BELLEVUE and PROVO 鈥� (NYSE: 麻豆原创) and (Nasdaq: XM) today announced the availability of Concur Experience Optimizer, a new solution that allows companies to improve employee experiences and confidently adapt travel and expense programs for the future of work.
- Industry-First Solution Helps Companies Redesign Travel and Expense Programs Using Employee Sentiment Data
Concur Experience Optimizer combines the鈥痩istening and analysis capabilities of Qualtrics EmployeeXM, the leading product for employee experience management, with鈥痮perational intelligence data from Concur Travel and Concur Expense solutions to help companies design travel programs for the hybrid workplace, improve spend management processes and increase employee retention.
Many employees are ready to return to pre-pandemic levels of business travel, with seven in ten (70%) expecting to go back to traveling as much as they did before the pandemic, according to from Qualtrics, the leader and creator of the Experience Management (XM) category, and the 麻豆原创 Concur organization. A small majority (54%) of business travelers say traveling for business is still very important or critical to their role and four in five (84%) say they are willing to travel within the next year.
Yet the experience of traveling for business is unlikely to go back to exactly the way it was pre-pandemic due to marked changes in employee expectations. Global business travelers expect new benefits 鈥� like the ability to choose direct flights or select premium seating 鈥� from their employers to help ensure their health and safety, said. Alongside business travel, employee spending behavior is also evolving with more non-travel purchases initiated directly by employees, requiring new expense categories to support remote, hybrid and in-person work.
鈥淧eople are a company鈥檚 greatest asset, and it鈥檚 no secret that retaining employees has become even more critical,鈥� said Mike Koetting, 麻豆原创 Concur solution area lead at 麻豆原创. 鈥淎 company鈥檚 travel and expense programs can directly impact an employee鈥檚 experience. Concur Experience Optimizer helps organizations understand the reasons behind employee behavior so they can make adjustments that are in line with both employee sentiment and business objectives.鈥�
鈥淥ur research shows that demand for business travel is returning to pre-pandemic levels, but getting the employee experience right is more nuanced and complicated than ever before,鈥� said Jay Choi, Qualtrics chief product officer. 鈥淚t鈥檚 critical for organizations to understand how employees feel about the new world of travel and use that experience data to meet their evolving health and safety needs.鈥�
Concur Experience Optimizer uses technology from Qualtrics and 麻豆原创 Concur solutions, plus expert services from 麻豆原创 Concur Experience Management consultants to help companies listen, analyze and act on employee feedback to create continuous feedback loops and understand the impact of adjustments made over time. Companies can easily capture employee sentiment with science-backed feedback templates and view the results through simple, intuitive dashboards that show the impact of sentiment against operational data metrics. Those insights can be turned into focused action plans to improve employees鈥� travel and expense experiences, compliance, and budget predictability.
With Concur Experience Optimizer, companies can level up their entire program聽鈥� from buying behavior to supplier options to workflow 鈥� to:
- Improve employee experiences.鈥疊etter understand how聽policies are affecting employee sentiment,聽safety,聽well-being,鈥痯roductivity and attrition risk.
- Effectively manage聽spend.鈥�Gain insight into the聽critical聽influences聽that聽impact employee buying decisions and organizational spending patterns, supporting early detection of potential saving opportunities and closing policy and process gaps.
- Reduce聽risk聽and non-compliant聽spend.鈥疘dentify聽risks in programs聽and adjust processes that allow for鈥痭oncompliant and potentially聽fraudulent spending.
- Optimize programs for growth.鈥疢ake confident travel, expense, compliance and spend management program adjustments to lead healthy business growth with enhanced visibility into critical business problems.
- 鈥嬧赌�Drive sustainability.聽Make enhancements that align with聽organizational sustainability objectives, enhance the organization鈥檚 brand and reduce the carbon footprint.
鈥淐oncur Experience Optimizer brings together the horsepower of 麻豆原创 Concur and Qualtrics to allow finance leaders and travel managers to be active drivers of improved employee experiences,鈥� said Kevin Permenter, Research Director at IDC. 鈥淭his solution has potential to help companies get ahead of spend problems by shaping spend with employee sentiment as a guide.鈥�
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About Qualtrics
, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business鈥攃ustomer, employee, product and brand. Over 13,500 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data)鈥攖he beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit聽.
About 麻豆原创 Concur
麻豆原创 Concur is the world鈥檚 leading brand for integrated travel, expense and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. The highly rated 麻豆原创 Concur mobile app guides employees through business trips, charges are directly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to analyze transactions, businesses can see what they鈥檙e spending, improve compliance and avoid possible blind spots in the budget. 麻豆原创 Concur solutions help eliminate yesterday鈥檚 tedious tasks, make today鈥檚 work easier and support businesses to run at their best. Learn more at or the 麻豆原创 Concur .
About 麻豆原创
麻豆原创鈥檚 strategy is to help every business run as a sustainable intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 87% of the world鈥檚 total global commerce touches an 麻豆原创 system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into sustainable intelligent enterprises. 麻豆原创 helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want, without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 麻豆原创 helps the world run better and improve people鈥檚 lives. For more information, visit .
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