鈥淚n our vision, every organisation and industry will become a network of intelligent, sustainable enterprises,鈥� says Dr Oliver Gutzeit, vice-president: experience technology 麻豆原创 at 麻豆原创.

鈥淲hen we talk about business transformation, we talk about business agility, supply chain resilience, and sustainability outcomes.鈥�

Transforming the business is the first step in any journey, Dr Gutzeit explains.

This starts with defining the strategic priorities and the business capabilities that support them.

At 麻豆原创 this started with defining the corporate strategy, defining strategic themes, going through a review and decision-making processes, then moving to IT architecture 鈥� and finally delivery of systems that map to the corporate strategies.

Importantly, 麻豆原创 leveraged its capabilities as a steering instrument to establish a clear link between strategy and execution.

鈥淎t the end of the day, IT had to deliver to 麻豆原创 useful systems to deliver on the business strategy.

鈥淭his was a huge game-changer, enabling the business transformation through technology.鈥�

The technology part of the transformation started with translating the business strategy into enterprise architecture, future-proofing this with data management and democratisation of the data.

Scale was vital, and this was achieved with hyperautomation and AI. The end result is to enable a sustainable enterprise that makes sense for employees and customers.

When designing a new enterprise architecture a new business model is vital. At 麻豆原创, the traditional business models were run while the new ones were developed within the house of business architecture that encompasses both runways in tandem, on the same foundation with common configuration and master data.

This tandem operation continues as business processes are migrated, modernised and simplified.

麻豆原创 runs S/4 HANA on a private cloud while running some traditional enterprise systems on-premise.

鈥淭hat is why we dare to tell customers how to make the migration,鈥� says Dr Gutzeit. 鈥淏ecause we are doing it ourselves.鈥濃��

Once the architecture is in place, and there is a runway for enterprise transformation, 麻豆原创 moved to future-proofing the enterprise with data management.

鈥淲e are also affected by trends in the market,鈥� Dr Gutzeit says. These include data quality, multi-domain master data, data literacy, data automation, data marketplaces, and a requirement for a chief data officer.

麻豆原创 focuses on five strategic priorities: configurable material, one customer view, data governance, third-party centre of excellence, and cloud product master data.

麻豆原创 has defined data as a business capability within the company which is a strategic way of looking at data, Dr Gutzeit explains.

The end goal for data transformation is to democratise data which will increase productivity, accessibility, and agility.

麻豆原创鈥檚 data democratisation framework is based on the data foundation layer, enriched with the semantic layer, and the consumption layer which gives users insights, based on the user persona. These personas could be consumers, data analysers, report creator, data modeler or data scientist among others.

Hyperautomation and AI are vital for scaling the digital enterprise.

麻豆原创 focused on the priorities identified to execute its AI strategy, defined in accordance with the company AI global AI ethics policy.

The priorities were to scale high-quality AI and deliver big data use cases; and to prioritise best-in-class big data and AI platform. The company aims to become a global AI development partner and AI thought leader and focuses on people, agility and organisational development

The company needed to realise value, and it did this by highlighting use cases and successful deployments.

A good example of how 麻豆原创 embraced the digital enterprise was enhancing more than 50 live AI and ML use cases with new technology trends. The result was 105 new business processes that, developed by business users, increase innovation and outcomes.

鈥淓mployees can use these processes every day to increase their innovation and productivity,鈥� Dr Gutzeit says.

Sustainability is at the centre of 麻豆原创鈥檚 policies, and the digitalisation of processes has helped the company to be more sustainable, to improve people鈥檚 lives.

鈥淲e have such a multiplication impact at 麻豆原创 by doing things right,鈥� Dr Gutzeit says.

At the end of the day, the mandate of the transformation journey is to create a digital experience for employees and customers.

The ONE customer portal transforms the digital experience, offering a single point of entry and delivering intelligent and personalised services.

No big change in any enterprise can be accomplished without keeping the people front and centre of the project.

麻豆原创 realised it had to catalyse transformation through a culture of change. This involved cultivating an innovation mindset, changing thinking patterns, and leading by example; investing in skills development and enabling career growth; and creating a culture of life-long learning, Dr Gutzeit explains.

