sap preferred success Archives - �鶹ԭ�� Africa News Center

Agile and Intelligent ERP Is a Myth No More with �鶹ԭ�� Preferred Success

Chris Lewis — Thu, 25 Feb 2021 05:40:29 +0000

An enterprise resource planning (ERP) system that possesses the agility and intelligence to move a business forward provides distinct characteristics, ranging from realizing emerging opportunities faster to mitigating risk in real time and predicting future needs accurately. For hundreds of �鶹ԭ�� customers, such a profound shift is best achieved with insight-driven, prescriptive, and personalized guidance.

Thinking about the technical and business challenges that executives face every day, two conclusions come to mind. First and foremost, ERP systems are fundamental platforms for digital transformation. And secondly, modernizing the technology to meet the demands of today’s fast-paced, ever-evolving market dynamics is a time-consuming, complex, and sustaining commitment.

When companies are prepared to move their legacy processes to our intelligent ERP, , a wide variety of challenges inevitably arise. All organizations may not share the same goals. Shifting from a fully flexible model to one rooted in standardization may lead to confusion about the ability to adapt and modify the technology as needed. Complex discussions on integration, extensibility, data migration and management, regulatory compliance, and the cloud provider’s role may fall to the wayside among some business leaders.

The offering enables our customers to productively overcome these challenges with targeted recommendations for optimizing and maximizing the value of their investment in �鶹ԭ�� S/4HANA Cloud. The offering helps customers fully adopt the cloud mindset necessary for deployment and rapidly plan ongoing adoption of capabilities that bring specific value to their line-of-business priorities and align with their overall business goals.

Trusted Guide to Agility and Intelligence

By aligning expectations for �鶹ԭ�� S/4HANA Cloud with desired business outcomes early in the life cycle, our customers can map their transition to the cloud and understand the importance of standardization with some adaptation of existing processes.

But this standardization should also be liberating. This foundational concept simplifies support for operational processes and focuses the implementation on the capabilities and functions that truly differentiate our customers from their competitors. The initial phase of �鶹ԭ�� Preferred Success allows our customers to fully understand how the modern ERP model fills existing gaps and continues to scale at the same pace that organizational change happens.

More importantly, our customers can further build out their digital strategy by considering new capabilities and tools available that they didn’t know existed. For example, live virtual events and expert-led sessions give insight into a range of intelligent technologies embedded in �鶹ԭ�� S/4HANA Cloud, including robotic process automation (RPA), machine learning, predictive analytics, and artificial intelligence (AI). This targeted content uncovers the connection between what �鶹ԭ�� S/4HANA Cloud provides and what can be achieved as their ultimate vision.

Although these experiences with �鶹ԭ�� Preferred Success are early in the overall implementation of �鶹ԭ�� S/4HANA Cloud, the information provided can be an eye-opener that impacts the entire digital transformation journey for years to come. Executives are better prepared to lead their workforce through every change along the path to go-live while knowing how to minimize costs and risk and focusing on value.

Unlike some offerings, �鶹ԭ�� Preferred Success stays engaged with �鶹ԭ�� customers throughout the life of their deployment of �鶹ԭ�� S/4HANA Cloud. Dedicated customer success managers help steer organizations through quarterly updates, determining which new capabilities are needed to further their digital strategy and address unique business needs. They recommend the capabilities that customers should consider enhancing or adopting and assist in the creation and completion of a minimally disruptive plan to implement relevant innovations. Adoption planning sessions are offered to dive into these new ideas, weigh their viability, and choose the best options to deliver a better technology or process experience.

Continuous Support for Scaled Digital Transformation

Many businesses are digitally transforming themselves with impressive speed. However, speed alone is not the key to a successful digital transformation. What’s needed is an agile and intelligent foundation that unlocks their true potential – whether navigating economic uncertainty, exploring new business models, ramping up toward a recovery, or paving the way to growth.

While change doesn’t come without risks, �鶹ԭ�� Preferred Success helps prepare �鶹ԭ�� customers to navigate them all – with the agility and intelligence of �鶹ԭ�� S/4HANA Cloud.

For more real-life insights on �鶹ԭ�� Preferred Success, read the rest of the series, “Heading to the Cloud with �鶹ԭ�� Preferred Success” and discover how your entire company can accelerate cloud adoption and business outcomes with insight-driven, prescriptive, and personalized guidance and support.

