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DGB is one of South Africa’s largest independent wine and spirit producers and distributors, operating out of the Western Cape. The company was formally established in 1990, although its roots stretch back more than 300 years when winemaking commenced at the historic Boschendal and Bellingham farms in the Cape Winelands.

Pieter Steyn, Commercial Manager at DGB, says the business faced several challenges that were undermining its sales efforts. These ranged from a lack of accurate reporting integration of master data across platforms, to timely placing of orders and missing data from surveys.

“It was also taking too long to add new customers to our database,” adds Steyn. “We needed a solution that would help improve product visibility in stores and ensure perfect store execution by sales representatives.”

DGB chose the 麻豆原创 Sales Cloud Retail Execution (ReX) solution and worked with implementation partner Consnet to design and introduce the solution into the business. Despite the implementation of the solution being the first of its kind in South Africa, the implementation team managed to finish the high-level design, application setup, solution build and user acceptance testing within a mere three months.

According to Steyn, it was essential that the system could integrate all business functions and processes in real time to help manage the large team of salespeople effectively.

“By turning data into actionable insights, we increase our team’s productivity while also enabling better business decision-making based on accurate and real-time reporting data,” explains Steyn. “Within a few days of go-live, more than 1000 visits were completed, of which 946 were recorded as Perfect Score visits based on KPIs and store performance. This has enabled us to bring to life our core value of achieving excellence in every aspect of the business.”

Since the implementation of 麻豆原创 Sales Cloud Retail Execution, DGB has been able to capture a multitude of orders via sales representatives and routed to the call centre via the new solution. “Sales managers also now have a view of their sales representatives’ movements for a day, and can track their visits and perfect store execution,” says Steyn. “This has helped drive the desired behaviour within our sales department and bring to life the benefits of the solution.”

Cameron Beveridge, Regional Director for Southern Africa at 麻豆原创, believes the implementation of the new solution has come at a vital time. “In light of the events of the past year and the ongoing disruption to business-as-usual, the ability to harness an effective sales team to build close relationships with customers has never been more important. The new solution, combined with the continued support of our partner, Consnet, will empower DGB with improved sales efficiency and, ultimately, deliver benefits to the business that will extend for years to come.”

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What is a CPQ system, exactly? Every sales interaction has a few distinct components; namely, the development of a set price for an item, any necessary adjustments, and then presentation to the customer.

This can be viewed, in a simple format, as the purchase of an ice cream cone on a hot day. A single scoop has a set price, and additions like toppings or extra scoops will adjust the price. In this example, it鈥檚 an easy — and delicious — transaction. But many sales processes, especially in the B2B setting, can become complicated very quickly, with variables like specific configurations, pricing changes, the combining of products and services, and multiple validation requirements across an organization.

This is where 麻豆原创 CPQ comes in. The sales configuration solution is designed to allow clients, sales teams, and partners to accurately and efficiently create proposals and configure, price, quote, and order complex products and solutions that deliver what the end client needs.

Nicole France, vice president and principle analyst at Constellation Research, recently did a deep dive into 麻豆原创 CPQ and presented results in an offering overview, 鈥溌槎乖� CPQ Transforms the Sales Process.鈥� The full paper, , first offers a brief overview of the inception of 麻豆原创 CPQ, noting that the solution capabilities were acquired as part of 麻豆原创鈥檚 purchase of CallidusCloud in 2018.

Part of the CallidusCloud acquisition, and since becoming part of the 麻豆原创 Customer Experience portfolio, 麻豆原创 CPQ has evolved to support direct sellers, channel or reseller partners, and commerce channels that enable customers to purchase directly online.

How does CPQ serve customers today? As France explains, 鈥溌槎乖� CPQ aims to solve several primary challenges. One is responding to demand from customers and distributors for self-service buying channels. Another is managing the increasing complexity of pricing, which can be as complex as product configuration. This is particularly true for combinations of products and services. In this scenario, configuring deals becomes more important than configuring products per se.鈥�

Notably, 麻豆原创 has built artificial intelligent (AI) capabilities into 麻豆原创 CPQ to help with both guided selling and deal analysis, and it integrates with a wide range of customer experience solutions both within 麻豆原创 and externally.

