of moments that matter from the first interaction as a candidate until the time they exit or retire.<\/h2>\n<p>&#8220;You can\u2019t deliver great customer experiences without focusing on your people and delivering great employee experiences. Employees come first.&#8221; &#8211; Lisa Rowan, IDC Research Vice President, HR, Talent, and Learning Strategies<\/p>\n<p>Download the IDC Analyst Connection Q&amp;A brief, <a href=\"https:\/\/www.sap.com\/africa\/cmp\/dg\/employee-experience-management-frontier\/index.html\">Employee Experience Management Is the New Frontier<\/a>, today to learn how:<\/p>\n<ul>\n<li>Effective management of employee experience involves continually capturing employee feedback.<\/li>\n<li>Moments that matter are now critical touch points that define the employee experience.<\/li>\n<li>The employee experience is intertwined with the customer experience, where satisfied employees leads to happy customers.<\/li>\n<li>The combination of experience data (X-data) with operational data (O-data) can help companies understand the why behind what\u2019s happening<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Employee experiences are made up of moments that matter from the first interaction as a candidate until the time they exit or retire. &#8220;You can\u2019t&#8230;<\/p>\n","protected":false},"author":29,"featured_media":140442,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5598750],"tags":[5595798,5592749,5592742,5598765],"series":[],"sapn-display":[45149,5598743,5598741,279685],"sapn-type":[4448],"class_list":["post-140441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hcm","tag-employee-experience","tag-employee-experience-management","tag-experience-management","tag-sap-successfactors","sapn-display-homepage-hero","sapn-display-news-hero","sapn-display-news-spotlight","sapn-display-hero","sapn-type-newsbyte"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - 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