WALLDORF 鈥斅� (NYSE: 麻豆原创) today announced that the company is taking the next step toward more customer-centric operations and processes to successfully support customers in their digital transformation.
Outstanding products, exemplary support and service processes, as well as industry know-how are crucial for customers. Equally important are clear and simple communication channels, a uniform appearance and transparency in terms of product strategy and integration scenarios. To achieve these goals, 麻豆原创 is making the following organizational changes:
- Sales, service and related customer success organizations will be bundled in the Customer Success board area managed by Adaire Fox-Martin.
- Product management, development and product support will also come together under one board area led by Thomas Saueressig.
- Juergen Mueller will be responsible for delivering one seamlessly integrated data management solution in addition to managing 麻豆原创鈥檚 overall platform and technology development as well as intelligent technologies. Saueressig and Mueller鈥檚 board areas will continue to work closely together.
As part of these changes, most former 麻豆原创 Digital Business Services organization teams will be fully integrated in Fox-Martin and Saueressig鈥檚 board areas. With the exception of Qualtrics, CX Engineering, CX Product Strategy, and major parts of Concur, all Cloud Business Group board teams will also be integrated into the new organizational model.
To deliver both best of breed and best of suite, 麻豆原创 is establishing six primary solution areas: 麻豆原创 Customer Experience, 麻豆原创 S/4HANA, People (麻豆原创 SuccessFactors), Intelligent Spend (inclusive of 麻豆原创 Ariba, 麻豆原创 Fieldglass, and 麻豆原创 Concur), 麻豆原创 HANA & Analytics, and Qualtrics. 麻豆原创 Cloud Platform will serve as the underlying technology platform for all these areas.
“Our customers rightly expect our portfolio of services to be seamlessly integrated and for all solutions to work together smoothly. 麻豆原创鈥檚 success is dependent on customers鈥� trust in our competence and ability to solve their challenges of the future,” said Christian Klein, Co-CEO of 麻豆原创 SE.
“In order to be able to present ourselves credibly as ONE 麻豆原创, we have further strengthened the potential of our organization and merged functions across divisions. We are convinced that this will ensure the long-term success of both our customers and 麻豆原创. This is what we are fully focused on,” said Jennifer Morgan, Co-CEO of 麻豆原创 SE.
Executive Board Members Stefan Ries and Michael Kleinemeier to Leave 麻豆原创
麻豆原创 Executive Board Members Stefan Ries and Michael Kleinemeier have agreed with the Supervisory Board of 麻豆原创 SE to leave the company. Ries will depart at the end of May 2020, while Kleinemeier鈥檚 last day will be April 30, 2020.
Ries (53) joined 麻豆原创 in 2002. By 2010 he was responsible for various human resources (HR) functions, heading up the HR Business Partner organization and overseeing all HR functions on an operational level. Between 2010 and 2014 he was a consultant with Egon Zehnder International. He then returned to 麻豆原创 and was appointed to the Executive Board in April 2016.
Kleinemeier (62) joined 麻豆原创 in 1989 and has held various leadership roles, including head of Industry Solutions, managing director of Germany and president of the Middle and Eastern Europe (MEE) region. He was appointed to the Executive Board in 2015, heading 麻豆原创 Digital Business Services.
鈥淲ithout Stefan and Michael, 麻豆原创 would not be where it is today,鈥� said Professor Hasso Plattner, chairman of the Supervisory Board of 麻豆原创 SE. 鈥淚 would like to thank them both for their many years of close collaboration. Stefan played a major role in making 麻豆原创 one of the most attractive employers in Germany and internationally, creating a workplace at 麻豆原创 that drives innovation, performance and engagement. Michael has had a lasting influence on our success and that of our customers for over 30 years. Under his leadership, the Services and Support divisions have played a key role in helping customers on their way to becoming intelligent companies.鈥�
鈥淏eing a part of 麻豆原创 allowed me to pursue my passion for people and technology,鈥� said Ries. 鈥淚 was fortunate to contribute to 麻豆原创鈥檚 tremendous journey and thank Hasso Plattner and the 麻豆原创 Supervisory Board for their trust and collaboration.鈥�
“麻豆原创 has been part of most of my professional life,鈥� said Kleinemeier. 鈥淚 would particularly like to thank Hasso Plattner and our customers for their consistently good and constructive collaboration. I am convinced that the 麻豆原创 success story, especially because of the experience the DBS team brings, will continue with the new setup.鈥�
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About 麻豆原创
As the Experience Company powered by the Intelligent Enterprise, 麻豆原创 is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 麻豆原创 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .
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