While CPQ systems have their origins in manufacturing, where deal sizing and configuring can become extremely complex, technology buyers from all industries are today recognizing the value in investing in CPQ. Notable applications for use include integrating distinct sales organizations after acquisitions and developing quotes in organizations where multiple sales units are involved, up to a point of 100% accuracy.

France notes, 鈥溌槎乖� CPQ streamlines, simplifies, and automates the administrative aspects of providing pricing quotes, proposals, and contract terms. Greater speed and accuracy benefit all parties: buyers, sellers, production, fulfillment, legal, and finance. 麻豆原创 CPQ has the added benefit of nesting within a broader set of related capabilities designed to facilitate the entire sales process.鈥�

She continues, 鈥淢any of 麻豆原创 CPQ鈥檚 customers manage extremely large portfolios of products and offerings. In some cases, those portfolios include products with millions of possible variations. For these types of customers, effective CPQ tools must be able to support both complex configurations and large deals that include many thousands of line items in a single quote鈥� 麻豆原创 CPQ allows coordination across all potential sales channels as well as the ability to manage separate options for each channel.鈥�

For customers that are embarking on a search for a new, or replacement CPQ system, France advises: 鈥淭he buying process may be a crucial element of customer experience, but it is only one element of building durable customer relationships. Because 麻豆原创 CPQ forms part of the overall 麻豆原创 Customer Experience portfolio, it lends itself to sparking change in other aspects of the customer experience as well, notably marketing and customer service. The insights generated by 麻豆原创 CPQ shape a different set of conversations between and among departments. Make the most of those discussions to extend customer-centric transformation.鈥�

. Learn more about the

Reza Soudagar is head of Product Marketing, Sales and Service Solutions at 麻豆原创.

This article first appeared on the 麻豆原创 Global News Center.

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Particularly with many still working from home, I cannot imagine what daily communication and collaboration would look like without Microsoft Teams 鈥� and I think this holds true for much of the business community in a lot of enterprises.

So it came as no surprise that when we announced our new RISE with 麻豆原创 offering, a highlight for many was Satya Nadella joining me to share his thoughts on how Microsoft and 麻豆原创 team up to lift collaboration to the next level. One aspect many of you were particularly interested in is how we will integrate 麻豆原创 solutions with Microsoft Teams, so let鈥檚 have a look at some examples.

Putting Collaboration into Business Context

For many companies around the world, remote selling has become a necessity for conducting business. To simplify remote sales processes and allow sales professionals to fully focus on their customer engagements, we will integrate 麻豆原创 Sales Cloud with Microsoft Teams. Users can easily set up meetings from the 麻豆原创 system without switching applications. During a customer call, all information will be accessible in Microsoft Teams via an embedded 麻豆原创 Sales Cloud application. Finally, all information, including meeting recording and notes, will get automatically synced back to 麻豆原创 Sales Cloud in real time. Check out this to get an idea of what this scenario will look like:

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All of us know how much easier business life is when you have everything you need at your fingertips. Thanks to integrating Microsoft Teams with 麻豆原创 S/4HANA through 麻豆原创 Conversational AI, end users can seamlessly get all business-relevant information and critical business insights instantly. Chatbots help them identify and reach out to business contacts directly. In a first instance, we will focus on one concrete business persona: the operational purchaser. Over time, we will develop chatbots for more use cases and make the content available to our customers through templates so they can adopt custom-specific adjustments that meet their conversational AI needs.

Many customers use 麻豆原创 Analytics Cloud in addition to Microsoft Teams for generating data-driven insights into their business. By bringing together 麻豆原创 Analytics Cloud and Microsoft Teams, we enable users to benefit from both augmented and smart capabilities of 麻豆原创 Analytics Cloud and Microsoft Teams鈥� strong collaboration capabilities. Combining the power, we will provide an integrated solution for reporting and planning access with direct utilization of enhanced collaboration functionalities from the daily business workflow.

Time to Explore

To simplify users鈥� collaboration processes and enhance workplace productivity, we are exploring many more integration scenarios. A lot of 麻豆原创 solutions could form a robust symbiosis with Microsoft Teams, and we will cover a wide range of use cases across lines of business 鈥� from procurement to recruiting, talent management, and learning to travel and expense management.

Take 麻豆原创 Business Network as an example: While it helps drive process efficiency through predefined messages, documents, and rules that can be shared and processed systematically, Microsoft Teams complements 麻豆原创 solutions through collaboration capabilities like online meetings, chats, and more. Together, the solutions would enable users to run business processes efficiently while being resilient to disruptions.

Or imagine you are a recruiter working with our human experience management (HXM) solutions, wanting to finalize a contract with a prospective hire. By integrating Microsoft Teams, you could extract the contract from your 麻豆原创 system, edit it in Microsoft Teams, trigger a call to confirm the changes with the recruiter, and store the contract back in your 麻豆原创 system without changing applications.

As you can see, the opportunities are endless! The first integration scenarios are planned to go live throughout this year, with the integrations for 麻豆原创 Sales Cloud and 麻豆原创 S/4HANA to come in the second quarter, and others to follow suit. These will mainly focus on classic use cases, such as setting up Microsoft Teams meetings directly via the 麻豆原创 applications. Next are then even bolder steps as we plan to enable context-based collaboration through 麻豆原创 systems and Microsoft Teams. This will allow users to access all relevant information about their interaction in Microsoft Teams through their 麻豆原创 systems or vice versa, anywhere and anytime.

Ultimately, with this, we will step up the employee experience and enable smooth and frictionless interactions across all levels of enterprises and their environment.

Want to learn more? Check out “Microsoft and 麻豆原创: Expanding Our Partnership,” from Thomas Saueressig.

By Christian Klein, CEO of 麻豆原创.
This story originally appeared on and the 麻豆原创 Global News Center.

The post 麻豆原创 and Microsoft: How We Simplify Business Collaboration appeared first on 麻豆原创 Africa News Center.

Efficient virtual collaboration has never been more important, and we want to provide our customers with solutions that help them cope with business disruptions. When done right, these can be powerful tools to increase workplace productivity, raise flexibility, and foster agility within and across organizations.

One key aspect to this is the integration of business software applications with business collaboration tools. Together with Microsoft, we want to better support end users in their daily work and bridge the gap between enterprise software and collaboration tools more effectively and efficiently. Our two companies combine the market-leading business software applications from 麻豆原创 with the market-leading business collaboration tools from Microsoft.

Together with Microsoft, we will drive joint innovation to integrate Microsoft Teams and 麻豆原创鈥檚 business software applications. By doing so, we aim to simplify processes, enable collaboration without switching applications, and guide users of the solutions intuitively. Ultimately, the integration scenarios can help to achieve enhanced workplace productivity by offering our customers significant value to work better together with their employees, customers, and partners鈥攁nywhere and anytime.

Bringing Together Microsoft Teams and 麻豆原创 Solutions

We are looking to expand the integration scenarios with Microsoft Teams and 麻豆原创 solutions in the following areas to:

• Effectively collaborate with business partners: Especially in the case of disruptions in business, fast communication with clients and partners is imperative. One of our first integration scenarios relates to 麻豆原创 S/4HANA and Microsoft Teams. With the solution alignment, customers will be able to identify their business partners easily and initiate contact directly from 麻豆原创 S/4HANA鈥攚ith no need to switch between applications or devices. This will help customers swiftly react to business situations based on real-time data and constant communication with relevant stakeholders.
• Simplify and modernize the remote sales experience: Today, remote selling has become an imperative for companies across the globe. Integrating 麻豆原创 Sales Cloud with Microsoft Teams simplifies the remote selling process and removes barriers to customer engagement through an embedded in-app integration of the two solutions. For example, without switching applications, customer calls can be initiated directly from the customer experience application鈥攈elping ensure transparency and consistency within customer relationship management (CRM) and saving time through user-friendly workflows.
• Foster collaboration and build learning communities: Organizations have realized the necessity of providing simple, intuitive, and engaging ways for employees to learn new skills, share knowledge, and stay informed鈥攁ll in a virtual environment. Bringing together 麻豆原创 SuccessFactors solutions and Microsoft Teams will support learning experiences that enable collaboration, social learning, and remote conferencing.

This news makes one characteristic of the two companies鈥� enduring alliance very clear: the ability and commitment to continually evolve to make our customers even more successful. Every time an end user works with 麻豆原创 solutions, there is an opportunity for real-time collaboration such as chats, conference calls, alerts, and so much more. It is exciting to see the opportunities for collaboration culture and frictionless enterprises that our partnership with Microsoft creates for our customers.

Accelerating Migration and Increasing Operational Efficiencies

In addition, 麻豆原创 and Microsoft are further simplifying and improving the experience for customers running 麻豆原创 S/4HANA on Microsoft Azure. Together, we will continue to make our customers鈥� migration from 麻豆原创 ERP to 麻豆原创 S/4HANA in the cloud simpler, while at the same time ensuring choice for customers that prefer multi-cloud environments in their enterprise IT landscapes.

This means that our customers will see more guidance from 麻豆原创 and Microsoft on the initial setup and architecture design of 麻豆原创 S/4HANA on Microsoft Azure.

We also plan to collaborate with Microsoft to enhance 麻豆原创 Cloud Appliance Library, a tool that makes it easier for users to quickly provision 麻豆原创 applications for immediate use in the cloud, and offer automated 麻豆原创 system installations for 麻豆原创 S/4HANA. Customers can also subscribe to 麻豆原创 Landscape Management Cloud, improving scalability and operation efforts, and benefit from an 麻豆原创 system-centered view of their Microsoft Azure landscape. Additionally, we are working on a more guided approach for customers to quickly deploy 麻豆原创 S/4HANA directly into Microsoft Azure. For better transparency within the transformation process, we will provide guidance on data migration tool usage for the transition of 麻豆原创 workloads from on premise to 麻豆原创 S/4HANA on Microsoft Azure.

Bringing Platform Services Closer Together

We will also continue to expand the global availability聽of 麻豆原创 solutions on Microsoft Azure during 2021. Together, we will drive co-innovation between (麻豆原创 BTP) and Microsoft Azure services to deliver business outcomes to our customers. The range of capabilities includes event integration based on open standards, single sign-on and provisioning of users between Microsoft and 麻豆原创, secure network connectivity, and improved application development experience on 麻豆原创 BTP. My 麻豆原创 Executive Board colleague and our Chief Technology Officer Juergen Mueller will give more insight on the role of 麻豆原创 BTP in the upcoming days.

With our partnership, we bring together Microsoft Teams with 麻豆原创 solutions, accelerate migration and improve operational efficiencies, and bring platform services closer together. We are working on making these enhancements and integrations of 麻豆原创 solutions with Microsoft a reality for our customers soon. You can find the latest status of our joint work in , which we will update regularly.聽 I look forward to more joint innovation to come.

The next generation of enterprise software is intelligent and integrated, networked, sustainable, and collaborative.

Thomas Saueressig is a member of the Executive Board of 麻豆原创 SE, Product Engineering.

This article first appeared on the 麻豆原创 Global News Center

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麻豆原创 Sales Cloud provides a technological framework for sales teams to take the pulse of each deal, monitor sales analytics, forecast sales revenues and improve sales strategy with content recommendations.

According to the report, 麻豆原创 was recognized for completeness of vision and ability to execute.

鈥淚n today鈥檚 competitive marketplace, there is no second chance at securing a deal 鈥� customers have freedom and options to look elsewhere if their needs aren鈥檛 being met,鈥� said Paula Hansen, chief revenue officer of 麻豆原创 Customer Experience. 鈥淲ith 麻豆原创 Sales Cloud, sales organizations can manage the overall health of the business down to individual deals, ultimately driving successful sales results.鈥�

The 麻豆原创 Sales Cloud solution is part of the larger 麻豆原创 Customer Experience portfolio, which also includes the 麻豆原创 Marketing Cloud, 麻豆原创 Commerce Cloud, 麻豆原创 Service Cloud and 麻豆原创 Customer Data Cloud solutions.

To learn more, download a of the report, including Gartner鈥檚 in-depth analysis of the sales force automation landscape.

