For companies seeking to counteract the disruptive effects of the pandemic and its ripple effects on global supply chains, hyperautomation can ease the burden that repetitive processes and legacy infrastructure place on organisations.

Hyperautomation is used by businesses to identify, vet and automate as many business and IT processes as possible. It involves the orchestrated use of multiple technologies, tools and platforms, including artificial intelligence, machine learning, robotic process automation, business process management suites, low-code/no-code tools, and a broad range of other process and task automation tools.

Listed by Gartner as , hyperautomation is used by innovation-led organisations to drive operational efficiency, improve decision-making, and shift to a more prescriptive or predictive state.

In fact, Gartner believes hyperautomation is shifting from a nice-to-have to a condition of survival for many organisations. This is partly because, at its core, hyperautomation holds the promise of eliminating outdated work processes which are often cited by companies as a top workforce issue.

Shifting the needle on hyperautomation maturity

The precise manner of how hyperautomation is adopted within the organisation depends on which stage the business is at in its automation journey.

At the lower end of the spectrum are companies with mostly ad-hoc, manual and often paper-based processes. Here, tools such as low-code/no-code, digital forms, process modelling and analytics may be used to unlock immediate benefits. For example, a prototype developed at the 麻豆原创 Co-Innovation Lab would help South African cities reduce the pressure on call centres through a simple self-service app that allows residents to report service issues via their mobile phones.

Companies can move to the next stage of automation maturity by integrating their disparate data and processes to deliver integrated experiences. Here, companies may identify repetitive actions and deploy tools such as AI to automate responses, extend their channels of engagement with customers and reduce the workload on service teams. Aspects such as enterprise integration, multi-channel experiences and the use of bots come into play during this stage.

Integration can be hugely beneficial. One found that, while 57% of organisations that are involved with enterprise integration projects hoped to achieve improved data visibility, 90% actually reported improved data visibility when the project was complete. And while 56% hoped for greater business agility, 86% reported real gains in business agility following their integration project.

As companies standardise their end-to-end processes and adopt automation best practices, they may utilise process exploration, big data and process monitoring to identify loopholes for automation. This could take the form of simplification of key business processes.

For example, a company may choose to leverage structured and unstructured big data to better understand customer preferences prior to a sales engagement, identifying patterns or trends, identifying products of interest, reducing preparation time and delivering a more personalised experience.

Toward seamless automated processes and experiences

When automation capabilities mature, companies may move closer to the ideal of seamless automation that blends human-led and digital experiences.

Here, aspects such as robotic process automation come into play, with companies leveraging prebuilt content via process flows, forms, business rules and process visibility dashboards to trigger tasks autonomously and automate complex tasks.

This frees up vital internal resources and eliminates the need for inefficient manual processes, leaving workers to focus on higher-value tasks that drive greater customer satisfaction, operational efficiency and bottom-line results.

While few companies can claim this level of automation maturity, any company that is ready to leverage automation can drive continuous intelligence and enable a culture of predictive working.

Companies that are at the aspirational stage of their automation journeys can benefit from prioritising certain key activities, including:

• Leveraging process excellence;
• Shifting the company culture to one of exception-based working;
• Adopting predictive insights to improve decision-making;
• Improving the accuracy of their planning while also improving operational execution;
• Achieving a shift in mindset throughout the organisation to one of ‘automate-first’; and
• Elevating the value of human roles by eliminating lower-impact, manually-intensive work and allowing skilled resources to focus on value-generating activities.

All companies with aspirations of becoming an intelligent enterprise can benefit from investment in hyperautomation. Partnering with an expert tech provider can also ease the process of discovering, designing and delivering an effective hyperautomation strategy that can unlock greater efficiency, improved customer experiences, more accurate decision-making and increased competitiveness.

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Every year, an increasing number of organizations leverage automation and artificial intelligence (AI) technologies to drive innovation and improve efficiencies across their lines of business and business application processes. 麻豆原创鈥檚 solution, , is an AI-powered, no-code solution that combines workflow management, task automation, and decision management into one comprehensive, cloud-based solution running on (麻豆原创 BTP).

We believe this recognition serves as an acknowledgment of 麻豆原创鈥檚 continued leadership in these categories and commitment to providing world-class support for our customer鈥檚 mission-critical business processes and applications.

Gain a Competitive Edge with 麻豆原创 Process Automation

It鈥檚 clear that process automation technology is a game changer. Since launching 麻豆原创 Process Automation, we鈥檝e seen tremendous growth in customers embracing automation in impactful ways. , for example, developed multiple automation bots to execute routine tasks. One bot can successfully classify and process over 6,000 e-mail attachments per year, based on if the document is an invoice, auto-confirmation, or delivery note.

麻豆原创 Process Automation helps our customers:

Build with Simplicity
麻豆原创 Process Automation was developed on the bold vision that business users should be able to build and enhance automations and workflows by themselves with low-code/no-code technology, while IT retains governance and compliance. Unlike other RPA vendors, our enables customers to adapt, improve, and innovate business processes and operations without the complexities of using multiple tools.

Automate Faster
Backed by 50 years of running highly complex business processes and applications, 麻豆原创 is uniquely positioned to understand the opportunities of automation and AI. 麻豆原创鈥檚 domain expertise in lines of business, such as finance and HR, and related business processes like and enables us to provide customers with out-of-the-box content. Our prebuilt process content, RPA bots, and templates can make it easy for customers to jump-start innovation and accelerate their time-to-value. When paired with the , leading process analytics and modeling solutions, customers can quickly move from process insights into actions with tailored automation recommendations.

Operate Confidently
To automate and enhance business processes and applications, an organization needs a reliable and secure platform. 麻豆原创 customers can rest assured knowing the 麻豆原创 Process Automation solution is part of 麻豆原创 Business Technology Platform 鈥� 麻豆原创鈥檚 trusted, enterprise-grade, multi-cloud platform. This means customers can now focus on empowering their business users to automate processes without having to be concerned about security.

Next Steps

When leveraging RPA technology, the opportunities range from streamlining financial processes, HR onboarding, call center support, and much more. Consider what business outcomes your organization could achieve with this technology. And, if you鈥檙e ready to unlock the full potential automation and AI, take the next step with the following resources:

• Visit the .
• Get hands-on with or .
• Read the .
• Read for a historic perspective and road map updates.

JG Chirapurath is chief marketing and solutions officer for 麻豆原创 BTP.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner鈥檚 research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from 麻豆原创.

This article first appeared on the 麻豆原创 News Center.

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