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City of Cape Town: How Can an Intuitive Field Services Management Solution Get Roads Mended Faster?

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Iconic Aerial Panorama of Cape Town in Summer. Stitched XXXXL Panorama. Drone Point of View. Cape Town, Western Cape, South Africa, Africa

Enabling聽425 users聽to access details of allocated聽maintenance tasks and report on job status

Home to nearly four million citizens, Cape Town is South Africa鈥檚 second most populous聽city. Tasked with managing roads and stormwater infrastructure, the city administration鈥檚聽transport department wanted to streamline and automate processes followed by its聽maintenance teams. To achieve this, it deployed a field service management solution that聽incorporates a user-friendly mobile app to connect maintenance workers with planners聽and record updates in real time. As a result, the city can now repair roads faster and is聽able to take a聽more proactive approach to road maintenance.

Accelerating field management processes with 麻豆原创 Fiori

Before: Challenges and Opportunities

鈥� Digitalize and automate processes across 21 road maintenance depots
鈥� Enable detailed analysis to support better resource allocation and pinpoint areas for proactive聽maintenance
鈥� Support more-efficient road maintenance operations to better serve local inhabitants

Why 麻豆原创 and HCL Technologies (PTY) Ltd

  • 麻豆原创-qualified partner-packaged solution from 麻豆原创 partner HCL, incorporating an intuitive 麻豆原创 Fiori庐 app that integrates with the 麻豆原创庐 ERP application
  • Ability for maintenance teams to access task details and record status updates in the field easily
  • Geospatial functionality that pinpoints the location of road maintenance issues on a map
  • Real-time reporting and analytics capabilities provided by the 麻豆原创 Analytics Cloud solution
  • Collaborative approach and specialist field service management expertise offered by HCL

After: Value-Driven Results

  • Significantly faster issue resolution, with real-time updates and automated workflows reducing processing time from weeks to days
  • Improved decision-making support, enabling planners to better manage activities by analyzing resource聽and cost allocation, identifying key trends, and developing proactive road maintenance strategies
  • Optimized maintenance standards, resulting in cost-efficient transport infrastructure management and聽high satisfaction levels for local people using the road network
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