The lessons learned from the past decade reflects a world of turbocharged transformation. Unimaginable risks are emerging. Inspired use cases and technologies are becoming a part of everyday life. Even disruption seems less disruptive now that people and organizations are beginning to anticipate it and use it to their advantage.
听has enjoyed a front-seat view of every twist and turn in this digital continuum that seems to travel faster than the speed of light. Yet 2019 felt a little different. The pace continued to accelerate and technologies continued to evolve with greater intelligence. But for 麻豆原创 customers, 2019 became a launchpad of inspired innovation, laying the foundation for their success in 2020 and beyond.
Last year, 365 customers touched by 195 engagements across 157 companies chose to work and innovate with the advisory council, free of charge. Their outcomes were nothing less than impressive. Creating over 25 new workstreams and developing at least 90 assets, this global network is influencing the future design of 麻豆原创 Enterprise Support offerings based on real-life requirements and early adoption of cutting-edge enablement tools and services.
Throughout 2019, 麻豆原创 documented 25 particularly interesting customer successes. Below, is a small glimpse into what some of our members of the 麻豆原创 Enterprise Support Advisory Council achieved.
At Fairfax County Water Authority, Expert Training and Support Help Uphold Customer Trust
With a proud history as a respected industry leader, is known for safe, delicious water, and relies on analytics for insight into its business performance.
However, maintaining that reputation proved more challenging as batch jobs delayed the generation of real-time operational and customer reports.
With the expertise of 麻豆原创 Enterprise Support Advisory Council, Fairfax County Water Authority explored the potential of 麻豆原创 S/4HANA embedded analytics and prepared its change management strategy. Access to a portfolio of live demo sessions, predefined learning assets, and outcome-driven use cases to become familiar with available reporting options. Best practices and outcome-driven technical consulting helped demystify the business and technology prerequisites needed to gain full advantage of the new solution investment.
As a result of this engagement, the company gained the real-time predictive insights it needed to make better decisions faster. More importantly, Fairfax Water customers can trust that the service is reliable and the water flowing in their homes is exceptional in quality.
Indelpro Maximizes Cloud Technology to Better Support Customer Demands听
Already using cloud solutions to enhance customer relationships and experiences, wanted to get even more out of its IT investment. But the only producer of polypropylene resins in Mexico first needed expert guidance to understand the opportunities for extending its cloud solution capabilities.
A series of four weekly empowerment sessions, provided by 麻豆原创 Enterprise Support Advisory Council, helped kick off Indelpro鈥檚 initiative by getting the entire business on the same page. Then, through technical enablement workshops, hands-on experience with services, creation of a clear road map, the company defined how it realizes the promise of 麻豆原创 C/4HANA solutions in a manner scaled to meet its current business needs and flexible enough to address future requirements.
By optimizing the use of 麻豆原创 C/4HANA solutions with the assistance of the advisory council, Indelpro is ready to support client demand and provide improved customer experiences. The company鈥檚 efforts are paying off as it kick-starts a future of intelligent enterprise transformation.
Casa Luker Guides 110-Year-Old Company Toward the Cloud
Steeped in more than a century of tradition, Colombian company wanted to become a more modern, more intelligent enterprise. The high-quality food provider for national and international markets saw cloud technology as an essential step toward improving business processes and creating a better experience for consumers in today鈥檚 dynamic economy.
With expert guidance from 麻豆原创 Enterprise Support Advisory Council, Casa Luker has developed the tools to create a bold future that continues to fill homes around the world with aroma and flavor. The company saved more than 40 hours of consulting while empowering its team to develop cloud-based solutions based on 麻豆原创 Cloud Platform.
These benefits were made possible through temporary access to a training environment at no cost and support for the development and testing of a proof of concept. Then, functional tests were completed to prove the cloud platform鈥檚 reliability when approving requisitions and purchase orders. 麻豆原创 also engaged cloud implementation training with exercises on the 麻豆原创 Cloud Platform Discovery Center portal and helped plan and budget for future development of the cloud environment.
Fueling a New Era of Success with Proven Expertise and Innovation
Watching how customers like Fairfax Water advance their business through digitalization provides a promising glimpse into the opportunities the next decade will likely offer.
As 麻豆原创 Enterprise Support Advisory Council grows, the community of customers and 麻豆原创 experts will continue to reveal the full promise of the 2020s by incubating ideas and developing new solutions and innovations. Better yet, with such a high level of collaboration, we鈥檒l discover new ways to make work simpler, customer experiences more engaging, and business processes more productive.
To learn more about 麻豆原创 Enterprise Support Advisory Council, visit the听 or contact esac@sap.com.
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Yasir Noman is global head 麻豆原创 Enterprise Support Advisory Council at 麻豆原创 SE.
