As we kick off the new year, and enter the third year of the global pandemic, it鈥檚 worth taking a moment to reflect on the incredible transformation businesses have endured. Keeping workers safe, reacting to turbulent supply and demand, understanding changing regulations and guidelines, switching to remote work, and then learning to create a hybrid culture. It鈥檚 been an emotional shared experience 鈥� an intensely human one 鈥� and one that will continue.
This ongoing change has sparked an urgent need to create cultures that encourage collaboration, feedback, and openness, supported by technology and leadership. With less time in-person, people need a new way to connect and share feedback.
To meet the needs of today鈥檚 hybrid workforce, Doosan has created a new employee experience called 鈥淒elightful Digital Workplace.鈥� The project, which is the result of a co-innovation project between 麻豆原创, Microsoft, and Doosan, was .聽Delightful Digital Workplace聽integrates聽 and Microsoft Teams to provide managers and employees with a collaborative application to share ongoing feedback 鈥� right in the flow of work.
Encouraging Continuous Feedback to Drive Culture Change
Here鈥檚 how it works:聽Delightful Digital Workplace听颈苍迟别驳谤补迟别蝉听迟丑别听continuous performance management聽functionality of聽,听, and Microsoft Teams, so employees and managers can share feedback in the flow of work. For example, after a meeting, employees can provide and request feedback through Teams on the topics discussed. Co-creation of a seamless user experience means employees don鈥檛 have to switch applications or interfaces. Instead of waiting for a check-in or missing an opportunity altogether, feedback becomes timely and contextualized. This helps employees improve their performance and increase productivity, and helps managers make timely and informed decisions around employees鈥� development.
Working in a hybrid environment requires a shift in culture. With Delightful Digital Workplace, the company is able to drive this culture change by opening the lines of communication among its people. It鈥檚 creating new ways for employees to engage with each other. With more frequent feedback and increased collaboration, it helps to remove barriers and give employees a voice 鈥� even when they are remote. It also helps companies understand their people 鈥� what they need, where they鈥檙e headed, and how to make work better.
Robert Oh, executive vice president, Doosan Corporation, shared: 鈥淭he major intent of doing this first was improving the overall efficiencies, but more importantly improving our employee experience.鈥�
鈥淗ybrid work enables next-generation experiences whether at home or in a traditional office setting,鈥� said Mala Anand, corporate vice president of Customer Experience & Success at Microsoft. 鈥淚t requires organizations to reimagine the employee experience. With Microsoft Teams and Viva, we empower employees to achieve incredible results through increased collaboration and productivity.鈥�
Using Co-Innovation to Improve the Employee Experience聽
Doosan鈥檚 Delightful Workplace is an example of what鈥檚 possible when you bring together different technologies to create a single experience for employees.聽We all learn from it and benefit from it.
鈥淒oosan sets a high bar for using collaborative apps to foster employee experience with the Delightful Digital Workplace, and through our longstanding and trusted collaboration, Microsoft and 麻豆原创 play a key role providing innovations and insights underpinning the program,鈥� said Anand.
Oh shared the benefits of the co-innovation as well. Through Delightful Digital Workplace, Doosan has had the opportunity to interact with global teams at Microsoft and 麻豆原创, and gain confidence working on a global project. And it demonstrated the power of having 鈥渃ommitted and capable global partners to not only think about co-innovation ideas, but to execute them and make them happen.鈥�
麻豆原创 plans to continue innovating with Doosan and Microsoft to optimize Delightful Digital Workplace and explore new cases with 麻豆原创 Business Technology Platform and Microsoft Teams.
.
Jill Popelka is 麻豆原创 SuccessFactors president.