It鈥檚 a common problem in today鈥檚 complicated, high-speed work environments: everyone on a team is working on the same project, but not everyone is working together. This can result in delays, duplicated efforts, and missed deadlines.
That鈥檚 why, in 2019, 麻豆原创 introduced 麻豆原创 Integrated Delivery Framework. This framework lays out roles and responsibilities for the customer, partner, and 麻豆原创 in projects led by a partner. It鈥檚 not a product or a package of services; rather it鈥檚 an engagement model for joint partner projects. By creating a structure for 麻豆原创 and partners to position their strengths to support implementations, the framework can accelerate joint engagements from sales through delivery.
Since 2019, adoption of 麻豆原创 Integrated Delivery Framework has grown tremendously. With over 70% growth and hundreds of projects in the first year since its launch, soon close to half of our premium engagement services will be delivered within the framework, which then will be central to our partner collaboration mode.
Along the way, we鈥檝e refined the framework to make it a complement to delivering success for our customers, by blending the skills of 麻豆原创 Services with those of our delivery partners.
麻豆原创 Integrated Delivery Framework works to fully address customer needs by integrating the partner鈥檚 and 麻豆原创鈥檚 solutions and services, building trust to help ensure the relationship between 麻豆原创 Services and Support and the partner remains positive. It also helps to make sure 麻豆原创 and partner expertise is leveraged at key points, from initial engagement to go-live. It is an umbrella framework for a variety of 麻豆原创 services that remains flexible and scalable, continually evolving to meet customer and partner needs rather than enforcing a one-size-fits-all approach on customers. It can make it easier than ever for customers to move to the cloud or gain the benefits of business transformation as a service through RISE with 麻豆原创.
Since 2019, 麻豆原创, partners, and customers have had some incredible outcomes thanks to the framework. But the world has changed a lot in just the last two years. In speaking with customers, 麻豆原创 learned that an expansion of 麻豆原创 Integrated Delivery Framework to cover cloud solutions would help customers achieve their business goals. Now, 麻豆原创 is doing just that: expanding the framework to cover any 麻豆原创 implementation scenario, including on-premise, RISE with 麻豆原创, cloud, or line-of-business solutions.
When the framework was first introduced two years ago, 麻豆原创 included the RACI matrix, one of the essential pieces of the framework. As part of the expansion, an 鈥淪鈥� is now being added to accommodate 鈥渨ho is supporting.鈥� The new RASCI matrix provides a means of determining who is Responsible, Accountable, Supporting, Consulted, and Informed to help keep cloud implementations on schedule and moving smoothly between 麻豆原创, partners, and customers.
麻豆原创 Integrated Delivery Framework can benefit all parties involved, but, most importantly, it can benefit customers. The clearly defined roles and responsibilities outlined in the framework and implemented with support from the RASCI matrix can reduce risk through clear accountability and governance. It provides an orientation for 麻豆原创, the partner, and the customer to agree on, helping to drive results and time-to-value. It can accelerate value realization through early engagement of a partner and 麻豆原创 as well as helps enhance innovation by utilizing the best of each company鈥檚 solutions and services.
Here’s one example: with the help of IBM, 麻豆原创 worked with the ANTA Group to upgrade from its legacy applications to 麻豆原创 S/4HANA. By implementing 麻豆原创 S/4HANA, ANTA was able to reap the benefits of a smooth, secure move to a new intelligent enterprise resource planning (ERP) solution that could improve business processes and enable growth. In addition, ANTA enhanced some critical functionalities in the calculation mechanism to fully meet new business requirements. 鈥溌槎乖� Integrated Delivery Framework as part of 麻豆原创 Value Assurance provided clearly defined roles and responsibilities that allowed our company, IBM, and 麻豆原创 to efficiently collaborate and ensure a successful go-live of 麻豆原创 S/4HANA,鈥� says Donghai Chen, senior director, IT, ANTA Group.
The expanded 麻豆原创 Integrated Delivery Framework and RASCI matrix make it easier than ever for customers to solve their business challenges and reach their full potential by moving to the cloud with 麻豆原创 and a trusted partner. Through the good governance and collaborative systems created through the framework, every customer, no matter where they are on their technology journey, can take advantage of 麻豆原创鈥檚 innovation by moving to the cloud, on time and with minimal risk.
Harald Martin is head of Services Partner Business Development for 麻豆原创 Services at 麻豆原创 SE.