Chris Lewis is global director and product manager for �鶹ԭ�� Preferred Success, �鶹ԭ�� S/4HANA Cloud at �鶹ԭ��.

This article first appeared on the �鶹ԭ�� Global News Center.

The post Agile and Intelligent ERP Is a Myth No More with �鶹ԭ�� Preferred Success appeared first on �鶹ԭ�� Africa News Center.

�鶹ԭ�� Preferred Success Reveals the Cloud’s Influence on Customer Experience

Timothy Curcio — Wed, 20 Jan 2021 07:18:39 +0000

It’s no secret that “experience” is the new focus for many organizations – whether it is the experience of their customers or their own employees. Businesses now need to be conscious of experience more than ever.

Customers’ expectations evolve rapidly in today’s digital world, which only increases the pressure for businesses to meet them. So how do businesses provide a superior omnichannel experience for their customers now while remaining poised to adapt to the customer of the future? The answer is cloud. Investing in cloud solutions and technologies can help give businesses that competitive advantage they need.

As the margin of error for businesses slims and customers increasingly prefer digital channels for their shopping experience, businesses need to use this competitive advantage to connect with their customers on multiple levels. They need to demonstrate their value as a trusted supplier, relevant brand, and committed partner. Maintaining this reputation is no easy feat given the endless number of options customers have at their fingertips and how quickly a poor experience can send a customer running to a competitor.

To maintain the relationships with their customers, businesses need to understand them at a holistic level. They need to have deep insights into the behaviors and desired experiences of their customers to proactively create and engage opportunities and react quickly to challenges. For many �鶹ԭ�� customers, cloud technology connects those customer data points and sets the foundation for more intelligent data capture, processing, and analysis. Before the pandemic, were already planning to employ cloud-based technologies for 61% to 100% of their digital commerce solutions. And now, B2C businesses are following the same path to engage customers with restrictive in-person policies.

Taking the Customer Experience to the Cloud – with Confidence

When moving from an on-premise environment to a cloud landscape, most organizations quickly realize that the experience is unlike anything they’ve seen before. Challenges exist for both the business and IT teams. Organizations must adapt to a mindset of standardization over customization, more frequent releases containing new innovations designed to improve their business, and foundationally new products that they lack knowledge and experience administering.

The offering can help organizations overcome those challenges to help ensure a successful transition to the cloud and adoption of optimal business processes, leading to better user experience. The offering orchestrates a success plan including a comprehensive portfolio of exclusive resources to optimize the consumption of cloud solutions and technology from �鶹ԭ��.

The underlying goal of �鶹ԭ�� Preferred Success is to help customers leverage cloud solutions the right way for their business. We work with our customers to help ensure their cloud investments play an integral role in helping them reach their desired and expected business outcomes.

Through an extensive community of users, business peers, and product experts, customers receive guidance on the latest functions. A dedicated customer success manager (CSM) acts as the partner for success for customers. The CSM helps ensure milestones and goals are being met through close collaboration with customer teams and by orchestrating the necessary resources for success.

Each phase and milestone – such as an implementation or a new release – is supported by �鶹ԭ�� Preferred Success. Customers’ goals and key initiatives are integrated into the approach to help ensure the delivery of the expected outcomes and the overall digital transformation strategy.

Driving Continuous Value that Resonates

Without question, today’s competitive landscape is full of challenges primarily centered around the experience of customers. But don’t forget that a slew of new opportunities is emerging and quickly becoming a point of differentiation in a rapidly evolving digital marketplace.

It’s a juggling act to handle all this change. Beyond just implementing new technology, businesses need to commit to a fundamental and permanent shift in their digital strategies, processes, and mindsets to serve customers better. And with �鶹ԭ�� Preferred Success by their side, they have the insight-driven, prescriptive, and personalized support they need to build the right customer experience.

Get more real-life insights on �鶹ԭ�� Preferred Success through the series, Heading to the Cloud with �鶹ԭ�� Preferred Success, and learn how your entire company can accelerate cloud adoption and business outcomes with insight-driven, prescriptive, and personalized guidance and support.

Timothy Curcio is Global Director of �鶹ԭ�� Customer Experience solutions for �鶹ԭ�� Preferred Success, Customer Engagement and Experience, at �鶹ԭ��.

This article first appeared on the �鶹ԭ�� Global News Center

The post �鶹ԭ�� Preferred Success Reveals the Cloud’s Influence on Customer Experience appeared first on �鶹ԭ�� Africa News Center.