Home to nearly four million citizens, Cape Town is South Africa鈥檚 second most populous聽city. Tasked with managing roads and stormwater infrastructure, the city administration鈥檚聽transport department wanted to streamline and automate processes followed by its聽maintenance teams. To achieve this, it deployed a field service management solution that聽incorporates a user-friendly mobile app to connect maintenance workers with planners聽and record updates in real time. As a result, the city can now repair roads faster and is聽able to take a聽more proactive approach to road maintenance.

Accelerating field management processes with 麻豆原创 Fiori

Before: Challenges and Opportunities

The post City of Cape Town: How Can an Intuitive Field Services Management Solution Get Roads Mended Faster? appeared first on 麻豆原创 Africa News Center.

Over the past years, working styles have been drastically changing in many industries with mobile becoming the prevailing experience and a critical driver of process innovation. In the coming years, business processes will become increasingly automated and decisions will be made even faster without being in an office or at a desk. Data generated by intelligent, connected devices will reshape the core processes of many industries. The COVID-19 pandemic has further accelerated the transformation toward a digital and flexible way of working.

What does not change is that people need to be at the heart of processes and software alike, calling for experiences that truly matter to them and help them to get their job or tasks done anytime, anywhere, regardless of their work style. This is often overlooked when talking about business or IT processes in general. And that clearly needs to change.

麻豆原创’s are important enablers for creating business value. The Intelligent Enterprise, however, must be a people-centric system that adapts to business needs by providing contextually relevant insights to users, allowing them to make informed decisions in real time and from anywhere.

This year at , we introduce 麻豆原创’s new mobile experience and share a glimpse of our new native entry point app: 麻豆原创 Mobile Start.

Personal, Intuitive, Contextual, Delightful

Content, apps, and tasks need to be easily and intuitively accessible for users in one place so they can stay informed, take action, and dive into their work 鈥� no matter where they are or what time of the day it is. This experience needs to feel personal, relevant, and frictionless across all devices.

During the course of a workday, users encounter numerous so-called micro-experiences that differ based on their work and responsibilities. These individual interactions are the basis for completing daily tasks and can be repetitive or constantly changing. Think of situations like approving a requisition, helping customers, reviewing financial statements, submitting a leave request, or planning a trip.

To serve different role types best, 麻豆原创 is using value engineering to define a mobile-first portfolio that combines similar functionality of different apps and helps ensure the right user experience, including desktop and web experiences for infrequent mobile users as needed. Each work context is being addressed with pre-built integration, on-device intelligence, and highly tuned workflows and collaboration capabilities.

Take a warehouse clerk as an example. In this role, mobile solutions need to support all daily tasks, ranging from unloading to picking, packing, and shipping. Optimized business processes and workflows should minimize unnecessary user interaction steps by leveraging the latest on-device technologies like a Matrixscan to scan multiple barcodes at once, real-time insights through augmented reality overlays, and optimized routes through the warehouse with indoor navigation.

Starting Point of 麻豆原创鈥檚 Mobile Experience

On-device intelligence in every business moment provides the best of cloud intelligence (composing end-to-end processes) and the best of edge intelligence (total experience for mobile users in their unique environment), extending the value and reach of the Intelligent Enterprise to everyone鈥檚 fingertips.

The app is planned to for availability for iOS in August 2021, with an Android version planned for later in the year.

At the end of the day, people run the software we build. Therefore, we envision the Intelligent Enterprise as a people-centric system that provides contextually relevant insights, so informed decisions can be made in real time and from anywhere. This is only the start of much more to come.

Embark with us on a user experience journey that puts people at the heart of business software and processes — from start to finish.

Philipp Herzig is head of Intelligent Enterprise and Cross Architecture for 麻豆原创 Product Engineering.

This article first appeared on the 麻豆原创 News Center.

The post 麻豆原创’s New Mobile Experience: The Intelligent Enterprise at Your Fingertips appeared first on 麻豆原创 Africa News Center.

鈥淏y having a platform to identify, report and address the pressing issues or rape, human trafficking and other forms of violence against women and girls, we鈥檙e raising awareness that there are organisations such as ours that can provide valuable services to support victims,鈥� said Dr DaSilva.

Women at Risk International Foundation () is a non-profit organisation that combats gender-based violence against women and girls in Nigeria. In 2019, WARIF partnered with 麻豆原创 and incorporated the 麻豆原创 People Connect 365 mobile service into its Gatekeepers project. The organisation has since trained over 500 traditional birth attendants from 15 local government areas across Lagos State to use the software. Many users report cases in real time, allowing quicker responses from healthcare teams.

鈥淲e鈥檙e getting active cases faster, allowing us to intervene more quickly and in real-time, which we couldn鈥檛 do before,鈥� says DaSilva. 鈥淲e are also receiving positive feedback from traditional birth attendants as well as the women and girls they have helped.鈥�

Gender-based violence is a major concern in Nigeria. According to a聽聽by the UN and the Nigerian government, 28% of Nigerian women aged 25 to 29 have experienced some form of physical violence since age 15.

To ensure its mobile platform met the needs of healthcare providers working in remote communities, WARIF participated in a series of design thinking workshops with 麻豆原创. Rohit Tripathi, Head of Products and Go-To-Market at 麻豆原创 Digital Interconnect, which worked closely with WARIF, says: 鈥淲e made certain that birth attendants, regardless of where they are, could easily access this service without having to compromise on any of the functionalities. This also helped us enhance the service.鈥�

Replacing silence with a community of support

Aside from the stigma associated with gender-based violence, healthcare providers in Nigeria also battle cultural norms. 鈥淭he perpetrator is usually well-known and might even be a family member,鈥� says DaSilva. 鈥淢any families and communities in Nigeria don鈥檛 discuss these issues out of concern for protecting the dignity of the family name, instead of making sure the young survivor receives adequate care.鈥�

DaSilva credited the聽麻豆原创 People Connect 365聽mobile service with helping to upend traditions of silence around sexual abuse. The text messaging platform fosters ongoing conversations among healthcare providers and others across WARIF鈥檚 education and community service programs. For example, now traditional birth attendants engage more with each other at monthly meetings and through social media chat groups, incorporating information about identified cases in the field.

鈥淭raditional birth attendants are sharing problems they ordinarily wouldn鈥檛 have had an opportunity to share, much less address in a timely manner as they work in geographically remote areas,鈥� said DaSilva. 鈥淭he fact that we train them encourages these supportive聽 relationships and helps all of us put a spotlight on addressing problems.鈥�

DaSilva backs WARIF鈥檚 original strategy to train local traditional birth attendants to use the mobile software, since these healthcare providers are already trusted by everyone, including the local leaders who adjudicate instance of abuse in many Nigerian rural communities.

鈥淲hen cases have been identified, we鈥檙e always well-received when presenting to the community gatekeepers in the various geographical areas we visit,鈥� says DaSilva. 鈥淭hey are happy for us to intervene because they lack knowledge or training on how to help. In many cases it鈥檚 a question of lacking the means to communicate for assistance, which our platform can now enable.鈥�

Despite challenges including power outages and community resource constraints, DaSilva says WARIF is exploring further plans to extend its reach with more community agencies. 鈥淲e鈥檙e working with people who actually care and are willing to work with us to enable us to scale and impact a wider group of women we wouldn鈥檛 ordinarily be able to access.鈥�

The post WARIF Moves to Tackle Gender-based Violence via SMS Service in Nigeria appeared first on 麻豆原创 Africa News Center.