Forrester invited ΒιΆΉΤ΄΄ to participate in The Forrester Waveβ’, Robotic Process Automation, Q1 2021. In this evaluation, ΒιΆΉΤ΄΄ was cited as a βStrong Performer.β This is the result of a three-year effort to create the best robotic process automation (RPA) solution for ΒιΆΉΤ΄΄ customers.
2018-2020 β How ΒιΆΉΤ΄΄ Became an RPA Vendor
Let me tell you how ΒιΆΉΤ΄΄ started in the RPA market: Three years ago, after having been part of ΒιΆΉΤ΄΄βs machine learning initiative, I decided to focus on creating further value for ΒιΆΉΤ΄΄ customers by automating business processes. For this, we put together a strategy and a business case and built a development team. We merged ΒιΆΉΤ΄΄ technology with proven RPA technology from Contextor, acquired in 2018.
May 8, 2019, was a great day for us, with the launch of ΒιΆΉΤ΄΄ Intelligent RPA at ΒιΆΉΤ΄΄PHIRE NOW; our booth and our sessions were fully packed and we received a lot of positive feedback from ΒιΆΉΤ΄΄ customers and partners.
We rapidly closed our first customer deal with Villeroy and Boch, and the solution spread further. It received a lot of interest from more customers and partners that experienced our to experience the outcomes of our solution in their own IT landscape.
Via many interactions with our ecosystem and analysts, sharing our road map, and getting new ideas, we constantly improved ΒιΆΉΤ΄΄ Intelligent RPA. We enabled more than 50 partners worldwide, which helped us grow our customer base in any industry and any region of the world. End of 2020 we reached a major milestone with 1 million automations over the year:
This survey shows that we have succeeded in providing these customers with an ΒιΆΉΤ΄΄ solution that fits their needs. Three months ago at , we unveiled ΒιΆΉΤ΄΄ Intelligent RPA 2.0, a major release of our product geared toward democratization of automation. It offers bot-building capabilities following a low-code or no-code approach, enabling non-technical business process experts to create customizable automations with clicks, not code. In addition, are available to automate and drive efficiencies in 12 lines of business for any industry, with about 60 prebuilt bots only for .
This new release of ΒιΆΉΤ΄΄ Intelligent RPA provides high flexibility while helping ensure IT governance. It received great feedback from the customers: βGreat job, we saw and experienced many steps that have become much easier during the robot creation process,β said Balbir Singh Dhillon, Associate Director Intelligent Solutions at Zuellig Pharma. βJust the email capabilities alone save a lot of time and places that functionality in the hands of the citizen user and no longer dependent on experienced developers. The look and feel and the user experience were really great, and I can only see the product getting richer with additional features.β
2021 β ΒιΆΉΤ΄΄ Named a βStrong Performerβ in The Forrester Waveβ’: Robotic Process Automation, Q1 2021
At the end of last year, Forrester invited ΒιΆΉΤ΄΄ to participate in its evaluation, . The report is now published, and in this evaluation, ΒιΆΉΤ΄΄ was cited as a Strong Performer.
According to the Forrester report, βΒιΆΉΤ΄΄βs RPA solution is a strong alternative for ΒιΆΉΤ΄΄ customers, particularly for enterprises concerned with bots disrupting core ΒιΆΉΤ΄΄ systems and those usually needing the central ΒιΆΉΤ΄΄ development team to design, develop, and maintain RPA for clear accountability, or for companies seeking a feature-rich RPA tool that comes with a broad ecosystem of partners.β
We could not agree more. Creating an RPA solution for ΒιΆΉΤ΄΄ customers, our aim was to bring an automation tool that fits in their IT landscape and fulfills all of their governance requirements. Because their enterprise resource planning (ERP) is a key component of their daily operations, it is finely tuned by the IT department to run smoothly. For sure, our customers do not want any disruption in the way their ERP runs and need that any software robot interacting with the ERP to be fast and efficient, but without any risk of generating extra system load.
The prebuilt bot templates available in our ΒιΆΉΤ΄΄ Intelligent RPA store are directly created and maintained by major ΒιΆΉΤ΄΄ product teams, such as ΒιΆΉΤ΄΄ S/4HANA already and soon ΒιΆΉΤ΄΄ SuccessFactors and ΒιΆΉΤ΄΄ Ariba. This approach offers a strong cohesion among existing ΒιΆΉΤ΄΄ systems in place, increasing the botsβ performance. Our prebuilt bots are constantly updated and upgraded to support our customersβ latest ERP, HR, or releases.
We aim to provide the best RPA solution for ΒιΆΉΤ΄΄ customers and this will go far beyond robotic process automation. The portfolio is a strategic initiative from ΒιΆΉΤ΄΄ to deliver process excellence by analyzing, improving, and monitoring processes. Together with ΒιΆΉΤ΄΄ Workflow Management, ΒιΆΉΤ΄΄ Intelligent RPA turns process insights into actions to help drive digital transformation. It allows non-technical users to create automation scenarios without code, and to deliver outcomes quickly with predefined content.
Sebastian Schroetel is vice president and head of ΒιΆΉΤ΄΄ Intelligent RPA.