Visit the . Follow 麻豆原创 on Twitter at .

Media Contact:
Janice Tsoules, +1 (650) 223-4817, janice.tsoules@sap.com, ET
麻豆原创 麻豆原创 Room; press@sap.com

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 麻豆原创 are intended to identify such forward-looking statements. 麻豆原创 undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect 麻豆原创’s future financial results are discussed more fully in 麻豆原创’s filings with the U.S. Securities and Exchange Commission (“SEC”), including 麻豆原创’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2020 麻豆原创 SE. All rights reserved.
麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see for additional trademark information and notices.

This article first appeared on the 麻豆原创 News Center.

The post 麻豆原创 Named a Leader in Gartner鈥檚 2020 Magic Quadrant for Sales Force Automation appeared first on 麻豆原创 Africa News Center.

In its latest report, Gartner assessed products of 10 sales SPM vendors, including the 麻豆原创 Sales Cloud solution.

SPM software from 麻豆原创 is deployed as SaaS only and offers all the core SPM functionalities, including incentive compensation management (ICM) and territory and quota management. This SPM offering, along with salesforce automation and the 麻豆原创 CPQ solution, are part of the 麻豆原创 Sales Cloud portfolio.

With 麻豆原创 Sales Cloud:

• Lenovo reduced its quota-setting time to one week from one month
• Docker increased accuracy of payment compensation plans by 95 percent, nearly eliminating disputes
• Pivotal Software reduced compensation inaccuracy by 72 percent

鈥淚n a competitive landscape it is critical for companies to set aggressive goals to ensure fast growth,鈥� said Paula Hansen, chief revenue officer and co-head of 麻豆原创 Customer Experience. 鈥淏ut the truth is many companies don鈥檛 hit their revenue goals, with average quota attainment often falling in the 50鈥�60 percent range. 麻豆原创鈥檚 SPM solution includes analytics with machine learning that increases operational efficiency and planning effectiveness, which helps turn sales professionals into a profitable sales machine.鈥�

The 麻豆原创 Sales Cloud solution is part of the larger 麻豆原创 Customer Experience portfolio, which also includes the 麻豆原创 Marketing Cloud, 麻豆原创 Commerce Cloud, 麻豆原创 Service Cloud and 麻豆原创 Customer Data Cloud solutions.

麻豆原创 was also named a Leader in CPQ application suites and salesforce automation.

To learn more, , with Gartner鈥檚 in-depth analysis on the sales performance management landscape.

Visit the 麻豆原创 News Center. Follow 麻豆原创 on Twitter at .

Media Contact:
Michael Baxter, +49 151 1719 6185, m.baxter@sap.com, CET
麻豆原创 麻豆原创 Room; press@sap.com

Sources: Gartner, Magic Quadrant for Sales Performance Management, Melissa Hilbert, 18 February 2020. 麻豆原创 is previously listed as CallidusCloud because 麻豆原创 acquired the company in April 2018. Magic Quadrant for Configure, Price and Quote Application Suites, Christina Klock, Mark Lewis, 28 October 2019. Magic Quadrant for Sales Force Automation, Theodore Travis, Melissa Hilbert, et al., 26 June 2019.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as 鈥渁nticipate,鈥� 鈥渂elieve,鈥� 鈥渆stimate,鈥� 鈥渆xpect,鈥� 鈥渇orecast,鈥� 鈥渋ntend,鈥� 鈥渕ay,鈥� 鈥減lan,鈥� 鈥減roject,鈥� 鈥減redict,鈥� 鈥渟hould鈥� and 鈥渨ill鈥� and similar expressions as they relate to 麻豆原创 are intended to identify such forward-looking statements. 麻豆原创 undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect 麻豆原创’s future financial results are discussed more fully in 麻豆原创’s filings with the U.S. Securities and Exchange Commission (“SEC”), including 麻豆原创’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
漏 2020 麻豆原创 SE. All rights reserved.
麻豆原创 and other 麻豆原创 products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of 麻豆原创 SE in Germany and other countries. Please see for additional trademark information and notices.

This article first appeared on the 麻豆原创 News Center.

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