Now flying off the virtual shelves of 麻豆原创 App Center are some of the hottest innovations of 2020: apps that support the customer experience.
It鈥檚 no wonder. When the business landscape shifted so dramatically in such a rapid and unexpected way, companies have had to think creatively about how to meet their customers鈥� expectations.
麻豆原创 partners have done a lot of that creative thinking for you. are now available on 麻豆原创 App Center that integrate with and/or extend 麻豆原创 Customer Experience solutions and the 麻豆原创 Customer Relationship Management (麻豆原创 CRM) application. Leading up to , happening October 14 and 15, we are shining a light on the event sponsors and their endorsed apps: , , , and .
Integrating with 麻豆原创 Marketing Cloud, 麻豆原创 Sales Cloud, and 麻豆原创 Commerce, the following three apps provide powerful ways to engage with customers.
integrates with all three to enable offering customers tangible incentives for buying products, engaging with the company, and becoming advocates. Design a customized reward structure and deliver loyalty points and rewards for any customer behavior you choose to encourage. The result is more repeat purchases, increased retention rates, easier customer acquisition, and higher conversion rates.
offers a 360-degree view of customers by leveraging the power of real-time social data to inform and evolve the customer experience. Sprinklr and 麻豆原创 Commerce allow for analyzing sales and social data in the same report to uncover and understand trends. Sprinklr and 麻豆原创 Marketing Cloud connect social insights with other marketing efforts. And with Sprinklr and , a team can create service tickets directly from engagement on social channels.
is a social listening app that integrates with 麻豆原创 Service Cloud to help realize the value of social data by making it actionable. The app gives access to unlimited search streams with an intuitive user interface (UI) that makes social insights accessible to anyone on a team 鈥� no data analyst required. Create better content, find new audiences, keep tabs on competition, mitigate crises, and more with on-demand access to multichannel social listening data.
Apps integrating with 麻豆原创 Commerce and 麻豆原创 Commerce Cloud can expand capabilities in countless ways. Here are four great examples:
is a mobile app that integrates with 麻豆原创 Commerce Cloud and 麻豆原创 Sales Cloud to bridge the experience gap between digital and physical stores. By surfacing relevant customer and product data for in-store associates, it enables them to provide a meaningful customer experience and drive sales through up-selling and cross-selling. They can even respond to customer requests and manage their day-to-day tasks within the app.
enables building and optimizing personalized digital buying experiences for visitors and customers alike. The brX app blends commerce and content 鈥� blogs, landing pages, and product detail pages 鈥� with intelligent product grids to match products with user intent across the entire buyer journey. Artificial intellingence-driven search, merchandising, content management, recommendation, and SEO modules enhance the capabilities of 麻豆原创 Commerce.
is a smart solution for marketing project management, an automated centralized content hug melded with a team collaboration platform, integrated with 麻豆原创 Commerce. The content hub contains all the various elements of the company鈥檚 marketing assets in one place, with automation applied to make it easier to handle them. Projects come together in the CELUM Workroom, where a common dashboard helps the team organize virtually and enables complete transparency.
centralizes rules and rules requirement for accurate calculation of sales and use tax, as well as product taxability. Integration with 麻豆原创 Commerce Cloud streamlines and automates enables every transaction to leverage the full calculation potential and powerful automation of Vertex 鈥� no custom integration development required. Customize product taxability, identify accurate jurisdictions, automate management of exemptions, and generate signature-ready PDF returns, all in one solution.
Learn about these innovations and much more at on October 14 for EMEA and the Americas, and on October 15 for APJ. This interactive digital experience brings together customers, partners, and industry leaders sharing best practices on how to deliver personal, trusted, connected customer experiences. Get on the inside track with insight into new products and road maps across commerce, customer data, sales, marketing, and service. Join us for a jam-packed agenda, network with peers, and get answers from our experts. .
Anne Yi is general manager of 麻豆原创 App Center.