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Makhosi Magongo, Corporate Communications Manager at the Sincephetelo MVA Fund (The Fund), says: 鈥淥ur Organisation鈥檚 reliance on outdated manual processes was hampering our ability to provide much-needed support to claimants. We sought a solution that would speed up the claims process, improve visibility over end-to-end claims processes, and provide a single source of the truth for all claims in our system. Despite not having had an ERP in place before, the implementation team鈥檚 focus on change management and outstanding support of our partners helped ensure we could build new capabilities and establish a firm foundation for our organisation.鈥�

The Fund has a mandate to provide compensation for certain loss or damage caused unlawfully by means of motor vehicles and to cooperate with stakeholders in preventing road accidents. The Fund was established by an Act of Parliament under the Motor Vehicle Accidents Act No. 13 of 1991 as the instrument by which the Government of Eswatini compensates road accidents victims who have suffered bodily injuries or loss of support following the death of breadwinners. The Sincephetelo MVA Fund employs more than 100 staff supporting the entire Eswatini public sector.

Cloud, best practices accelerate adoption

The Organisation had no formal ERP solution in place, instead relying on standard accounting software to support its claims processing and disbursements. 鈥淲e wanted an integrated ERP solution that could enhance our ability to deliver on our mandate and set out to develop an RFP to find a suitable solution and expert implementation partner to support our digital transformation initiative,鈥� says Magongo.

The Fund found the correct mix with experienced 麻豆原创 implementation partner Zimele Technologies. While The Fund initially wanted an on-premises solution, they took the bold step of embracing private cloud as this would better serve their business in the long term.

鈥淲e worked with the customer鈥檚 IT team to implement 麻豆原创 S/4HANA Private Cloud and used RISE with 麻豆原创 for a rapid implementation of several components, including finance, sourcing and procurement materials management, customer engagement and some Fiori reporting,鈥� says Nomvuyo Mnyaka, Delivery Head Executive at Zimele Technologies. 鈥淭o support the business鈥� core focus of claims management and cash disbursements, we implemented 麻豆原创 Fioneer products and integrated these to the core ERP platform.鈥�

The entire implementation will be completed on a very tight timeline, which depends on strong internal support and an aversion to costly and lengthy customisation. 鈥淐ustomer workshops and fit gap analyses were conducted in November, and the cloud environment was provisioned and set up end-December,鈥� says Mnyaka. 鈥淭he build and implementation from there was completed in under four months, with the final solution going live in mid-April, and currently testing and addressing any glitches before transition to support.鈥�

To avoid delays, the implementation team settled on standard processes and reporting capabilities, leveraging 麻豆原创鈥檚 extensive best-practice modules.

Executive support enables successful change

Another major factor contributing to the quick implementation was the extensive support the project enjoyed throughout the organisation. A change management team was appointed, and the project was supported from the executive level, with聽the Chief Operations Officer as the main project sponsor.

As a government entity, the Sincephetelo MVA Fund is subject to comply with a range of government regulations. Magongo says the new system had to include powerful records management capabilities. 鈥淐laims can last for as long as a claimant is alive, so documents relating to each claim have to be stored indefinitely. Our new solution provides us with the records management functionality we need, allowing us to have a clear audit trail to all claims and ensuring information can be tracked, stored, and filed with 100% accuracy.鈥�

Improved records management was especially important due to The Fund still supporting historic claims, hampering its ability to meet new claims as per its mandate. 鈥淭his deployment has allowed us to clear our backlog and spend funds more wisely, ensuring that we can deliver on our mandate. Our new reporting capabilities also give our management team real-time insights for decision-making, reducing our reliance on manual processes and helping us to confidently improve our operations,鈥� says Magongo.

Cameron Beveridge, Regional Director for Southern Africa at 麻豆原创, lauds the Sincephetelo MVA Fund鈥檚 vision supported by strong executive support. 鈥淭his bold and ground-breaking project in the public sector is a showcase for how cloud, best-practices and expert guidance combine with outstanding change management support to deliver true digital transformation. Equipped with the power of 麻豆原创 S/4HANA Private Cloud and supported by expert partners, the Sincephetelo MVA Fund has built a strong foundation that will enable it to deliver on its crucial mandate.鈥�

The post Eswatini鈥檚 Sincephetelo Motor Vehicle Accident Fund Transforms Capabilities with 麻豆原创 S/4HANA Private Cloud appeared first on 麻豆原创 Africa News Center.