With the spread of the novel coronavirus, a . Business owners have been forced to close their doors or cut services, which has threatened their own livelihoods and those of their workers.
To cushion the economic and human impact, many nations passed legislation that required fast implementation to protect the jobs of those citizens most in need.
Companies were under pressure to quickly comply with these new legal obligations and tax regulations. Because many of the tax and legal changes influence how companies compensate their employees, have been heavily impacted by the legislation.
Businesses worldwide have therefore turned to 麻豆原创 to help them quickly comply with the changes by updating their software.
80 Fast-Tracked Legal Measures to Help Customers
麻豆原创 has a robust localization strategy that is designed for such unexpected emergencies. Whether it is implementing legal compliance related to income security, booking round-trip tickets for stranded expat employees, or tax relief for small and midsize businesses, the Globalization Services team has it covered.
Meeting the challenge meant redistributing teams, mobilizing additional resources, and continuing to engage with internal and external experts.
鈥淲e have spared no effort to that will help customers navigate the current market challenges,鈥� says Stefan Steinle, head of Globalization Services at 麻豆原创. 鈥淎nd on top of all the COVID-19-related legal changes, we also keep delivering regular updates and legal changes.鈥�
Globalization Services has been working closely with customers and partners to provide a solution for every relevant change as quickly and effectively as possible and to make this information publicly available. Nestl茅 is one global company that relies heavily on the 麻豆原创-supported localization wherever its customers operate.
鈥淚t is a great idea to have one-stop source for all the legal changes that are COVID-19-related,鈥� says Mukesh Kumar Rai, 麻豆原创 Total Quality Manager at Nestl茅 for Asia, Oceania, and sub-Saharan Africa. 鈥淭his is even more useful for a global customer like Nestl茅 with multiple country versions.鈥�
麻豆原创 maintains this overview of the . Three examples from Spain, Italy, and Austria show the scope of the legal changes 麻豆原创 has implemented in HXM solutions during the pandemic.
Rallying Around Spain
Spain is among the countries hardest hit by COVID-19. Government authorities there published six legal bulletins containing up to four changes each. These changes affect social security payouts and taxes and require algorithm changes to master data, payroll calculation, and legal reporting.
Because the analysis and implementation of these changes had to be completed quickly, 麻豆原创 Spain鈥檚 product manager Gema Moraleda and development product owner Carlos Moehlecke called user group meetings to share details of 麻豆原创 solutions and used multiple communication channels to keep customers informed.
麻豆原创鈥檚 contribution has been acknowledged by representatives of the user group, customers, and partners. In March, Juan Jos茅 D铆az V谩zquez from , an 麻豆原创 partner, : 鈥淛ust as there are moments for criticism, we from Barrahache also believe there are moments for gratitude, and in this case we applaud how 麻豆原创 Spain has stepped up to give answers to the Spanish payroll users in these complicated times we are living.鈥�
Helping Italy Heal
In mid-March, the Italian Government enacted the 聽(鈥淗eal Italy鈥�) law decree, containing measures such as deferral of tax payments, special absence treatment, additional bonuses, and allowances to support families. The biggest challenge was to update the software in line and on time with the dynamic nature of the announcements. 麻豆原创 used all possible communication channels to help minimize any lack of clarity faced by the customer.
Adapting to Austria鈥檚 Short-Time Work Model
Austria聽adopted a model of , which draws on federal unemployment-benefits. Although the program required highly complex changes to the software run by companies and institutions, the regional Globalization Services team completed the analysis and implementation of the required changes within in a week. By the second week of April, more than 600,000 citizens had requested compensation under the program, prompting the Austrian government to raise the available funds to support the short-time work program more than ten-fold from 鈧�400 million to 鈧�5 billion.
Steinle sums up his team鈥檚 response to the global crisis: 鈥淥ur contribution extends beyond solution expertise, agility, and on-the-ball delivery. We have differentiated ourselves not just by responding quickly to the market opportunity, but also by offering real-world solutions that have huge socioeconomic impact on citizens, businesses, and governments.鈥�
